Question 1:

Transaction processing systems, office systems/knowledge work systems, decision-support systems, management information systems, and executive support systems are the major types of systems in organizations.

Briefly describe:
i. Transaction processing systems
ii. Office systems/knowledge work systems
iii. Decision-support systems
iv. Management information systems
v. Executive support systems

Question 2:

i. What are the functions of an information system from a business perspective?

ii. How can the Internet help provide customer service?