Explain the term total quality management, Operation Management

Assignment Help:

Explain the term Total Quality Management (TQM).

Total Quality Management (TQM): It is a system approach to quality in all spheres of the organisation. TQM implies meeting the requirement of internal or external customers consistently by continuous enhancement in the quality of work of all workers. Total in quality management tends for an overall integrated approach to all features of quality, all domains of system with organisation, people, time, resources, hardware/software and even management committees. Total quality management is a management approach of organisation, cantered on quality, based upon participation of all its members and tending at long term success by customer delight and benefits to the members of the organisation and society.  Total quality management sustains on four pillars namely systems; top Management commitment, Statistical Process controls (SPC) Tools and Team work. The principal objectives of TQM are:-

(i) Customer Focus that is Customer Delight.

(ii) Continuous enhancement as a culture of the organisation that should be the way of life.

(iii)  Focussed, relentless and continuous cost reduction.

(v)  Focussed, relentless and continuous quality improvement.

(vi) To create an organisation where everyone is working in the direction of making their organisation the best within its business and to capitalize in the sense of achievement and within in a world-class organisation.


Related Discussions:- Explain the term total quality management

Explain coordinated system, You have been named human resource manager for ...

You have been named human resource manager for a company that has 180 employees and no formal base pay system. What steps will you take to developed such a coordinated system?

Important of production planning, Important of Production Planning The i...

Important of Production Planning The importance of production planning maybe judged form the following facts. 1. Production Planning Sets Objectives: Production planning se

What are the elements of supply chain management, Q. What are the elements ...

Q. What are the elements of supply chain management? The three elements of supply chain management: • Responsiveness as an example how flexibly and rapidly supply can meet d

Define what are the possible core competencies of wild west, WIld West, Inc...

WIld West, Inc., is a regional telephone company that inherited nearly 100000 employees and 50000 retirees from AT&T. Wild West has a new mission: to diversify. It calls for a 10 y

Explain drum-buffer-rope, According to Elyahu Goldratt, the TOC system uses...

According to Elyahu Goldratt, the TOC system uses a scheduling approach called _____. drum-buffer-rope drum-buffer-string drum-rope-buffer drum-buffer-line

Difference between business and operations strategy, What is the difference...

What is the difference between business and operations strategy?  Answer: There is a hierarchy of strategic decision making, each focused on a different time horizon and at vary

Explain quality characteristic under study takes, Suppose that the specific...

Suppose that the specifications for a part (in inches) are 6.00 ± 0.15, and that the taguchi loss function is estimated to be l(x) = 6,500(x-t)(squared). Determine the estimated lo

Explain estimating the mean height of a sample of seedlings, A biologist re...

A biologist reports a confidence interval of (2.0,2.4) when estimating the mean height (in centimetres) of a sample of seedlings. What is the estimated margin of error and the samp

Monthly forecast for landing gear assemblies, 1) Rocco wants to prepare the...

1) Rocco wants to prepare the sales forecast for the next 24 months today. His company produces heavy-duty on/off timers used by large Christmas light displays and above ground swi

Explain partitioning a population into hierarchical group, Partitioning a p...

Partitioning a population into hierarchical groups or levels and selecting a sample from each group or level is known as which of the following? Simple random sampling Stra

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd