Explain what deming meant by the following statements, Project Management

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Question:

(a) Explain what Deming meant by the following statements? What happens if you do not fulfill those principles?

(i) Institute leadership.

(ii) Drive out fear.

(iii) Institute a programme of education and retraining.

(b) Quality management implementation, by its definition and application, means change in the way things are done, or are expected to be done.

Describe why however there is resistance to change and how this could be reduced?

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