Fitzgerald model - performance measures, Operation Management

Assignment Help:

Fitzgerald Model - Performance Measures

The Fitzgerald model is a performance measurement system specifically for service industry. Fitzgerald (1991) describes a feedback/feed forward model in which performance measurement is part of the feedback/feed forward control mechanism to stimulate action and organisational learning. Fitzgerald acknowledges that many service organisations are diversified and face problems of geographical dispersion. He suggests the formation of strategic business units (SBU). An SBU is defined as 

... an operating unit which sells a distinct set of products or services to an identifiable group of customers in competition with a defined set of organisations. 

Each unit has its own performance measures (see figure).

2264_Fitzgerald Model - Performance Measures.png


Related Discussions:- Fitzgerald model - performance measures

Explain technologies to keep the organization competitive, Select an organi...

Select an organization. Who are the stakeholders of your selected organization? How would the stakeholders be affected by the failure of the organization to keep up with new techno

Determine the process capability indices and p chart control, 1. If the des...

1. If the design tolerance limits for the process are 9.7/11.2, determine the process capability indices C p and C pk . Comment on the values obtained.  2. 1000 items produced

What are some merits of a pay-for-knowledge pay system, What are some advan...

What are some advantages of a pay-for-knowledge pay system?

#title.supply chain management, explain how a supply chain management would...

explain how a supply chain management would enhance profitability with an analysis of supply chain network

Define which of the following are valid range names in excel, Which of the ...

Which of the following are valid range names in Excel? Total Profit TotalProfit Total_Profit All of these b and c only

Explain safetydrape will never become obsolete, 1. Time How has time aff...

1. Time How has time affected the Safetydrape product? a. The time dimension has not affected Safetydrape at all. b. The time dimension has had a huge effect on Safetydrap

Describe customer service level for an inventory system, Discuss customer s...

Discuss customer service level for an inventory system within the context of quality management

Explain the decreased demands of ongoing operational work, All of the follo...

All of the following factor have influenced the increased reliance upon project management in recent years EXCEPT: A. Rapid growth and change in the information technology and t

Why user should be involved design of the database, We are agree that the u...

We are agree that the user should be involved in the design of the database. Class, how would you go about the process of designing a database? What processes are involved? And ple

Location strategy, Location Strategy It is difficult  to set  down ru...

Location Strategy It is difficult  to set  down rules whereby the problem  of facilities  location  can be  programmed but  there  are a number of factors which  should be  c

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd