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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
woody Develop a list of "Key Success Indicators" that could and should have been measured on completion. Rank them in order of priority for this project.
All the persons working in the organization ( inducing managers and workers ) should be involved in TQM operation if it is to serve its purpose fully. TQM is a strat
Question 1 Briefly explain various activities involved in project management Question 2 What is COCOMO? Write necessary steps for cost estimation Question 3 What is proj
What is Project Portfolio Matrix? Choose three Projects A, Project B, Project C from any organization or where you are currently working as a Functional Manager. 1) Develop Project
Submit all required artefacts necessary to achieve the ‘Life Cycle Objectives Milestone' (LCOM). These are: A Vision document setting out the business objective and business cas
Question : (a) Project communication plan involves the generation and distribution of project documentation among stakeholders and is considered as the driver of the project co
Q. What if I need more time in my project? A competent as well as professional project manager is always up front with the sponsor or senior management. The meeting perhaps unc
Kilbridge and Wester Method of line Balancing Kilbridge and Wester propose this method. Here numbers are assigned to each operations describing how many predecessors it has.
Advantages of FMS Flexible manufacturing systems are regarded as one of the most efficient methods to employ in reducing or eliminating problems in manufacturing industrie
#question your team has been retained to help the company launch it''s products into the global marketplaace. each team is assigned to investigate one country market. The primary o
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