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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
Question 1: (a) Does the Gillick decision help counsellors and therapists to best meet their professional responsibilities to children, parents and education authorities? Dis
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#question.(a)examine the role of governance on development projects in rural areas.(b)explain how leadership influence governance in public sector.
Natural Resource Administration: Together, these resources provide the ecosystem services that underpin human life. The perspective of this paper is that NRM should contribute to
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DIGI T A L CURRENCY Digital gold currency (or DGC) is a type of electronic money based on ounces of gold. It is a sort of representative money, similar to a US paper gold ce
Question 1 Explain any five differences between dyeing and printing Question 2 Describe any five synthetic dyes along with its suitability and properties Question 3
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