Fitzgerald model - performance measures, Operation Management

Assignment Help:

Fitzgerald Model - Performance Measures

The Fitzgerald model is a performance measurement system specifically for service industry. Fitzgerald (1991) describes a feedback/feed forward model in which performance measurement is part of the feedback/feed forward control mechanism to stimulate action and organisational learning. Fitzgerald acknowledges that many service organisations are diversified and face problems of geographical dispersion. He suggests the formation of strategic business units (SBU). An SBU is defined as 

... an operating unit which sells a distinct set of products or services to an identifiable group of customers in competition with a defined set of organisations. 

Each unit has its own performance measures (see figure).

2264_Fitzgerald Model - Performance Measures.png


Related Discussions:- Fitzgerald model - performance measures

Explain project layout, Give an example of a project layout. Describe the s...

Give an example of a project layout. Describe the site and how the environment is organized?

Define the relationships among the four functions of manage, Explain the re...

Explain the relationships among the four functions of management? Please dont copy paste from google.

Customer needs - business strategy, Customer Needs - Business Strategy ...

Customer Needs - Business Strategy A key aspect of developing business strategy is the determination of customer needs and wants in the markets to be targeted. There are many

Objectives of good layout, Objectives of Good Layout Any of the follow...

Objectives of Good Layout Any of the following objectives might be achieved through a good layout: Provide enough production capacity. Reduce material handlin

Explain how compensation information is tracked, 1) An organization followi...

1) An organization following a differentiation strategy would most likely offer a compensation mix which was made up of: a. performance bonus. b. comprehensive benefits. c

Explain scope of a project, Illustrate how to effectively and efficiently r...

Illustrate how to effectively and efficiently report on the scope of a project to the different stakeholder groups • Use figures and tables to provide examples • Show calcula

Explain lower control limits for mean and range charts, Determine upper and...

Determine upper and lower control limits for mean and range charts.

ERP, DESCRIBE THE ENTERPRISE RESOURCE PLANNING

DESCRIBE THE ENTERPRISE RESOURCE PLANNING

How to do selection of a database management system, Identify and describe ...

Identify and describe three criteria that should be used to evaluate the selection of a database management system. Describe how an organization should use each criterion to evalua

Explain technical proficiency has never been enough, Evaluate the following...

Evaluate the following statement: Technical proficiency has never been enough for professionals to grow beyond the staff level. Do you agree or disagree, and why? In your own words

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd