Question 1:

(a) Explain the importance of good communication in your organisation or in any organisation of your choice.

(b) Describe the major barriers to good communication.

(c) Show the factors influencing the choice of medium of communications.

Question 2:

(a) (i) Explain the term and purpose of a learning organization.

(ii) Explain four characteristics of a learning organization

(b) (i) Describe Blake and Mouton's Managerial Grid.

(ii) Identify and explain by means of a diagram the four extreme scores highlighted by Blake and Mouton.

(iii) Evaluate the usefulness of the Managerial Grid to your organization or any other organization of your choice.