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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
Steps in Developing a Questionnaire or Interview Schedule: a) Preliminary Decisions: Decide on the form that the schedule will take e.g. structured, unstructure
QUESTION A popular restaurant has been losing customers and orders due to various delays and errors. The Restaurant Manager wants to identify problems and causes that might be
Question 1: Clearly explain and illustrate the major characteristics of an industrial accident Question 2: Describe the various ergonomic risk factors that might affect
How Does Internet Work? Let us try to know, some of the technicalities relating to the working of Internet. It may be stated that the procedure of Internet's working is associ
Question 1 What is pressing? Explain the purpose of the pressing Question 2 Write short notes on the CAD/CAM Question 3 Describe the meaning of following terms-
Alphabetical index: The alphabetical index to a classified catalogue; consisting of author, title (wherever necessary), subject entries and other entries for collaborators, se
S pontaneous or intentional Most of the Communities of practice begins without any intervention or the development effort from the organisation. The members spontaneously join
QUESTION a) Define risk as per the Public Private Partnership Guidance Manual b) What are the primary objectives of transferring risks from a contracting authority to a priv
Call Number: The call numbers' for a document consists of three elements, viz.,class number, book number and collection number. The following example will show the presence of
Services and Products of Documentation and Information Centres: All functions of documentation and information centres are performed with the objective of providing informatio
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