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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Task As the project manager you are required to present an initial project report to the project sponsor that shows how you propose to implement this project. As the project manag
Question : (a) Organizations and individuals have studied a number of projects that have both succeeded and failed and some common factors emerge. Can you give some reasons fo
Question: As a newly appointed rector of your school, you have received many complaints from students .It is your aim to " democratise quality ", that is to make quality contro
Question: (a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations
AHOW TO FIND THE VARIANCE OF AN ACTIVITY AND THE THE PROBABILTY THAT A WORK WILL BE FINISHED IN A GIVEN NUMBER OF DAYSsk question #Minimum 100 words accepted#
.due to time constraints and a huge inconvenience moving house etc. although I have understood the whole course and handed in some homework already, would I be able to hand over al
Question: (a) (i) What do you meant by "a change of scope" in a project? (ii) Unplanned changes (for e.g, unplanned expenses) might occur during the implementation phase of
Definition of Quality in Projects The way to achieve project quality is to make a meaningful and effective transfer of proven quality methods to the project management domain.
Question: (a) What are the factors to consider while choosing an appropriate Project Management Structure? (b) What are the major characteristics of a Project? (c) Out
Q. How do I get my project organized? Every project that involves surplus to one person requires a project team to get the work done. With no doubt building a motivated project
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