Explain the elements of a service level agreement, Project Management

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Problem 1:

(a) What do you meant by Life Cycle Costing?

(b) Explain briefly the methodology for Life Cycle Costing.

(c) Why might a procurement officer consider procuring used equipment instead of a new one?

Problem 2:

(a) Explain the elements of a Service Level Agreement.

(b) Describe the processes involved in establishing a Service Level Agreement.

Problem 3:

"Focusing on interests rather than positions is key to conflict resolution in purchasing negotiation." Discuss in relation to principled negotiation strategy and positional bargaining?


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