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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Question 1: (a) Distinguish between Life Cycle Assessment (LCA) and Environmental Management System (EMS) and outline the benefits of implementing an Environmental Management
Question: a) With the help of a diagram classify the different global project methodologies (ITIL, CoBIT, Prince 2, BS 17799, COSO,....) that you are aware of in terms of deve
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determine the most significant changes that have occurred in procurement in the last few years and what this means for your organization or an organization of your choice.
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Define project planning and processes
I want this assignment befor the due deate of 7 sept..if some one over there than contact me.
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