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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
Maizee Hospital is a 300-bed hospital in Nishingwa, Montana. It is part of a small investor-owned hospital chain, Corporation of Hospitals of America's Inland Northwest (CHAIN).
How to solve the following Linear Programming Problem using Simple method. Maximize Z= 3x1 + 2X2 Subject to the constraints: X1+ X2 = 4 X1+ X2 = 2 X1, X2 = 0
you being a teacher describe your experiences regarding the role of school, parent and peers in imparting family life education.
What two influencial artistic movements grew out of western Europe
Question 1 Discuss any five salient features of the American Constitution Question 2 Discuss solutions to Improving Centre State relations Question 3 The President has t
Question 1: (a) As a counselor, define the central concepts in professional counseling. (b) According to you, what would be the primary ethical issues to consider? Qu
identify and describe fuor trends that influence on the selected industry?
TRANSACTION TYPES A numeral of transaction category may be performing, together with the subsequent: Sale: where the cardholder pays for goods or service Refund: w
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Difference between Medieval art and Renaissance art Medieval art: Most of religious; much targeted on creating symbols of Christian concepts/values; not concerned along w
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