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QUESTION 1
(a) Deming stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points.
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles.
You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Identify and explain engineering business functions. Draw out an organisation chart for an organisation of your choice and explain the roles and functions of an engineering bus
what are the other management principles
service marketing in information technology?
A company is considering whether to purchase a piece of land that has come up for sale at a cost of $10 million. Two suggestions have been made for the use of the land. One is to
QUESTION 1 Discuss how to analyse problems and their causes with respect to common problem solving pitfalls QUESTION 2 In planning and managing projects, project manage
Question 1: a) Discuss critically on : i) barriers to communication within an organisation. ii) ways to overcome these barriers. (b) State i) the principles and
a. To minimize the possibility of unanticipated production interruptions by locating or uncovering any condition which may lead to it? b. To make plant equipment and m
QUESTION While managing public or private institutions, managers have to deal with various resources (a) Identify and briefly describe these resources (b) Using a concret
Describe three specific situations at the workplace where positive non verbal communication could be used effectively to enhance verbal communication.
QUESTION 1 a) Differentiate clearly the concepts "Organizational Climate" and "Organizational Culture". b) Organizations make use of two different approaches for managing or
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