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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Risk Categorisation Management of risk involves: Prevention: To deal with causes. Recovery: To deal with effects. There are three categories of project r
a) Provide a detailed evaluation of an equity investment decision in the current economic climate. Your briefing should include: i) A review of the 'top-down' analysis tha
Determine the critical path by activities and duration. Activity Duration (Wks) Preceded by A 5 -
Question: (a) The Local Government Service Commission has advertised a post of "CLERK" on the L'Express newspaper on the April 1, 2004. The closing date for the submissio
The Head of Insurance at JKL Bank has been considering how to make efficiencies in the operation of the Car Insurance Business Unit. One option under consideration is to outsource
Over the years, E has had a number of business successes in the building trade and property development. Her latest venture is to build a hotel in YX town. E has already gained the
what are the segments involved in project management structure?
It is essential that you study the list below to ensure that you understand the terminology used in assignment and examination questions. The successful outcome of your assessment
Importance of Project Management as it relates to Information Security Program: Information security means protecting your information and data from unauthorised access, discl
o Is the design understandable? o Is the design of appropriate complexity for the task undertaken and the skill of the developer? o Is the design consistent? o Is the design mainta
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