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Question 1:
(a) Microsoft Dynamics CRM system can be used to meet the needs of Customer Support and Product Support department. Explain the main modules in the Service section of the CRM.
(b) Explain the Microsoft Dynamics CRM case resolution process.
(c) List down the features available in the Appointment-based Service Scheduling of the CRM
Question 2:
(a) Customer Relationship Management is a strategy used by many organisations nowadays. Discuss the main goals for adopting this strategy by organizations.
(b) To achieve CRM strategy goals, Information Technologies are used to better analyze information about customers and prospects.
Illustrate the critical information that can be derived from a CRM system.
Question : a) Discuss the importance of public Relations (PR) as an organizational function. a) Elaborate briefly the techniques and tools that can be employed by mana
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Problem (a) Why it is difficult to perform IP trace-back. (b) (i) Explain the packet marking approach to IP trace-back. (ii) What is the basic problem with this approach
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considering the concept of product life cycle, where would you put video games in their life cycle
depict the concept of line stretching and the three uses for it?
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