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Question:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Describe the development process, features involved and importance of standards in the daily life of the members of public and the business community.
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External recruitment has certain merits: The selection of staff can be made from a much greater number of people. It brings individuals into the organization who have d
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Q. If I only have a small project, do I really need to bother with all of that? In any of project of any size all of these ten attributes requires some degree of attention. But
Question 1: (a) Explain briefly the different steps in an Environmental Impact Assessment study. (b) Give the constraints of the process of Environmental Impact Assessment (
#question:QUESTIONNAIRE ON CUSTOMER ATTITUDE TOWARDS TELECOM SERVICES..
Question: (a) What could be the motivations for a large multinational to offshore its application development? (b) What could be the risks of offshoring application develo
How is Inventory procurement costs expenditure connected? Inventory procurement costs that consists of expenditure connected along with as a. Its Receiving quotations b.
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