Fitzgerald model - performance measures, Operation Management

Assignment Help:

Fitzgerald Model - Performance Measures

The Fitzgerald model is a performance measurement system specifically for service industry. Fitzgerald (1991) describes a feedback/feed forward model in which performance measurement is part of the feedback/feed forward control mechanism to stimulate action and organisational learning. Fitzgerald acknowledges that many service organisations are diversified and face problems of geographical dispersion. He suggests the formation of strategic business units (SBU). An SBU is defined as 

... an operating unit which sells a distinct set of products or services to an identifiable group of customers in competition with a defined set of organisations. 

Each unit has its own performance measures (see figure).

2264_Fitzgerald Model - Performance Measures.png


Related Discussions:- Fitzgerald model - performance measures

What are the classified different stock items, What are the classified diff...

What are the classified different stock items? The ABC system of inventory management Various stock items are classified as like: a. High value (A) b. Medium value (B

Functions of work measurement, Functions of work Measurement: 1.      ...

Functions of work Measurement: 1.       To analyze  the operations  and to evaluate them  in terms  of time  from the  point  of view  of  controlling  the activity. 2.

Explain what are some of the risks in using an rfp process, After reviewing...

After reviewing the RFP Tutorial from the lecture this week, share your thoughts about the steps outlined for creating an RFP. What value does an RFP bring to finding and buying th

Explain how does mobile technology address day-to-day, How does mobile tech...

How does mobile technology address day-to-day business pressures?

Explain how globalization is affecting the political, Discuss how globaliza...

Discuss how globalization is affecting the political, legal, and economic forces impacting todays business environment?

Line Balancing, What do you understand by line balancing? what happens if b...

What do you understand by line balancing? what happens if balance doesn''t exists?

Explain great discrepancy in service levels, After graduation, you decide t...

After graduation, you decide to go into a partnership in an office supply store that has existed for a number of years. Walking through through the store and stockrooms, you fin

Credibility - customer satisfaction and service quality, Credibility - Cust...

Credibility - Customer Satisfaction and Service Quality Involves trustworthiness, believability and honesty. It involves having the customer's best interests at heart. Contrib

Explain the type of material handling systems, Describe the type of materia...

Describe the type of material handling systems used in warehouses?

Define the term total quality management in short, Define the term total qu...

Define the term total quality management in short. Total quality management (TQM): Total quality management is the procedure of embracing a quality conscious philosophy o

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd