Fitzgerald model - performance measures, Operation Management

Assignment Help:

Fitzgerald Model - Performance Measures

The Fitzgerald model is a performance measurement system specifically for service industry. Fitzgerald (1991) describes a feedback/feed forward model in which performance measurement is part of the feedback/feed forward control mechanism to stimulate action and organisational learning. Fitzgerald acknowledges that many service organisations are diversified and face problems of geographical dispersion. He suggests the formation of strategic business units (SBU). An SBU is defined as 

... an operating unit which sells a distinct set of products or services to an identifiable group of customers in competition with a defined set of organisations. 

Each unit has its own performance measures (see figure).

2264_Fitzgerald Model - Performance Measures.png


Related Discussions:- Fitzgerald model - performance measures

Explain ford and google companies similar and different, But from the outsi...

But from the outside, it's getting harder every day to articulate what Google is. Is it a Web company? A software company? Something else entirely? How are the situations for Fo

Describe modern healthcare systems, Discuss the Chaos Theory (Be sure to re...

Discuss the Chaos Theory (Be sure to read the lectures concerning this theory, as well as go through the additional links) in relation to the health care system today. In addition,

Explain product-by-value analysis, Prepare a product-by-value analysis for ...

Prepare a product-by-value analysis for the following products, and given the position in its life cycle, identify the issues likely to confront the operations manager, and his or

Automated layout design programme, Automated Layout Design Programme or ALD...

Automated Layout Design Programme or ALDEP Here the closeness relationship between two department is used to build up layout . Computer selects randomly the first facility and

Developing a service strategy - operations strategy, Developing a Service S...

Developing a Service Strategy - Operations Strategy The figure below gives an outline of the three steps of developing an operations strategy based on the Platts-Gregory appro

Explain breached claimed contract, On September 1, Jennings, a used-car dea...

On September 1, Jennings, a used-car dealer, wrote a letter to Wheeler in which he stated, "I have a 1955 Thunderbird convertible in mint condition that I will sell you for $13,500

Justify the duration of the simulation and assumptions, Alabama Airlines op...

Alabama Airlines opened its doors in June 1995 as a commuter service with its headquarters and only hub located in Birmingham. A product of airline deregulation, Alabama Air joined

What is the aim of focus factories in manufacturing, What is the aim of foc...

What is the aim of focus factories in manufacturing? Focus factories: The aim of this is to decrease the cost of ‘part finished stock’ for example, work-into-progress. P

Libertarian view on the importance of consumer rights, Compare a Utilitaria...

Compare a Utilitarian and a Libertarian view on the importance and enforcement of consumer rights.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd