Explain the microsoft dynamics crm case resolution process, Marketing Management

Assignment Help:

Question 1:

(a) Microsoft Dynamics CRM system can be used to meet the needs of Customer Support and Product Support department. Explain the main modules in the Service section of the CRM.

(b) Explain the Microsoft Dynamics CRM case resolution process.

(c) List down the features available in the Appointment-based Service Scheduling of the CRM

Question 2:

(a) Customer Relationship Management is a strategy used by many organisations nowadays. Discuss the main goals for adopting this strategy by organizations.

(b) To achieve CRM strategy goals, Information Technologies are used to better analyze information about customers and prospects.

Illustrate the critical information that can be derived from a CRM system.


Related Discussions:- Explain the microsoft dynamics crm case resolution process

Explain marginal approach to ad-budget, Marginal Approach to Ad-budget: - ...

Marginal Approach to Ad-budget: - In this schema advertisement budget is decided on the basis of marginal costs and marginal revenue of advertising. Marginal cost here signifies i

Drip elements of marketing communications, DRIP elements of marketing commu...

DRIP elements of marketing communications DRIP element Examples Differentiate Burger King differentiates itself from market

Effect on children in aspect of advertising, Q. Effect on Children in aspec...

Q. Effect on Children in aspect of advertising? Effect on Children: - When kids plus children watch an advertisement they are unable to assess the advantages and disadvantage

What is meant by power in organisations, Question 1 (i) What is meant ...

Question 1 (i) What is meant by ‘power' in organisations? (ii) Examine the main sources of power in organisations. (iii) In what ways might organizational sub-units ge

Calculate total cash interest payment, Jump Up Corporation issued five-year...

Jump Up Corporation issued five-year, 5% bonds with a face value of $800,000 on January 1, 2011.  Interest is paid annually on December 31.  The market rate of interest on this dat

Explain diffrent types of advertisement copy, Q. Explain diffrent types of ...

Q. Explain diffrent types of advertisement copy? Types of advertisement copy: - Advertisement Copy perhaps of various types based on Appeal, functions, Purpose and Media of a

Effect of discounting prices, Effect of Discounting Prices Another sign...

Effect of Discounting Prices Another significant function of a marketing manager is to find any discounting of prices of the goods and services of a business. Every business di

How you will you measure the effectiveness of the ads, Q. How you will you ...

Q. How you will you measure the effectiveness of the ads? Advertising is a non personal structure of mass communication whose objective is to attract attention to provide infor

Explain about product line pricing of product development, Explain about th...

Explain about the Product Line Pricing of Product Development. Product Line Pricing strategy of product development bring concerning an inter dependency among products, that is

Test marketing, various approaches that are followed by FMCG companies test...

various approaches that are followed by FMCG companies test marketing in marketing management

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd