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Question:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Describe the development process, features involved and importance of standards in the daily life of the members of public and the business community.
QUESTION (a) Accurate estimation is crucial for effective planning and control and is associated with time, information, experience of estimator, techniques used and funding. D
Question: (a) Any project has a beginning and an end; without a formal closure process, project teams can fail to recognize the end and this can drag the project into unnecessa
Explain the relationship between organisational competences and decisions relating to the contracting out of activities. Organisational competences A competence is an mehod
What is the Man-Power Planning? Man-Power Planning: Man-power Planning is the planning completed in relation to the man-power resources or the human assets of enterprise.
What is the principle of parity of authority and responsibility? The principle of parity of authority and responsibility states which in delegating; managers should match the r
Compare and Contrast the KN346 investment and the "plain vanilla" alternative.
What are the purposes of budgets in risk management? The purpose of budgets: P Planning R Resource employment or responsibility accounting I Integration and/o
When you knew about an organisation’s strategy, that could you suggest IS applications which would support this? For illustration, how could a huge supermarket chain utilize inform
Explain how a manufacturer's promotional activity might vary depending upon the sort of distribution channel that operates. Distribution includes getting the right products to
Submit all required artefacts necessary to achieve the ‘Life Cycle Architecture Milestone' (LCAM). The most important artefact of the LCAM is the ‘executable architecture' or ‘proo
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