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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
Overtaking Behavior - Driver Behavior One of the most dangerous operations in driving is to overtake another vehicle. The driver's attention is on his way forwards, and someti
This extended discussion (300–400 words) will require you to draw on several competencies you have acquired as you have progressed through this course. Consider the following scen
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(a) How far can schools institutionalise local action through transformational empowerment and social cohesion and help low attaining schools in socially disadvantaged areas? Give
I do not understand grid co-ordinates at all... I need more help and work on my geography so if you really helped i would be grateful.
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In light of the findings of the Swedish Foresight Group and the work of researchers Hisrich and Peters, what elements need to be present in a business organisation to cultivate Int
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