Explain the term total quality management, Operation Management

Assignment Help:

Explain the term Total Quality Management (TQM).

Total Quality Management (TQM): It is a system approach to quality in all spheres of the organisation. TQM implies meeting the requirement of internal or external customers consistently by continuous enhancement in the quality of work of all workers. Total in quality management tends for an overall integrated approach to all features of quality, all domains of system with organisation, people, time, resources, hardware/software and even management committees. Total quality management is a management approach of organisation, cantered on quality, based upon participation of all its members and tending at long term success by customer delight and benefits to the members of the organisation and society.  Total quality management sustains on four pillars namely systems; top Management commitment, Statistical Process controls (SPC) Tools and Team work. The principal objectives of TQM are:-

(i) Customer Focus that is Customer Delight.

(ii) Continuous enhancement as a culture of the organisation that should be the way of life.

(iii)  Focussed, relentless and continuous cost reduction.

(v)  Focussed, relentless and continuous quality improvement.

(vi) To create an organisation where everyone is working in the direction of making their organisation the best within its business and to capitalize in the sense of achievement and within in a world-class organisation.


Related Discussions:- Explain the term total quality management

Explain the directions given in the your turn scenario, Follow the directio...

Follow the directions given in the "your turn" scenario.

Explain veronique to improve the process, What suggestions would you make t...

What suggestions would you make to Veronique to improve the process?

Explain the constitutional law theory, Here is a situation for Don and Joan...

Here is a situation for Don and Joan who are partners for a vending cart business, which sells hotdogs on the street. Joan and Don received a mailed notice from the City of Richmon

Explain why is external competitiveness so important, External vs. Internal...

External vs. Internal Policies. Distinguish policies on external competitiveness from policies on internal alignment. Why is external competitiveness so important? What factors sha

Transportation, In VAM method when two penalties are same then which one is...

In VAM method when two penalties are same then which one is to be selected

Describe trade-offs between the competitive dimensions, In your organizatio...

In your organization, describe how there are trade-offs between the competitive dimensions. Give examples.

Explain the different delivery styles that speakers , Explain the different...

Explain the different delivery styles that speakers can select for their presentation.

Idle time, how to calculate the idle time

how to calculate the idle time

Soft factors - factors affecting productivity improvement, Soft Factors - F...

Soft Factors - Factors Affecting Productivity Improvement People are the most important factor in any organisation, not only by the way in which they apply themselves to their

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd