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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Project Closure Project closure is the last stage of the Project Life Cycle. The beginning of the Project Closure Phase is analysed by the completion of all project objectives
What are the methods used to performance appraisal of workers? The methods used within performance appraisal of workers are ranking method, Paired Comparison Technique, Forced
Lack of Specialized Supervision There will be greater difficulty in securing specialized supervision. Because line layout consists of several machines requiring a wide range o
Product/Service and Volume Flexibility Ability to respond fast to the customer's needs known as flexibility.Two forms of flexibility are product/ Service and volume flexibilit
how to manage the parts?
Question : (a) What are the factors that have propelled the spread of HRM discourse and practice to developing and less developed countries? (b) Discuss the Morgan's(1986)m
Question: (a) Project Value Management has gained significant acceptance in different fields of business and is regarded as a useful tool for promoting project sustainability
charateristics of a good network
Scenario: You are a member of the Project Review team for CK Software Services. At the next meeting, the team will discuss the scheduling for the new automated teller machine (ATM)
The international organization for standardization (ISO) is the specialized international agency for standardization and at present comprises the national standards bodies
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