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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
What does the discussion of polygamous and monogamous cultures show, according to Herskovits? What is he trying to get his readers to think regarding polygamy? (That is, what does
Write semantic rules which convert Octal number to decimal number for the following CFG. Also draw & evaluate the parse tree for the string (430507)8 Given CFG
basic information about saarc
Hi i need help on how to write an anylitical essay on the topic above
I would like to know when is applicable
Mention the Aims of Education in present scenario.
1) The average number of sentences per word over time Do this two ways: First, using a simple regex that splits on puntuation. Second, using the natural language toolkit's se
when you have the perimeter of something, what are the names of the two lines that go over it like this --//--
Question 1: ‘Even though the public is ready, and women themselves are trained, educated, in the pipeline, and prepared to lead, women are vastly underrepresented at the top ra
1. to a person drinking and taking tranquilizers: thats a dumb thing to do!"
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