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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
What is the primary objective of controlling? The main objective of controlling is to bring the actual operational performance of enterprise onto the accurate track according t
Question: (a) Past projects have shown that cost escalation is a common phenomenon with respect to the amount by which actual costs increases overrun the initial estimated cos
can ,ake assessment for me . for this moudel
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Communication Strategy: Communication strategy, beginners as a concept in the 1980s by communication expert Mary Munter, provides as the basis for all management communic
Question 1: (a) ‘One of the most powerful concept as advocated by Total Quality Management is that of the internal customer and supplier.' With reference to examples you ar
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