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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
QUESTION 1 (a) Every organisation must focus on quality performance. With the help of a schematic diagram, define the following terms as applied to management performance and i
Conventional Shelving: As you may have observed in most libraries, books are kept on open shelves which are usually arranged in parallel rows with passages from 75 to 80 cm
Q uality control tools Most of the quality control tools are usually available to the project team. The Quality control methods are ways of checking. It may involve the applic
QUESTION 1 Strategy evaluation and control is the process of determining the effectiveness of a given strategy in achieving organisational objectives and taking corrective acti
Force Account You have learnt that direct contracting is used under a limited number or exceptional circumstances without inviting any open bids. Force account is to make
Subject Catalogue : In an alphabetical subject catalogue, entries are made under the name of the specific subjects of documents. Irrespective of their affiliations, specific s
S ocial structures as a management tool An understanding of the type of social structure which can take the responsibility of nurturing the learning, developing the competenci
Inside and Across Boundaries The Communities of Practice might exist within a business unit or stretch across the divisional boundaries and most of them cross the boundaries be
QUESTION 1 Why is it that businesses are increasingly exposed to scrutiny and criticisms? How can they cope with these? QUESTION 2 What are the implications for corpora
Type of Building: The number of floors has direct effect on the which should be used. Single story building the most common type being built today lends themselves to
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