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Question:
(a) International standards are strategic tools and guidelines to help organisations to tackle some of the most demanding challenges of modern business. Given ISO standards are voluntary describe three reasons how standards contribute and assist the business community, government and society respectively.
(b) "Despite of the difficulties faced by managers in evaluating quality, it is firmly argued that service quality may be the only way customers can choose one service over another."
With reference to this statement, explain clearly each of the five dimensions that the public at large can use when evaluating the importance of service quality in the educational sector by giving one appropriate evaluation criteria and one example for each of these dimensions.
Explain about the term Performance Appraisal in organization. Performance Appraisal: This is a systematic and impartial assessment of an worker’s performance on the assign
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MPMM has adopted best practice terminology to make sure that organizations communicate effectively whilst managing projects. Within the Glossary you will search definitions for all
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The followings is a list of some of the common misconceptions that should be understood by those claiming to have used quality by design: 1. Quality by design is not simult
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What are the Disadvantages of Division of Labour? Disadvantages of Division of Labour are as follows: a. Division of labour provides rise to loss of craftsmanship, workers t
J Company is a retailer of fashion goods operating in a highly competitive market place. The Board of the company has given the go-ahead to redesign the company's website to make i
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