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Question A List the different approaches to Quality. Describe Juran's views on Quality
Question D a. Explain the factors determining the customer satisfaction. b. Define Design Quality, Expected Quality and Actual Quality and how they influence the customer satisfaction
Question C Write short notes on: a. Quality Function Deployment (QFD) b. Tolerance design
Question D a. Describe Quality Assurance b. "The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process" Discuss.
Question E a. Explain the main features of Quality Control and Inspection b. Describe the key role of Enterprise Decision Making
Question F Describe the importance of service quality. Describe the measurement of service quality
Question 1 (a) Using examples, describe the process of communication, including the different elements of the communication process. (b) Show the different functions of co
Automated Circulation System Automated Circulation System For several decades now, ingenious librarians and library equipment manufacturers in western countries have designed
CLASSIFICATION TERMINOLOGY: Library classification as an academic discipline is about 125 years old. Its teaching and research has gained momentum comparatively recently. It m
Library service is, in essence, the retrieval and dissemination of embodied knowledge to individual members and groups in a community. Hence, the two essential parameters which aff
Government Relations This is a sub function of corporate communication more frequently called public affairs. Depending on your organizations, the importance of government re
QUESTION 1 1. Discuss the advantages and disadvantages of the preferred teaching method as revealed by the study 2. What are the implications and issues that teachers have t
Arrays and Chains: Isolates are arranged in what are called arrays and chains. ,An array is a sequence of coordinate (equally ranked) classes arranged in some definite order.
QUESTION 1 (a) Write short notes on the following terms and provide examples where appropriate? I. Rural tourism II. Urban Tourism III. Ecotourism IV. Culture touri
Nature of Entries to be Filed We have noted that catalogue entries are either word entries or notational entries. In a dictionary catalogue they are word entries. In a classi
The student selects one of the major theoretical perspectives on change discussed in the course and produces a research paper on the topic. The objective is to take the topic past
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