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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Question 1: (a) There are clear messages given to managers as far as how should rewards be. Elaborate on these messages. (b) Illustrating your answer with relevant examples,
What does have in the project management software? Project management software: Project management software onto the market today comprises Lotus Notes / Domino or Micros
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What is operational and behavioural symptoms
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Quantity to be manufactured When only few parts are to be manufactured we cannot use the processes involving more setups, costly tools and special purpose machines. The use
What is organisation structure in frame work of authority and responsibility? Organisation Structure: This structure is the systematic arrangement of the people working f
1. Briefly trace the development and growth of Walmart from 1969 to the present through the application of corporate strategies - what types of strategies have these been? 2. Th
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