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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
privatisation of indian economy
what are the factors affecting wastage and stagnation?How you as ateacher can overcome these factors explain with illustrations?
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Archaeologists: Archaeologists interpret ancient societies often fragmentary but fascinating record to reassemble long-ago cultures and forgotten ways of life. Archaeologists have
Suggested Paper Outline Organization Description • Overview • Description - Department / Operational Area Studied Detail Definition of Situation / Problem / Opportunity • Backgroun
If you were one of the other foremen, what could you do to make Rajinder’s transition easier?
Which describes the polynomial 3x3 2x + 1?
Question 1: "Public Policy gives one a better understanding of what governments do, why they do what they do and what difference public policy makes to the lives and circumstan
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