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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
Withdrawal - library management: A book may be withdrawn from collection/from the stock register and shelf list if: • it is outdated • worn out beyond repair •
Meaning of Classification: Systematic grouping of entities (both abstract and concrete) to meet one's requirement is known as classification. Classification lies at the root o
Question 1: (a) Using appropriate examples to support your answer, list five types of photography used. (b) Define the term "aperture" (c) Give two uses of an aperture (d
Problem: 1. Describe the various exchange rate systems. 2. Illustrate the BPO approach and its criticism in detail. 3. Describe the International Techniques of Managing Foreig
The Development of the Quality Standards Quality standards evolved with quality management movement which gained importance after the Second World War. The contr
Retrospective Survey: In a retrospective survey, the researchers may also like to investigate possible cause and effect relationships by observing some existing consequences
Architecture of library building in library management Library activity is a specialised activity and it should be designed so as to carry out this activity efficiently in a
Information Transfer Processes: This section is intended to take note of (a) the information transfer process among the users of information on the subject; (b) the informatio
QUESTION 1 The Ministry of Information Technology has recently launched a public debate on how to make Information Technology the Fourth Pillar of the Mauritian economy. Using
Develop negotiating strategy and tactics These are two dimensions of the negotiating process. They are: Strategy: It has a long term focus. It is a predetermined app
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