Fitzgerald model - performance measures, Operation Management

Assignment Help:

Fitzgerald Model - Performance Measures

The Fitzgerald model is a performance measurement system specifically for service industry. Fitzgerald (1991) describes a feedback/feed forward model in which performance measurement is part of the feedback/feed forward control mechanism to stimulate action and organisational learning. Fitzgerald acknowledges that many service organisations are diversified and face problems of geographical dispersion. He suggests the formation of strategic business units (SBU). An SBU is defined as 

... an operating unit which sells a distinct set of products or services to an identifiable group of customers in competition with a defined set of organisations. 

Each unit has its own performance measures (see figure).

2264_Fitzgerald Model - Performance Measures.png


Related Discussions:- Fitzgerald model - performance measures

How to view intermingling of management, The chapter notes that in 2010, in...

The chapter notes that in 2010, in roughly two-thirds of U.S. firms, the CEO is also the chair of the board of directors. More broadly this can be viewed as an intermingling of man

Explain five key economic variables, Identify five key economic variables t...

Identify five key economic variables that could represent major opportunities or threats to a bank in your town or city. Identify which that you believe to be most important, and d

Soft factors - factors affecting productivity improvement, Soft Factors - F...

Soft Factors - Factors Affecting Productivity Improvement People are the most important factor in any organisation, not only by the way in which they apply themselves to their

Explain organizational behaviour and productivity, How would you describe t...

How would you describe the culture of your organization? How does your organization "feel" (climate)? Where do you see the evidences of your organization's culture? How does the cu

Explain service sector management economics, SSME is an acronym standing fo...

SSME is an acronym standing for "Service Sector Management Economics."

Quality control, power electronic buys 45ohm resistor, standard deviation f...

power electronic buys 45ohm resistor, standard deviation for this register is 4ohm.sample size of n=

Explain contractual claims, Complete the following, placing it in a single ...

Complete the following, placing it in a single Word document- Having a clear understanding of the courts and where to file specific claims has provided your department with a go

Explain effective project chartering process, Effective project chartering ...

Effective project chartering process contains multiple project types and projects laid out on a month to month basis.

Explain faster operating system for netbooks, Assume you work for a small f...

Assume you work for a small firm that developed a better and faster operating system for netbooks than Microsoft Windows. What strategy might the firm use to unseat Windows in this

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd