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Handling customer complaints
There are always some customers who complain after completing the sales. Like
customer objections, don't take complaints negatively. Other than that, they are often an excellent way to:
In other terms, customer complaints can be a excellent selling opportunity!
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Q. A supermarket requires to develop software to encourage regular customers. For this the customer requires to supply his name address telephone number and driving license number.
Define the concept of SRS An SRS clearly defines following: • External Interfaces of the system: They identify information which is to flow 'from and to' to the system.
which are the invisible registers?
Q. What is Data Dictionary? Ans Data dictionary is a stockroom of data giving information about data. It is a list of terms as well as their definition for all data items a
What is equivalence partitioning? Equivalence partitioning is a black box method that separates the input domain into classes of data. From this data test cases can be derived.
In well-run projects, the mission of the test team is not merely to perform testing, but to help decrease the risk of product failure. Testers look for manifest problems in the pro
A testing method that aids in selecting, in a systematic way, a high-yield set of test cases that logically relates causes to effects to produce test cases. It has a useful side ef
What are the advantages of Software maintenance Software maintenance is a very broad activity which includes error correction, deletion of obsolete capabilities, enhancement of
Q. Explain Logarithmic Poisson Execution Time Model? This model is as well developed by Musa et Al (MUSA79). The breakdown intensity function is different here as compared to B
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