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Question 1:
(a) Microsoft Dynamics CRM system can be used to meet the needs of Customer Support and Product Support department. Explain the main modules in the Service section of the CRM.
(b) Explain the Microsoft Dynamics CRM case resolution process.
(c) List down the features available in the Appointment-based Service Scheduling of the CRM
Question 2:
(a) Customer Relationship Management is a strategy used by many organisations nowadays. Discuss the main goals for adopting this strategy by organizations.
(b) To achieve CRM strategy goals, Information Technologies are used to better analyze information about customers and prospects.
Illustrate the critical information that can be derived from a CRM system.
Explain about the Promotion Strategies. Promotion Strategies: The promotion strategies of a global marketing organization comprise advertising, promotion, sales, publicit
How are Indian customers visiting Shoppers’ stop any different from customers of developed western countries?
what are significant factors that have led to the success of shoppers'''' sto
1.Value delivery process and value chain 2.A holistic marketing framework 3.Business unit strategic planning 4.Internal records 5.Demographic environment
Explain about the information search in decision making process. Information Search : Information searching can be within both ways Formal as well as Informal. In formal m
Question 1: Market segmentation is the process of identifying groups of customers that tend to share similar patterns of behaviour. Using examples, for organisations of your
As an interviewer, i need a list of at least 10 appropriate questions to discuss ask this person.
2(x + 4) = 30
Questions Explain how an overseas nation's level of economic infrastructure can influence an international marketer's decision as to the viability of marketing to that count
WHAT ARE THE PRODUCT MIX OF LG COMPANY IN REFRIGIRATOR
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