Explain the term total quality management, Operation Management

Assignment Help:

Explain the term Total Quality Management (TQM).

Total Quality Management (TQM): It is a system approach to quality in all spheres of the organisation. TQM implies meeting the requirement of internal or external customers consistently by continuous enhancement in the quality of work of all workers. Total in quality management tends for an overall integrated approach to all features of quality, all domains of system with organisation, people, time, resources, hardware/software and even management committees. Total quality management is a management approach of organisation, cantered on quality, based upon participation of all its members and tending at long term success by customer delight and benefits to the members of the organisation and society.  Total quality management sustains on four pillars namely systems; top Management commitment, Statistical Process controls (SPC) Tools and Team work. The principal objectives of TQM are:-

(i) Customer Focus that is Customer Delight.

(ii) Continuous enhancement as a culture of the organisation that should be the way of life.

(iii)  Focussed, relentless and continuous cost reduction.

(v)  Focussed, relentless and continuous quality improvement.

(vi) To create an organisation where everyone is working in the direction of making their organisation the best within its business and to capitalize in the sense of achievement and within in a world-class organisation.


Related Discussions:- Explain the term total quality management

List countries that lead in export and import of merchandise, The WTO's Int...

The WTO's International Trade Statistics is an annual report that provides comprehensive, comparable, and updated statistics on trade in merchandise and commercial services. This r

Explain evaluation or rewards systems a source of conflict, How are differe...

How are different evaluation or rewards systems a source of conflict?

Communication - customer satisfaction and service quality, Communication - ...

Communication - Customer Satisfaction and Service Quality Involves keeping customers informed in language they can understand and listening to them. It may mean the company ha

Explain google''s customer value proposition, Describe Google's customer va...

Describe Google's customer value proposition and profit formula linked to its business model. What strategies has Google relied upon to build competitive advantage in the industry?

Define what is the utilization rate of this service system, "Fast Eddie" Fl...

"Fast Eddie" Flournoy manages the service equipment division of Delta Airline's Atlanta terminal. He keeps a service crew on call to repair tow tractors that break down. Tractors b

Explain steps in the supply process, Examine the steps of the supply proces...

Examine the steps of the supply process in Chapter 4 of the text and identify a project where improvements could be made in one or more of the steps. Would the project have been mo

Explain when the doctor dictates a decimal such as point1, What do you do w...

What do you do when the doctor dictates a decimal such as "point 1"?

Explain what is the time between orders, Hottenstein, Griffith, and Hult, a...

Hottenstein, Griffith, and Hult, attorneys at law, do a great deal of printing. The firm uses a single type of printer with annual demand for print cartridges of 480 per year. The

Explain work-in-process and raw materials are needed, The Bawl Corporation ...

The Bawl Corporation supplies alloy ball bearings to auto manufacturers in Detroit. Because of its specialized manufacturing process, considerable work-in-process and raw materials

Explain the benefits incubators bring to the small business, 1) Why is succ...

1) Why is succession planning important? How do large businesses do it and how to small business handle it? 2) Discuss the benefits incubators bring to the small business commun

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd