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Handling customer complaints
There are always some customers who complain after completing the sales. Like
customer objections, don't take complaints negatively. Other than that, they are often an excellent way to:
In other terms, customer complaints can be a excellent selling opportunity!
Attributes Attribute is a characteristic or property of an entity which is of interest to the organisation. It's represented by oval shaped box with name of attribute writt
This method categorizes the inputs and outputs of a class in order to test them separately. This decreases the number of test cases that have to be designed. To verify the diffe
Level 3 (Defined) The organisation satisfies all the requirements of level-2. Atthis maturity level, the softwaredevelopmentprocesses arewell defined, managed and documented
Q 1 Define a software process. How do software myths affect a software process? Ans: A Software process is a Coherent set of activities for designing, specifying, implementin
Write short notes on empirical estimation models. Estimation model for computer software uses empirically derived formulas to expect effort as a function of line of codes (LOC)
TECHLIB Plus microcomputer based software package: This is yet another comprehensive package based on BASIS plus, one of the world's leading Document DBMS and Text Retrieval S
Write about drivers and stubs. Drivers and stub software has to be developed to test incompatible software. The " driver" is a program that accepts the test data and prints
What is meant by Information flow Continuity? When we refine a fundamental model for a system, the information flow continuity must be maintained .ie, input & output to every r
What are the two levels of testing? i. Component testing Individual works are tested. Tests are derived from developer's experience. ii. System Testing The group o
Advantages of incremental Model:- As product is to be delivered in parts, total cost of the project is dispersed. Limited number of persons can be put on to the projec
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