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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
Difficulties in Accessing Health Services in Rural Areas and Remote Australia Health facilities in rural areas and remote Australia are mostly inaccessible because they are lo
. control overthe macro-environment
QUESTION 1 (a) The Central Bank of a country performs several key functions within its economy. Besides being the Regulator and Supervisor of Banking Institutions, discuss the
molecular formula of gesous hydrocarbons
Sociological Theories of Religion: Each main sociological framework has its perspective on religion. For example, from the functionalist perspective of sociological theory, religi
DQ1 Explain the parts of a decision tree. What are some benefits of using decision trees? In what ways can decision trees be used for business decisions? Name some real-world examp
Post Harvest Loss The loss of fruit post harvest was a pervasive issue throughout the globe. Estimates put postharvest losses at around 25% worldwide and up to 50% in developin
Question: a) State the advantages and disadvantages of discounting technical reserves. b) Company A and Company B have always had exactly the same portfolio of business, e
How did Southeast Asians react to contact with many different religions?
Lane-Changing Behavior - Traffic Congestion Lane changing occurs when a vehicle is overtaking another vehicle on an overtaking lane or a multi-lane section of the road. In o
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