Explain the formulation of a customer service strategy, Supply Chain Management

Assignment Help:

Q. Explain the formulation of a customer service strategy?

i. Customer service segmentation:

It involves identification of the different segments of the organization's customer base

ii. Cost -to-serve analysis:

Organizations need to analyze their current customer service delivery cost structure.

iii. Revenue management:

It involves determining the market share and the price premium impact of the behavioral responses of the customer segments for the different service levels.


Related Discussions:- Explain the formulation of a customer service strategy

Explain the sugar supply chain, Explain the sugar supply chain. Sugar I...

Explain the sugar supply chain. Sugar Industry in India - brief outline , Types of sugar - Granulated sugar, Regular sugar, Fruit sugar, Superfine and bar sugar, Coarse sugar ;

Calibrations logs, C alibrations logs Calibration ensures the safety a...

C alibrations logs Calibration ensures the safety and reliability of instruments which you use to get the exact test results.  It is a form of quality assurance. To make sure

What is supply chain management, What is Supply Chain Management? Analyse t...

What is Supply Chain Management? Analyse the key issues of Supply Chain Management Supply Chain Management - meaning - Key issues in supply chain management a. Configuratio

Question, How can offshoring and outsourcing enable a firm to become more r...

How can offshoring and outsourcing enable a firm to become more resilient? How does the firm define resilience and agile strategies? Provide three examples of firms that have devel

Definition of an identification problem, Identification problems 1.  W...

Identification problems 1.  What is the definition of an identification problem (in the context we have discussed in EC337)?   2.  Two general empirical patterns are that (1)

E-supply chain, identify the supply chain and the partners involved

identify the supply chain and the partners involved

Mc donalds operations, i am a management trainee and currently i am working...

i am a management trainee and currently i am working with a supply chain company which deals with supply of raw materials all over India to Mc Donalds. I am tryin to implement a be

Business law:, What are 10 demerit of delagated legislature

What are 10 demerit of delagated legislature

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd