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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
What do you mean by variable costs? Variable costs conversely, tend to vary directly along with the volume of output. Illustrations of variable cost are as given below: direct
Scenario Even ‘well run' organisations can fail to stay atop of their industries when they are challenged by certain market or technology change. Change is an imminent part of busi
Question: (a) What are the checks/actions to be carried out in a project monitoring meeting? (b) What is the rationale behind the concept of "earned value" in project moni
Are the principal advantages and disadvantages of the sequential approach to system development offered through the waterfall and ‘V’ lifecycle models? The waterfall approach a
Disadvantages of Product Layout - Heavy capital Expenditure This layout requires heavy capital investment in machines and equipment and for providing specialized facilities to
2. Why Conflicts arise between two or more mutually exclusive projects? Analyse the situations where conflicts may arise and suggest how these conflicts can be resolved.
What is the use of critical path analysis as a tool? The use of critical path analysis as a tool: a. It is good visual communication and planning tool for effectual time man
A udits Audits are independent examinations to determine whether processes and procedures achieve the specified objective. They are an essential tool to identify problem areas
Usage of RBS Once an organisation defines a Risk Breakdown Structure (RBS), then it can be used in a number of ways. These RBS is relevant across the project and helps in the
MBO process MBO is the process of collaborative goal setting between the manager and his or her subordinates. It assumes that goals are consistent or compatible from the highes
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