Question:

Construction of the toy factory has been completed and it is entering its operational phase. The owners do not understand the fuss there is for quality control.

(a) Briefly explain the ways quality can improve profitability of a company.

(b) One of the owners has heard about TQM and you explained that it means the organization's culture being defined by and supports the constant attainment of customer satisfaction through an integrated system of tools, techniques and training. This involves the continuous improvement of organizational processes, resulting in high quality products and services.

Convinced by your explanation, the company has tried to implement TQM, but has been hindered and the management is not bale to understand why. Enumerate any six obstacles to implementation of TQM and how to counter them so that the implementation process can be a success.

(c) Projects terminate when the project is successful or the organization is no longer willing to invest the time and cost required to complete the project, given its current status and expected outcome. Describe the four common project termination method used in the industry.