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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Tony Taxpayer''s return case study. Question is to apply general attribution theory to analyze and explain each parties attitude and conclusions.
P roject organisation In this type of organisation, the project management needs of all divisions of the company are served by a centralized separate division of skilled manag
Hi, I need help in learning and solving 20 questions numerical which involves PM techniques from selection, planning, execution and controlling techniques. I want to know how can
#question.what is project planning.
SWOT Analysis is constituted with strengths, weaknesses, opportunities and threats. It is the analysis that to identify the internal and external factors relate to the organization
Question 1: Harvey Maylor discusses a ‘generic' life cycle to help in project management. Explain what is meant by project life cycle and critically discuss the benefits that
summarise the argument for such a policy of partnering with a major supplier such as BAA and MACE HAVE DON HERE
Risk Categorisation Management of risk involves: Prevention: To deal with causes. Recovery: To deal with effects. There are three categories of project r
Question 1: (a) What are the steps involved in the project management process? (b) Describe how project planning can help in the management of projects? Question 2:
Policy requirements The following are the policy requirements: A c countability for projects: For adequate definition and responsible implementation of projects the
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