Fitzgerald model - performance measures, Operation Management

Assignment Help:

Fitzgerald Model - Performance Measures

The Fitzgerald model is a performance measurement system specifically for service industry. Fitzgerald (1991) describes a feedback/feed forward model in which performance measurement is part of the feedback/feed forward control mechanism to stimulate action and organisational learning. Fitzgerald acknowledges that many service organisations are diversified and face problems of geographical dispersion. He suggests the formation of strategic business units (SBU). An SBU is defined as 

... an operating unit which sells a distinct set of products or services to an identifiable group of customers in competition with a defined set of organisations. 

Each unit has its own performance measures (see figure).

2264_Fitzgerald Model - Performance Measures.png


Related Discussions:- Fitzgerald model - performance measures

Explain who are the key stakeholders of global green usa, Who are the key s...

Who are the key stakeholders of Global Green USA? As an advisor to its CEO, Matt Peterson, what would point some possible conflicts among the key stakeholders' interests and what s

Define what behavioural predictions might you make, What behavioural predic...

What behavioural predictions might you make if you know that an employee had an external locus of control? If an employee had a high need for achievement? If an employee had a low

Define factors that need to be considered in media selection, There are thr...

There are three factors that need to be considered in media selection and budgeting. These include A) Audience reach, availability of the product, no competition B) Audience

Determine the overall project completion time, Question : (a) Under wha...

Question : (a) Under what conditions is PERT preferred to CPM in project management ? Illustrate your answer with examples of projects. (b) Several stages are involved in

Productivity, Productivity A measure of a firm's effectiveness, product...

Productivity A measure of a firm's effectiveness, productivity is measured by dividing the organization output by the number of hours people worked to procedure the output. Pro

Explain equal employment and affirmative action, Select a business of your ...

Select a business of your choice and visit their websites. From the website only, can you determine if the company supports workplace diversity, equal employment, affirmative actio

Why is it vital for national health information management, Why is it impor...

Why is it important for national health information management organizations to agree on how to standardize paper and electronic medical forms?

What situation is a code of ethics most and least likely, Under what circum...

Under what circumstances is a code of ethics most and least likely to be effective? Why?

Explain disadvantages of the open innovation approach, How might businesses...

How might businesses use the Internet to identify untapped customer needs through open innovation? What do you see as the major advantages and disadvantages of the open innovation

Explain how od interventions need to be adapted, Describe how OD interventi...

Describe how OD interventions need to be adapted to fit different cultural contexts.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd