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QUESTION 1
(a) Briefly describe the Kent and Taylor's five principles of dialogic communication.
(b) Explain using examples the principle of mutuality.
QUESTION 2
"The implications for today's managers are that to develop communicative competencies they need to accommodate both perspectives and this requires a reconceptualization of change communication as communication during change, rather than to communicate the change".
(a) Discuss the above with reference to the definition of organizational communication given in the text.
(b) Using a concrete example from your communication experience explain the implications for the educational manager of your institution.
Describe stress management programs: Q. The Director of Nursing at Smalltown General Hospital claims that several nurses are experiencing job burnout. Describe the three compo
QUESTION (i) Mintzberg identified ten roles (or behaviours) which managers perform at work; he found that these roles were highly interrelated. Using appropriate examples, brie
Another important decision is maintaining inventory and determining the inventory level. An inventory level is a quantitative limit, which should neither be much higher nor
When a new customer arrives at the pharmacy to have a prescription filled, they are asked to provide basic customer information which includes their name, address, phone number, da
QUESTION 1 (i) Outline the importance of good body language at work. (ii) Elaborate on its importance while dealing with clients. Answer with examples. QUESTION 2
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Define the term marketing concept in briefly. The marketing concept is a management orientation which holds that the key task of the organisation is to find out the needs, want
QUESTION 1. The University of Technology set up in year 2000 in Mauritius operates three schools around twenty different programmes at Certificates, Diploma and Post-Graduate l
What is democratic in leadership? Democratic: • Leader consults and discusses, invites suggestions and ideas by subordinates and after that takes decisions. • Increase
QUESTION 1 We do not understand people from other cultures as readily and intuitively as people from our own culture. But, cross cultural communication management helps organiz
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