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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
Development of Resource Sharing Networks in India In the foregoing sections of this Unit, we have discussed major factors associated with networking. We attempted to understa
Referral Services Referral services are to be distinguished from reference service, discussed earlier. Referral services do not provide the user with the documents or informa
Question 1: (a) Define the term "value". (b) Distinguish between functional value and emotional value. Illustrate by using relevant examples. (c) How can functional an
Current Awareness Service (CAS) For any active researcher it is absolutely essential that he keeps himself up-to-date in the field of his work. In addition, he is also requir
Information Services: In that part we shall discuss eight types of information services: Current Awareness Service (CAS) Selective Dissemination of information (SDI)
Administration of Questionnaire: Questionnaire and interview schedule require different skills and different considerations for their administration. In the following
Presentation of Results: Proper presentation of search results requires as much skill and care as in defining the subject and parameters of search. Reading lists need only be
QUESTION 1 Explain the meaning of organizational and cultural diversity Why is it important for us to be sensitive to and aware of cultural diversity within your workplace?
Need for Several Entries A library catalogue can just meet any one type of user's approach like author approach, title approach, etc. We can also prepare catalogues, which ca
Steps in production process A project whether it is the development of Fast Moving Consumer Goods (FMCG) product, a Parma product or any other product, generally follows the s
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