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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
Question: (a) Managers and other change agents use various means for mobilising power, exerting influence over other people, and getting them to support planned change effort
Question 1: List the several components of a performance management system. Define performance management system Components of performance management system
Question 1 Discuss the role of entrepreneurs in economic development. Why should the government help the entrepreneurs and in what way the Government can help? Question 2
QUESTION 1 A restaurant has experienced a sudden increase in customer complaints and as a consequence the restaurant has been losing customers and orders. The quality manager w
QUESTION (a) (i) Discuss the empirical evidence in relation to weak form market efficiency (ii) Explain fully how you would conduct a test of semi-strong form of the Efficie
Question 1: (i) Why is it necessary for the rooms division staff to communicate effectively within the department, with other departments of the hotel and with the public? Sup
1. Straight Flow Line: The shortest distance between two given points is the straight line. This line provides a guideline for the path to follow. 2. Standardizatio
Literature Searching Service: There are occasions when users want to know "everything that has been published" on a subject. The most important reason is that they want to kno
Question 1 Supposing you are the CEO of MS Bank Corporation. Your bank is facing interest rate risk, which has affected its operation significantly. Deliberate the factors that i
NON-BOOK MATERIALS: The term "non-book materials" (=NBM) includes four categories of information sources drawn from the second edition of the Anglo-American Cataloguing Ru
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