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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
Question : (a) Examine how a feasibility study can be used by a Hospitality Manager. (b) Briefly describe what aspects should be considered in a feasibility study. (c) Co
Filing Equipment -LIBRARY EQUIPMENT-LIBRARY MANAGEMENT Provision for filing has to be made for many kind of materials, from architectural and technical f very large size to
Choice of an inner form for a library catalogue: As can be seen from the foregoing discussions of the inner forms of a library catalogue, no particular inner form would effect
Conditions for adopting shopping We should adopt shopping when: It is an appropriate method for execution of works of small value in a short period of time. In the case
Develop negotiating strategy and tactics These are two dimensions of the negotiating process. They are: Strategy: It has a long term focus. It is a predetermined app
The majority of the queries/questions that LIS personnel will have to deal with are about subjects. An answer to such a query, in whatever form it may finally be presented to suit
QUESTION 1 SWOT Matrix is one of the principal tools for strategic analysis. Referring to this matrix- (a) Explain what you understand by internal analysis (b) Explain wh
Reasons for a negotiation As we now aware that negotiation is a process, we will now learn the reasons for which the negotiation plays a crucial role. Detailed negotiatio
Public documentation/information centres: Established from public funds, these may not be self- supporting financially. In developing countries, documentation and information
Steps for shopping (works/goods) Now that we are aware of the requirements for shopping, let us understand the steps involved in shopping: 1. Issue requests for quotation
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