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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
You are asked to analyse data from a large cross-sectional community survey conducted in a low income country in Asia which aimed to investigate factors associated with the risk of
introduction topic for fire prevention
mention the characteristics of statistics. explain two application of statistics?
Question: (a) The marketing officer of Pearona comes to you and states that he would like to make a re-branding campaign for this product as sales has reduced considerably. He
a case study about innovation for design and technology
Was the kansas-nebraska act a cause of the civil war?
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Question 1 Identify Arguments in support of the view that Political Science is a science Question 2 Write a note on ‘Political Thought' Question 3 Explain the Main
Assessment Description During this subject so far, you have been exposed to various business psychology theories that have an application to individuals, teams and organisations. B
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