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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
Visit any restaurant, possibly your school cafeteria. The workers and fellow customers will assume that you are an ordinary customer, but you are really a secret shopper (spy) for
your experience regarding the role of school paret and peer in imparting family life education
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The mouth is the beginning of the digestive tract; and, in fact, digestion starts here when taking the first bite of food. Chewing breaks the food into pieces that are more easily
IMAGIN YOUR SELF AS A HR MANAGER OF TOUR OPERATING AGENCY FROM MALDIVES. WHAT STEPS WOULD YOU CONSIDER WHILE RECRUTING NEW SALES FORCE FOR YOUR ORGANIZATION?
Explain Conditional selection. Conditional selection: While a marker is instructed to establish a connection from a specified incoming trunk to a specified outgoing trunk, it
What do all the elements in a group have in common?
WHat is the cost to help in a course work to answer 2 questions - number of pages 5 - APA Format
Question: The experience of growing old will bring with it many emotional and social traumas. These will be lived differently by those concerned and in some cases will need cou
Language is a multifaceted and complex cognitive function Imagine a situation where one is in a foreign country and cannot utter a word in the local tongue. Further, imagine that
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