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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
The Buddha had said that an individual is free to think and decide on his own and at the same time he is responsible for his own actions. Organisations are about individuals; they
Question : (a) What are the distinguishing characteristics of a project? (b) What are the four types of consequences of risk? (c) Explain what you understand by the term
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Risk Breakdown Structure for a Project Risk Breakdown Structure (RBS) is a hierarchical list of risks, which standardises the department's personnel resources that help in pla
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All the persons working in the organization ( inducing managers and workers ) should be involved in TQM operation if it is to serve its purpose fully. TQM is a strat
Question: a) With the help of a diagram classify the different global project methodologies (ITIL, CoBIT, Prince 2, BS 17799, COSO,....) that you are aware of in terms of deve
Fixed Position Based Layout As the term itself implies, fixed layout involves the movement of men and machines to the product which remains stationary. In this type of layout th
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