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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
P o w e rful cost reduction The project cost accounting will track the quality-related costs which can be an important management tool. For example, suppose there are some
QUESTION 1 One way to classify team cultures is broadly to classify them as being closed cultures, partly-open cultures and fully open cultures. Explain the features of the t
Non-political, not-for-profit, cause-orientated organisations drawn from more than one country are known as Non-governmental organisations (NGOs).
The customer feedback and employee feedback mechanisms are the essential requirements to create customer oriented quality culture. These feedback mechanisms perspectives an ac
Notice how you would organise your project team for RAD-type project. What leadership practices would this need by the project leader and what would the team members have to perfor
We are two partners, starting a new business "Events Management" and we have to prepare the business plan with 7P''s, how could you help us?
operating costs with quarterly breakup
Question: (a) Past projects have shown that cost escalation is a common phenomenon with respect to the amount by which actual costs increases overrun the initial estimated cos
What are the processes of producing budgets? The process of producing budgets: • A budget manual is formed to provide instructions, delegate responsibilities, reporting line
Question 1: (a) Power is one of the most important human variables in the project management process as it sets the framework for directing and influencing human resources. Exp
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