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Handling customer complaints
There are always some customers who complain after completing the sales. Like
customer objections, don't take complaints negatively. Other than that, they are often an excellent way to:
In other terms, customer complaints can be a excellent selling opportunity!
Q. Explain Lines of code - Software Metrics? Lines of code (LOC) is a software metric used to measure the size of a software program by counting the number of lines in the te
What is the use of Architectural design? The Architectural design explains the relationship among major structural elements of the software, the "design patterns" that can be u
Test methodology is up to the end client, and can be used, reused, and moulded to your end client's requirements. Rob Davis believes that using the right test methodology is signif
Incremental testing is fractional testing of an incomplete product. The aim of incremental testing is to give an early feedback to software developers.
How can recovery scenario manager be used to handle exceptions in QTP? QTP provides a wizard through Recovery Scenario Manger which can recover unexpected errors and events wh
What are the objectives of Analysis modelling? i. To explain what the customer requires. ii. To establish a basis for the creation of software design. iii. To devise a se
Searching the Database: Searching the database and printing the results of a search are important features associated with CDS/ISIS package. The query formulation strategy pro
An identified set of software features to be calculated under specified conditions by comparing actual behavior with the needed behavior described in the software documentation.
What is EVA? Earned Value Analysis is a process of performing quantitative analysis of the software project. It gives a common value scale for each task of software project. It
Q. Explain the limitations of testing? Ans: Though testing is an significant part of system development and leads to a verified, valid and efficient system it as well faces s
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