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Fitzgerald Model - Performance Measures
The Fitzgerald model is a performance measurement system specifically for service industry. Fitzgerald (1991) describes a feedback/feed forward model in which performance measurement is part of the feedback/feed forward control mechanism to stimulate action and organisational learning. Fitzgerald acknowledges that many service organisations are diversified and face problems of geographical dispersion. He suggests the formation of strategic business units (SBU). An SBU is defined as
... an operating unit which sells a distinct set of products or services to an identifiable group of customers in competition with a defined set of organisations.
Each unit has its own performance measures (see figure).
Meaning and Definition of Production Management Production management is a stream of management that is associated to the production function. Production might be termed to as th
What do you understand by “line balancing”?
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WHAT DO YOU UNDERSTAND BY LINE BALANCING
The following work sampling data was collected from observing a retail assistant: Activity Number of observations Attending to
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