Explain the term total quality management, Operation Management

Assignment Help:

Explain the term Total Quality Management (TQM).

Total Quality Management (TQM): It is a system approach to quality in all spheres of the organisation. TQM implies meeting the requirement of internal or external customers consistently by continuous enhancement in the quality of work of all workers. Total in quality management tends for an overall integrated approach to all features of quality, all domains of system with organisation, people, time, resources, hardware/software and even management committees. Total quality management is a management approach of organisation, cantered on quality, based upon participation of all its members and tending at long term success by customer delight and benefits to the members of the organisation and society.  Total quality management sustains on four pillars namely systems; top Management commitment, Statistical Process controls (SPC) Tools and Team work. The principal objectives of TQM are:-

(i) Customer Focus that is Customer Delight.

(ii) Continuous enhancement as a culture of the organisation that should be the way of life.

(iii)  Focussed, relentless and continuous cost reduction.

(v)  Focussed, relentless and continuous quality improvement.

(vi) To create an organisation where everyone is working in the direction of making their organisation the best within its business and to capitalize in the sense of achievement and within in a world-class organisation.


Related Discussions:- Explain the term total quality management

What are disadvantages of delegated sourcing strategies, What are the disad...

What are the disadvantages of using delegated sourcing strategies? Disadvantages of using delegated sourcing: a. Can be a complicated relationship to manage an outsourcer

Explain cross-cultural repatriation, Preparing employees to work across nat...

Preparing employees to work across national and cultural boundaries is known as: Answer (1) cross-cultural repatriation. (2) Cross-cultural preparation. (3) Culture shock. (4) Reve

Explain homogenous group, In a diverse team, a "fault-line" refers to: a. C...

In a diverse team, a "fault-line" refers to: a. Cases in which a team tends to find fault or blame in the other team members rather than their own behaviour b. Cases in which group

Define quality and definition of quality, 1) Definition of Quality Part 1: ...

1) Definition of Quality Part 1: How do you define Quality? Provide a definition of quality, support your definition, and define the stakeholders who are affected by your quality d

Foreign direct investment in their countries, Describe some ways in which e...

Describe some ways in which emerging economies have benefited as a result of foreign direct investment in their countries by multinational enterprises. Multinational enterprise

Explain opportunities that have inspired change in business, Generate and d...

Generate and discuss examples of problems and opportunities that have inspired change in business today

Transaction Processing Systems, Discuss the organization structure and oper...

Discuss the organization structure and operation of a university. identify the different types of Transaction Processing System that can be defined for the university specify the d

Explain single pay off, in a -------------------employees are reward by giv...

in a -------------------employees are reward by given company stock or by being allow to purchase it at a price below market value/1.gain sharing plan/2.individual payoff/3.esop/4.

Focused improvement programmes - improving productivity, Focused Improvemen...

Focused Improvement Programmes - Improving Productivity Allan Lawlor (1985), Director of Action Learning Associates (ALA) suggests - based on his experiences in industry and

Process Technology, what are the types of process technologies that can be ...

what are the types of process technologies that can be applied to the problems experienced in registration centers at school and how can they be integrated ?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd