Explain the term total quality management, Operation Management

Assignment Help:

Explain the term Total Quality Management (TQM).

Total Quality Management (TQM): It is a system approach to quality in all spheres of the organisation. TQM implies meeting the requirement of internal or external customers consistently by continuous enhancement in the quality of work of all workers. Total in quality management tends for an overall integrated approach to all features of quality, all domains of system with organisation, people, time, resources, hardware/software and even management committees. Total quality management is a management approach of organisation, cantered on quality, based upon participation of all its members and tending at long term success by customer delight and benefits to the members of the organisation and society.  Total quality management sustains on four pillars namely systems; top Management commitment, Statistical Process controls (SPC) Tools and Team work. The principal objectives of TQM are:-

(i) Customer Focus that is Customer Delight.

(ii) Continuous enhancement as a culture of the organisation that should be the way of life.

(iii)  Focussed, relentless and continuous cost reduction.

(v)  Focussed, relentless and continuous quality improvement.

(vi) To create an organisation where everyone is working in the direction of making their organisation the best within its business and to capitalize in the sense of achievement and within in a world-class organisation.


Related Discussions:- Explain the term total quality management

Explain computer and software result in increased profits, The chief inform...

The chief information officer recommends that a new computer and software be purchased and installed at a cost of $100,000. This investment will decrease manpower costs by $4 per c

Exam of Operation Management, I will have an exam which has 100 Questions. ...

I will have an exam which has 100 Questions. I will have just 24 hours to complete it. My question about that is if you can answer them within this time and handle the answers to m

Productivity measurement in organisations, Productivity Measurement In...

Productivity Measurement In Productivity measurement, we identify the factors affecting productivity and divide them into two major categories: external and internal. We ident

Explain reasonable accommodation to his religious beliefs, Ras is a member ...

Ras is a member of the Rake Religion whose practice forbids using yard rakes for any other reason than worship. Three times a week, Ras attends religious services where a silver ra

Explain why do firms engage in fdi, Why do firms engage in FDI when alterna...

Why do firms engage in FDI when alternatives such as exporting and licensing are available? How do location-specific advantages influence organisational decisions on FDI?

Explain what design capacity would be needed, In a job shop, effective capa...

In a job shop, effective capacity is only 50% of design capacity, and actual output is 80% of effective output. What design capacity would be needed to achieve an actual output of

What is process of implementing a new strategy, In most cases, organization...

In most cases, organizations adjusted their structures as part of the process of implementing a new strategy. Why might this practice not be advisable?

Industrial society - operations function, Industrial Society - Operations F...

Industrial Society - Operations Function In the industrial society, estimated during the period of growth of industrialisation roughly 1820-1920, machines and the production o

Explain wrong dimensions and unevenstitches, Jim's Outfitters, Inc., makes ...

Jim's Outfitters, Inc., makes custom fancy shirts for cowboys. The shirts could be flawed in various ways, including flaws in the weave or color of the fabric, loose buttons or dec

Describe perfecting project management, Read the required article "Perfecti...

Read the required article "Perfecting Project Management" by Drew Robb. List three ways a project manager could use the data described in the article to keep the project on track a

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd