Fitzgerald model - performance measures, Operation Management

Assignment Help:

Fitzgerald Model - Performance Measures

The Fitzgerald model is a performance measurement system specifically for service industry. Fitzgerald (1991) describes a feedback/feed forward model in which performance measurement is part of the feedback/feed forward control mechanism to stimulate action and organisational learning. Fitzgerald acknowledges that many service organisations are diversified and face problems of geographical dispersion. He suggests the formation of strategic business units (SBU). An SBU is defined as 

... an operating unit which sells a distinct set of products or services to an identifiable group of customers in competition with a defined set of organisations. 

Each unit has its own performance measures (see figure).

2264_Fitzgerald Model - Performance Measures.png


Related Discussions:- Fitzgerald model - performance measures

Explain production system, If all you knew about a production system was th...

If all you knew about a production system was that total daily output was 400 units and the total labour necessary to produce the 400 units was 350 hours, what kind of productivity

Explain type of antennas issues signals with equal strength, Name the type ...

Name the type of antennas issues signals with equal strength and clarity in all directions? a. directional b. bi-directional c. tri-directional d. omni-directional

Make scope statement for this project that contains examples, You are in ch...

You are in charge of organizing a dinner-dance concert for a local charity. You have reserved a hall that will seat 40 couples and have hired a jazz combo. Develop a  of all the

Define the functional department integration, Q. Define the functional depa...

Q. Define the functional department integration in information system. All functional departments are integrated within one holistic information system. Well integrating manufa

Explain fixed-design yachts, Matthew Yachts, located in Montauk, Long Islan...

Matthew Yachts, located in Montauk, Long Island, manufactured sailing yachts of all descriptions. The company had begun by building custom-designed yachts for a largely New York-ba

Explain what is the first goal of national unions, What is the first goal o...

What is the first goal of national unions? Elections in units where employees are not currently represented are called? Corporate goal achievement is facilitated or inhibited

Explain repeat a signal form router to a workstation, On a 100BaseT Etherne...

On a 100BaseT Ethernet network, what is the maximum number of hubs that can be used to repeat a signal form a router to a workstation? a. 1 b. 2. c. 3 d. 4

Explain about the term flexible firm, Explain about the term flexible firm....

Explain about the term flexible firm. Flexible firm: By John Atkinson the conception of the “flexible firm” was proposed, he recognised about organisations will need grea

Line balancing, What do you understand by “line balancing”? What happens if...

What do you understand by “line balancing”? What happens if balance doesn’t exist

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd