Fitzgerald model - performance measures, Operation Management

Assignment Help:

Fitzgerald Model - Performance Measures

The Fitzgerald model is a performance measurement system specifically for service industry. Fitzgerald (1991) describes a feedback/feed forward model in which performance measurement is part of the feedback/feed forward control mechanism to stimulate action and organisational learning. Fitzgerald acknowledges that many service organisations are diversified and face problems of geographical dispersion. He suggests the formation of strategic business units (SBU). An SBU is defined as 

... an operating unit which sells a distinct set of products or services to an identifiable group of customers in competition with a defined set of organisations. 

Each unit has its own performance measures (see figure).

2264_Fitzgerald Model - Performance Measures.png


Related Discussions:- Fitzgerald model - performance measures

In detail identify three other supply chain issues, a) Determine the total ...

a) Determine the total cost (purchase price + delivery cost) to make a Blaster unit using these woofer and tweeter components and each delivery combination option? W1 & T1: W2 &

Define effective public realtions program, Cite at least six steps that sho...

Cite at least six steps that should be observed in developing an effective public realtions program. Provide a recent negative public relations in sports

Explain computer criminals become more innovative, Identify potential ethic...

Identify potential ethical challenges that may be faced by security professionals as technology advances, applications become more mobile, and computer criminals become more innova

Sub optimisation - operations function, Sub optimisation - Operations Funct...

Sub optimisation - Operations Function Another important issue raised by the systems approach is that of sub-optimisation. This is of considerable significance for managers, a

Explain in a cellualr network advancement cells must use, In a cellualr net...

In a cellualr network advancement cells must use the same or nearly the same frequencies for their voice signal channels in order to work properly?

The transformation process model and systems thinkin, #qu1) Using the trans...

#qu1) Using the transformation process model and systems thinking concepts, explain the key operations TGL works. Pay particular attention to flow of materials and the role played

Alternative structures discuss likely benefits to dominos, Evaluate alterna...

Evaluate alternative structures to determine which one would be most appropriate for Domino's to consider and discuss likely benefits Dominos would realize from adopting that struc

Explain about the organization and its resources, 1. How to characterize yo...

1. How to characterize your supervisor's approach to management? For example, which particular management tasks and roles does this person perform most often? What kinds of managem

Explain project supply and materials budget, Case 11-3 Budget the topic for...

Case 11-3 Budget the topic for this week's assignment is taken from our text (INF336 2010, Mcgraw-Hill) and refers to the City of Granston Case 11-3 at the end of Chapter 11. Using

Key issues when implementing an erp system, 1. Discuss how you interpret th...

1. Discuss how you interpret the statement 'ERP is the 'meat and potatoes' of the organisation'.  2. What are the key issues when implementing an ERP system?  3. How will tra

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd