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QUESTION 1
(a) Discuss the four distinctive characteristics of services, and illustrate them with reference to a service product such as a restaurant
(b) Outline the ‘gaps' model of service quality and discuss how a service-based organisation can use it to manage its customer satisfaction
QUESTION 2
(a) A queuing system can affect the customer's perception of service quality (Fitzsimmons and Fitzsimmons, 2004). Explain with examples the implications of queues and waiting to the management of services
(b) Discuss the key factors that influence long-term capacity management decisions faced by a service organisation of your choice
Romanticism: Conversely, the art from the Romanticism movement was based on emotion rather than rationale, and placed an emphasis on the individual rather than on society. These w
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What are the causes of Earthquake?
what causes them to be hardly hit on the surface of the earth?
Non-Repudiation In law, non-repudiation involves one's purpose to fulfill their responsibilities to a contract. It also implies that one party of a transaction cannot reject ha
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Roman thoughts: The Romans, according to the politician Cicero and orator, excelled all other peoples in the unique wisdom that made them realize that everything is subordinate to
Where is my house?
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