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You have been retained to examine how many check-in agents should be used at a check-in counter for a big hotel. During normal business hours, customers arrive at a rate of about 24 per hour, and it takes about 7 minutes to done the check-in process. Both the poisson distribution for arrivals and the exponential distribution for service time apply and a FIFO discipline is used. The check-in counter will accommodate as many as 5 agents.Explain the following, utilizing the queuing table D.5:
a. The average utilization rate (p).
b. The average queue length based on 1, 2, 3, 4 or 5 agents.
c. The average waiting time based on 1, 2, 3, 4 or 5 agents.
d. What is your recommendation?
Preamble The owner of the local shopping mall, MaxiMart, has contracted you to assist in the design of an interactive directory. The interactive directory is to be permanently l
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