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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
G raphs The purpose of graphs is to organise, summarise and display data. The different types of graphs are line graphs, bar graphs, and circle graphs. The steps involved in p
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When someone says project management tool, the first thing that comes to mind is Microsoft Project. Microsoft Project is just one of the many tools available to and required by p
Processes and Customer Involvement Many processes are designed keeping in mind that value is provided by involving the customer in the delivery of the final product. The invo
P o w e rful cost reduction The project cost accounting will track the quality-related costs which can be an important management tool. For example, suppose there are some
ten characteristics of organizational culture
Describe the incremental approach to orderly acceptance testing. Acceptance test: The users are invited to perform an acceptance test to check which what they have asked
Use the WBS you developed in Question to create a project plan with a Gantt chart in Microsoft Project for the project. Clearly identify the milestones for this project. Estimate t
Ideally, the need for an IS project would be given in some detail before planning begins. When the requirement is not detailed adequate, what steps can the project manager take to
why is project cost considered the most important factor in project management?
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