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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
Prussian Instructions: The Prussian instructions. Rules for the alphabetical catalogues of the Prussian libraries l translated from the 2nd edition, authorized, 1908; with an
QUESTION 1 For the successful implementation of Total Quality Management (TQM) in any business setting, the latter must concentrate on the components, elements and principles o
The world economy has become more global as nation states have become more tightly integrated. The potential business opportunities have increased commensurately.
Staff Activity Area of library building -library management Main activities carried out by the professional staff of the library are: Acquisition, Technical Processing (catalo
The Ledger System: In this system, the record is kept in the form of a bound register wherein each page is allotted to a periodical. On top of the page usually, details like
Finishing: Finishing is the final process of making the binding more artistic and attractive. This includes: preparation of the leather covering imaginative design f
CLASSIFIED CATALOGUE: A classified catalogue is a form of subject catalogue, in which the entries are arranged by the class number which representing the subject of document,
Question 1: (a) Discuss the use of the following fuels in the Mauritian context. Comment specifically on their impact on the economy and on the environment. i. Coal ii.
QUESTION a) Mintzberg argues that the word "strategy" has been used implicitly in different ways and provides five definitions. Elaborate on these definitions of strategy b)
A Public Body has conducted a bidding exercise through the Restricted Bidding Method for the procurement of five PCs, five laser printers, two UPS and one scanner. Bidders were
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