Follow-up after having received the treatment and got well, Other Management

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QUESTION

Service quality in the Health Sector can be defined as how the patient perceives the service dispensed by regional hospitals-

a) before going to the hospital for treatment

b) at the time of receiving treatment, and

c) Follow-up after having received the treatment and got well

What improvement would you bring to the service in the hospital to satisfy the patient at each of the three stages?

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