Explain the term total quality management, Operation Management

Assignment Help:

Explain the term Total Quality Management (TQM).

Total Quality Management (TQM): It is a system approach to quality in all spheres of the organisation. TQM implies meeting the requirement of internal or external customers consistently by continuous enhancement in the quality of work of all workers. Total in quality management tends for an overall integrated approach to all features of quality, all domains of system with organisation, people, time, resources, hardware/software and even management committees. Total quality management is a management approach of organisation, cantered on quality, based upon participation of all its members and tending at long term success by customer delight and benefits to the members of the organisation and society.  Total quality management sustains on four pillars namely systems; top Management commitment, Statistical Process controls (SPC) Tools and Team work. The principal objectives of TQM are:-

(i) Customer Focus that is Customer Delight.

(ii) Continuous enhancement as a culture of the organisation that should be the way of life.

(iii)  Focussed, relentless and continuous cost reduction.

(v)  Focussed, relentless and continuous quality improvement.

(vi) To create an organisation where everyone is working in the direction of making their organisation the best within its business and to capitalize in the sense of achievement and within in a world-class organisation.


Related Discussions:- Explain the term total quality management

Explain manufacturers consider themselves service providers, In what way ca...

In what way can contract manufacturers consider themselves service providers? Hasn't Nike been doing this for years? What's the difference?

How to evaluate targets for acquistion, What do you think are the criteria ...

What do you think are the criteria a firm should use to evaluate targets for acquistion and how should a company plan and undertake its merger acquistion strategic initiatives?

Explain what is its current yield, Consider a $1,000 par value, 7% annual c...

Consider a $1,000 par value, 7% annual coupon bond. The bond matures in 9 years. Assuming the bonds required return is 10%, what is its current yield? (Semi-annually compounding)

Explain create a rfp for a bpo in a factious organization, Create a RFP for...

Create a RFP for a BPO in a factious organization and explain why you would use different parts. Defend you choices to the executive team tasked with the outsourcing project.

Process of reengineering according to hammer and champy, Explain the proces...

Explain the process of reengineering according to Hammer and Champy. Hammer and Champy (1993) explained the process of reengineering as "the basic rethinking and radical redesi

Explain hertzberg''s dual factor theory of motivation, According to Hertzbe...

According to Hertzberg's dual factor theory of motivation, one set of factors is known as Hygiene factors.

Explain important skills required to increase productivity, Important skill...

Important skills required to increase productivity, how a person will manage this in time. Please response fast. Tomorrow is my interview

Emba, How many stamping machines are required?

How many stamping machines are required?

Calculate the percent change in the labor ratios, A department employs 3 ty...

A department employs 3 types of workers: laborers earning $5 per hour, machine operators earning $9 per hour and maintenance workers earning $16 per hour. For a certain job over 2

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd