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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
Specifications of Library Reinforced Binding: End papers: Endpapers are to be of good tough opaque paper of approved mild colour, with at least one plan white leaf betwee
Aids to Searching Subject searching in OPAC creates certain problems for the users. Several OPACs have been developed to ease vocabulary selection and aid in searching. When
Question 1: (a). Outline the major elements which make up the i) Macro (External) environment. ii) Micro (Internal) environment. (b). Discuss five methods that can be use
The purpose of this assignment is to develop learners' ability to relate the current relevant principles, concepts and theories of compensation management with their professional p
Fission The initial set of primary basic subjects (PBS) included in a scheme for library classification results from a division/fission of the UoS in a manner similar to the div
QUESTION a) What is Strategic Management? b) With the help of a diagram describe the main elements of strategic management process c) Why strategy implementation often is
Literature Search Services: Literature search service is considered as an extension of reference service. An important aspect of literature search service is ascertaining the
Scope of Materials Handling Materials handling is spread over to many different industries and fields of engineering. The followings table gives its broad application.
QUESTION 1 (a) Explain the four characteristics of service and discuss the challenges that these characteristics pose to service products. Use relevant examples for each charac
Psychological and Sociological Measurement: Psychological Measurement mainly makes use of psychological tests and inventories. Psychological test is an instrument desig
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