Fitzgerald model - performance measures, Operation Management

Assignment Help:

Fitzgerald Model - Performance Measures

The Fitzgerald model is a performance measurement system specifically for service industry. Fitzgerald (1991) describes a feedback/feed forward model in which performance measurement is part of the feedback/feed forward control mechanism to stimulate action and organisational learning. Fitzgerald acknowledges that many service organisations are diversified and face problems of geographical dispersion. He suggests the formation of strategic business units (SBU). An SBU is defined as 

... an operating unit which sells a distinct set of products or services to an identifiable group of customers in competition with a defined set of organisations. 

Each unit has its own performance measures (see figure).

2264_Fitzgerald Model - Performance Measures.png


Related Discussions:- Fitzgerald model - performance measures

By whom dual factor theory was propose, By whom Dual factor theory was prop...

By whom Dual factor theory was propose? Dual factor theory has been proposed by Herzberg.

Explain change forces are adapting and sustaining, Which of the following b...

Which of the following best shows forces for change vs. forces for stability? Change forces are: adapting, sustaining, and predicting; whereas stability forces are: bureaucracy, tr

Combination layout, discuss the concept of a combination layout

discuss the concept of a combination layout

Layout, what are the objectives that an operation should seek in order to e...

what are the objectives that an operation should seek in order to ensure a good layout?

Explain charge of maintaining hospital supplies, Barbara Flynn is in charge...

Barbara Flynn is in charge of maintaining hospital supplies at General Hospital. During the past year, the mean lead time demand for bandage BX-5 was 60 (and was normally distribut

Terminology of operation strategy, Terminology of Operation Strategy  ...

Terminology of Operation Strategy  It might be useful just to put some description to the terms used repetitively in this section.  Terminology of strategy  Mission or

Develop a management research, You have been approached by the editor of Ge...

You have been approached by the editor of Gentlemen's Magazine to carry out a research study. The magazine has been unsuccessful in attracting show manufacturers as advertisers. Wh

Describe what is the probability that you will make money, The owner of Fir...

The owner of Firewood To Go is considering buying a hydraulic wood splitter which sells for $50000. He figures it will cost an additional $100 per cord to purchase and split wood w

Explain what sales would you predict for the first quarter, The following t...

The following table shows a tool and die company's quarterly sales for the current year. What sales would you predict for the first quarter of next year? Quarter relatives are SR1=

Discuss involvement in organizational decision-making, Discuss the impact o...

Discuss the impact of involving your employees in decision-making. What are the pros and cons? Should employees be involved in critical organizational decisions? Why or why not? Pr

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd