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Q. Explain the formulation of a customer service strategy?
i. Customer service segmentation:
It involves identification of the different segments of the organization's customer base
ii. Cost -to-serve analysis:
Organizations need to analyze their current customer service delivery cost structure.
iii. Revenue management:
It involves determining the market share and the price premium impact of the behavioral responses of the customer segments for the different service levels.
Explain the risks and advantages of Global Supply Chain Risks - 1. Supply side risks 2. Risks in international logistics 3. Demand side risks 4. Government regulations -
explain the concept of benchmarking
elements of supply chain management
A company has three factories A, B and C which supply units to warehouses X, Y and Z every month. The capacities of the factories are 60, 70 and 80 units at A, B and C
What are the benefits of outsourcing Logistical Activities? a. Focus on core competencies b. Operational flexibility c. Geographical Coverage: d. Use of best methods and experi
What is Decision Support System? Explain its structure and its functions. Decision Support System - meaning - Functions of DSS - Components or Structure of DSS - 1. Mode
What are the factors influencing contracting strategies? A Internal forces, external forces, project characteristics
topics of studies
Mining and Industrial Tyre Supply Inc (MITSI) distributes and sells tyres. While most of MITSI's sales come from earthmover and industrial tyres, they also stock and sell a very mi
why are services are typically more difficult to standardize,automate and make efficient?
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