Question  1:

(a) As a manager, describe in detail how you would proceed with the introduction of new technology in your organization.

(b) Describe the various strategies that you can use as a manager to handle conflict within your organization.

Question  2:

(a) Explain the various steps that you would use to identify the skill gap of shop floor employees working in your team.

(b) What are the several strategies that will be used to address their identified skill gap?

(c) Describe how the strategies used to address the competence gap of managers are different from that of shop floor employees.