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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
QUESTION 1 A core concept in implementing TQM is Deming's 14 points, a set of management practices to help companies increase their quality and productivity. List 7 points and
QUESTION (A) Define personality (B) Explain, with example, the structure of personality according to the psychoanalytic theory (C) Defense mechanisms are unconscious stra
QUESTION 1 The value chain is an important tool in strategic management. For instance, it can be used by a firm to improve its cost competitiveness. Discuss the options availab
Question 1: "One of the main challenges of hotel management today is the rapid changes in customer requirements, trends and tastes, resulting in the necessity for frequent exte
ISO 9000 Quality System Standards ISO is the universal hallmark of quality which consists of a family of standards for quality management systems such as ISO 9000.
DOCUMENT DELIVERY SERVICE .WORLD SCENARIO: Earlier libraries and information centres had no capability to deliver the documents other than to buy them from the publishers, dis
Question: (a) Conflicts, as an aspect of managing change, is inevitable in organisations. Show the main sources of conflict in the workplace and elaborate on three of them?
Government Relations This is a sub function of corporate communication more frequently called public affairs. Depending on your organizations, the importance of government re
Materials Handling Devices Materials handing devices are of three types: a. Lifting and lowering devices ( vertical movement) b. Transporting devices( horizontal move
Question 1: You are employed as a consultant to undertake a reform programme in a particular public sector environment. Provide a detailed checklist for a sustainable reform p
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