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Handling customer complaints
There are always some customers who complain after completing the sales. Like
customer objections, don't take complaints negatively. Other than that, they are often an excellent way to:
In other terms, customer complaints can be a excellent selling opportunity!
Q. What is ISO? Ans) ISO (International Standards Organization) - The ISO 9000 standard denotes the guidelines for maintaining a quality system.
Importance of Software Engineering As the application domains of software are becoming complicated and design of big software without a systematic method is virtually impossib
What is architectural evolution? Architectural evolution is the practice of modifying a system from a centralized architecture to a distributed architecture like client server.
What is CMMI assessment? Examines the processes used in an organisation and assesses their maturity in every process area. Based on a 6-point scale: Not performed;
What is Queue management sysyem? literature review of Queue management system
What is Checksheet? Ans) A checksheet is the form used to record data as it is gathered.
Recovery/error testing is testing how well a system recovers from crashes, hardware failures, or other catastrophic problems.
Explain ISO 9000 ISO 9000 An international set of standards for quality management. Applicable to a range of organisations from manufacturing to service industries.
Q What is the advantage of utilizing prototype software development model instead of waterfall model? As well explain the effect of defining a prototype on the overall cost of the
What is the difference between Test Plan and Master Test Plan. Master Test Plan - i.) It is mandatory in all projects. ii.) It provides strategy to be used to test the
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