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QUESTION 1
(a) Deming stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points.
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles.
You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
What do you mean by Performance Appraisal? Performance Appraisal: This appraisal is an impartial and systematic assessment of an employee’s performance onto the job, alon
QUESTION 1 Explain what you understand by the term "Feedback" and how this can help in improving communication in our work place environment. QUESTION 2 Who are organisati
OB case study
Write individual reflections after observing three hours of instruction and analyzing three instructional tools (assessments or project assignments). Requirements: For ea
QUESTION 1 Although knowledge of the communication process and skills in implementing it are basic to effective communication they will not guarantee success. The sender must a
b) An knowledge and awareness of multiculturalism may foster improved communication because: Employees can communicate better with one another in order to achieve organisati
Stock out cost means the cost associated with not serving the customers. Stock outs imply shortages. If the stock out is internal ( that is in the production system) it woul
Illustrates the procedure of job evaluation? Procedure of Job Evaluation: The process for job evaluation is as specified below: a. Know the jobs to calculate. b. Sel
QUESTION 1 Communication constitutes the exchange of information and the transmission of meaning. As such it is the lifeblood of an organisation." Discuss. QUESTION 2 D
A firm must balance the factors used to determine the pay ranges of their employees balancing the job demands with sufficient pay levels to encourage employees to undertake the new
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