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Handling customer complaints
There are always some customers who complain after completing the sales. Like
customer objections, don't take complaints negatively. Other than that, they are often an excellent way to:
In other terms, customer complaints can be a excellent selling opportunity!
What is Test log? A chronological record of all relevant details about the implementation of a test.
Explain ISO 9000 ISO 9000 An international set of standards for quality management. Applicable to a range of organisations from manufacturing to service industries.
effects of nativity in requirements specification
What is Desk Checking? Ans) A type of manual static analysis usually performed by the originator. Source code documentation, etc., is visually checked against needs and standard
Ad hoc testing is a testing approach. It is the least formal testing approach.
Q. Compare CMM with ISO 9001 ? 1: Management responsibility: ISO 9001 needs that the quality policy be defined and documented and understood as well implemented and maintaine
Explain in detail about SCM. Software Configuration Management is an umbrella activity which is used throughout the software process. SCM Activities Identify cha
Explain Test Procedure? Ans) The formal or informal process that will be followed to execute a test. This is usually a written document that permits others to implement the test
Q. What is ripple effect? How does it affect the stability of a program? Ans. The ripple effect is a term used to explain a situation where like the ever expanding ripples
Determine the problems of software maintenance Software maintenance has the below problems: i) It is very cumbersome to analyse and understand code written by somebody.
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