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Fitzgerald Model - Performance Measures
The Fitzgerald model is a performance measurement system specifically for service industry. Fitzgerald (1991) describes a feedback/feed forward model in which performance measurement is part of the feedback/feed forward control mechanism to stimulate action and organisational learning. Fitzgerald acknowledges that many service organisations are diversified and face problems of geographical dispersion. He suggests the formation of strategic business units (SBU). An SBU is defined as
... an operating unit which sells a distinct set of products or services to an identifiable group of customers in competition with a defined set of organisations.
Each unit has its own performance measures (see figure).
the rate of use of a particular raw materials from stores is 20 units per year. the cost of placing and recieving an order is Rs. 40. the cost of each unit is rs. 100 . the cost of
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Now let's continue our discussion about the financial aspects of owning your own business that are part of TCO #7 by considering the idea of "ratio analysis" (Hatten, 2009, p. 215)
Design for manufacturing and assembly delivers product improvements by emphasizing which of the following? Reducing product quality during the assembly process Simplification
steps involved in opeartion amnagemnt
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