Explain the development process, Project Management

Assignment Help:

Question 1:

"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."

With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.

Question 2:

(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.

Explain the different service delivery gaps and how to overcome them.

(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.

Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.


Related Discussions:- Explain the development process

Cause-orientated organisations, Non-political, not-for-profit, cause-orient...

Non-political, not-for-profit, cause-orientated organisations drawn from more than one country are known as  Non-governmental organisations (NGOs).

Merits of external recruitment-human resource management, External recruitm...

External recruitment has certain merits: The selection of staff can be made from a much greater number of people. It brings individuals into the organization who have d

Explain any two benefits of an erp implementation, Question 1 Differentiat...

Question 1 Differentiate between Commercial and Open Source ERPs software packages Question 2 For a successful MRP system three types of information are very essential. Descr

Factors affecting process design - level of product, Factors affecting Proc...

Factors affecting Process Design - Level of Product In today marketing environment mass produced products with high product quality offer a better competitive edge to the manu

What are necessary features of the earned value management, What are the ne...

What are the necessary features of the Earned Value Management? Necessary features of EVM systems: a. A quantified project plan which identifies work or activities to be

What are the risk management strategies, What are the risk management strat...

What are the risk management strategies? Risk management strategies: • Retain the risk (Absorption) as like when the risk is small and won’t influence the project a great de

Feedback mechanism - element of total quality management, The customer fee...

The customer feedback and employee feedback mechanisms are the essential requirements to create customer oriented quality culture. These feedback mechanisms perspectives an ac

Project management, • What do you consider are the leadership skills requir...

• What do you consider are the leadership skills required of a project manager in relation to the processes involved in managing complex projects? • In any project it is important

Shareholder value - measure for project management value, S hareholder val...

S hareholder value Project management initiative brings a renewed interest among the shareholders. The major investors show more interest by becoming active in the organisati

Employee involvement, All the persons working in the organization ( ind...

All the persons working in the organization ( inducing managers and workers ) should be involved in TQM operation if it is to serve its purpose fully. TQM is a strat

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd