Explain the term total quality management, Operation Management

Assignment Help:

Explain the term Total Quality Management (TQM).

Total Quality Management (TQM): It is a system approach to quality in all spheres of the organisation. TQM implies meeting the requirement of internal or external customers consistently by continuous enhancement in the quality of work of all workers. Total in quality management tends for an overall integrated approach to all features of quality, all domains of system with organisation, people, time, resources, hardware/software and even management committees. Total quality management is a management approach of organisation, cantered on quality, based upon participation of all its members and tending at long term success by customer delight and benefits to the members of the organisation and society.  Total quality management sustains on four pillars namely systems; top Management commitment, Statistical Process controls (SPC) Tools and Team work. The principal objectives of TQM are:-

(i) Customer Focus that is Customer Delight.

(ii) Continuous enhancement as a culture of the organisation that should be the way of life.

(iii)  Focussed, relentless and continuous cost reduction.

(v)  Focussed, relentless and continuous quality improvement.

(vi) To create an organisation where everyone is working in the direction of making their organisation the best within its business and to capitalize in the sense of achievement and within in a world-class organisation.


Related Discussions:- Explain the term total quality management

What are the benefits of an erp system, 1. Does the JIT philosophy incorpor...

1. Does the JIT philosophy incorporate the calculation of EOQ?  2. What is the difference between MRP and ERP?  3. Why would a company implement an MRP system?  4. What ar

Explain at what rate have sales been growing, Shalit Corporation's 2008 sal...

Shalit Corporation's 2008 sales were $7 million. Its 2003 sales were $3.5 million. At what rate have sales been growing? Round your answer to the nearest hundredth.

Explain objectives along with your reasoning for creating, Imagine you are ...

Imagine you are the product manager for a new electric car similar to the Chevrolet Volt. Using all your knowledge of the new product life cycle, speculate on the stages of the lif

Explain benefit-cost and cost-effectiveness, "A Closer Look" Please respond...

"A Closer Look" Please respond to the following: •Compare and contrast benefit-cost, cost-effectiveness, and cost-utility analysis and determine which is the most useful to assess

Explain production standards place managements, State how production standa...

State how production standards place managements and unions at odds against each other. Why do some unions prefer the right to strike in this matter while others prefer arbitration

Explain how important is to find ways to compensate, As a new entry-level m...

As a new entry-level manager, how important is to find ways to compensate for your relative lack of expertise when trying to determine which alternative before you is most likely t

Explain three major important roles of entrepreneurship, Describe three maj...

Describe three major important roles of entrepreneurship in the American economy.

Explain importance of quality increased or decreases, As lean production me...

As lean production methods reduce changeover and setup times and thus enable smaller economic lot sizes and less work-in-process inventory, is the importance of quality increased o

What are the utilization or efficiency of the repair shop, A fleet repair f...

A fleet repair facility has the capacity to repair 900 trucks per month. However, due to scheduled maintenance of their equipment, management feels that they can repair no more tha

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd