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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Thus by the term quality control we mean the process of control where the management tries to conform the quality of the product in accordance with the pre determined stand
i. Select a small mapping project applicable to your 'mapping' system that aims to present a theme or specific solution (e.g. tourist map, farm map, habitat map, etc.). ii.
The Integrated Management Project is not intended to be an academic research report and the markers will not normally expect inclusion of a literature review or hypothesis testing.
What are the advantages of top-down centralised approaches? The advantages top-down centralised approaches Project budgets can be imposed by using top-down that is centralis
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SWOT Analysis is constituted with strengths, weaknesses, opportunities and threats. It is the analysis that to identify the internal and external factors relate to the organization
what are applications of PTS
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