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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
Negotiation Skills Negotiation is an interactive process between two or more parties seeking to find common ground on an issue or issues of mutual interest. Negotiation is als
Understanding body language Body language implies non verbal communication that involves body movements. What we try to deliver through verbal means may not be similar to the
Maturity model in CobiT 5: CobiT 5 maturity model is based on the ISO/IEC 15504. This new model presents some differences (CobiT 5 2012). However, an important similarity betwe
Semi-public documentation/information centres: Established by learned or professional societies, trade associations industrial undertakings, etc., they exist primarily for ser
NEED FOR INFORMATION Everybody needs information for some purpose or the other. When you want to travel, you need information about routes, timings of the transport services,
QUESTION 1 (a) Elucidate the steps involved in the Human Resource Planning Process (b) Give four major reasons explaining the importance of Human Resource Planning in organi
Question : More and more hospitality managers are aiming towards sustainability. (a) As a future trend for management of hospitality organizations discuss what particular
T ools and techniques used for quality assurance All the tools used for quality planning and quality control are used for quality assurance as well. In addition to these tools
Question: (a) What, according to you, are the essential elements of an effective ergonomic program? State the reasons for establishing such a program at a place of work. (b
Question 1 What do you understand by entrepreneurial finance? Explain the role of external investors in a firm Question 2 Elaborate the steps under pro forma analysis. Dis
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