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Handling customer complaints
There are always some customers who complain after completing the sales. Like
customer objections, don't take complaints negatively. Other than that, they are often an excellent way to:
In other terms, customer complaints can be a excellent selling opportunity!
Explain Process? The work effort that makes a product. This contains efforts of people and equipment guided by policies, standards, and procedures.
What is Problem Any deviation from defined standards. Similar as defect.
Define measure and metrics. Measure is a quantitative indication of the extent, dimension, amount or size of some attribute of a product or process. Metrics is termed as th
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What is a cohesive module? A cohesive module performs only "one task" in software procedure with few interaction with other modules. It means cohesive module serve only one thi
Sanity testing is performed whenever cursory testing is sufficient to show the application is functioning according to specifications. This level of testing is a subset of regressi
Question: (a) Explain the difference between a link and an association. Use a simple example to illustrate your answer. (b) Briefly describe the importance of CRC cards in
Explain in detail the design concepts Abstraction Data abstraction Functional abstraction •Control abstraction Information hiding •Every module in the s
Define Data Dictionary. The data dictionary can be explained as an organized collection of all the data elements of the system with precise and rigorous explanations so that us
Define Verification &Validation. Verification : The set of actions that make sure software correctly implements a particular function. Validation : The set of actions that
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