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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
P Chart As against the and R charts which deal with quantitative aspects, these charts deal with the attributes which are qualitative factors possessed by the data. An ex
Question 1 Well thought sponsorship will be a powerful positioning device in the hands of Public Relations Practitioners. Discuss. Question 2 "It is more difficult to f
Definition of Quality Quality can be simply defined as the measure of excellence. When a product is manufactured, the customer always looks for its quality, features
Management by Objectives (MBO) Management technique is based on target-setting theory in which employees are given specific measurable goal to achieve. MBO has been shown to
Conservation: The second aspect of maintenance work is book conservation. Only books in good physical condition should be allowed to stay on shelves. Constant shelf checking
Alphabetical index: The alphabetical index to a classified catalogue; consisting of author, title (wherever necessary), subject entries and other entries for collaborators, se
Online Database Services: We shall be referring to online databases. Most of the well-known indexing and abstracting services are now available both in the print form and in t
Case let 1 M/s. ABC Ltd is a medium-sized engineering company producing a large-range of product lines according to customer requirements. It has earned a good reputation as a quic
Observation Checklist/Schedule: This section Refer to the section on observation technique given in subsection which describes the phenomenon that can be observed and types
Question 1 Define the term Quality Question 2 What is the objective of Reliability? Discuss various issues involved in ensuring Reliability Question 3 What are the basic princ
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