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QUESTION 1
(a) Explain the importance of communication at work
(b) Identify some major barriers to communication at work
QUESTION 2
Explain how information technology has revolutionised business communication over the last five decades
QUESTION 3
(a) Actions speak louder than words. Do you agree? Why?
(b) Give 10 examples of the various categories of non-verbal communication that may identified in an organisation (10 marks)
(c) How does non verbal communication contribute to business success?
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