Explain what behaviours destroy trust, Operation Management

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Earlier in the class, we noted that communication is the glue holding organizations together. We might say that trust is the "oil" of the organization. With it, processes can operate smoothly and efficiently. Without it, processes come to a virtual halt. Share an example from your organization where trust operates or does not operate and the impact that either having or not having trust exerts. Is trust an isolated "incident" in an organization or is it a "systemic" issue? What behaviours develop or elicit trust? What behaviours destroy trust? Can there be too much trust?


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