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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
determine the most significant changes that have occurred in procurement in the last few years and what this means for your organization or an organization of your choice.
T y pes of Sampling Risks A guarantee that every defective item in a lot would be found cannot be stated by neither sampling nor 100% inspection, 100% inspection has the risk
P Company manufactures and sells a range of children's clothing through its retail shops and is currently designing a website in order to allow customers to purchase products onlin
Question 1: (a) Outline some of the management principles that Project Managers need to adopt while managing a project team. (b) Resistance to change is inevitable, and th
Question : a) "Total Quality Management is regarded as a quick fix solution by many organizations. This has led many companies to start on the road to total quality improvemen
Non-political, not-for-profit, cause-orientated organisations drawn from more than one country are known as Non-governmental organisations (NGOs).
Explain the basic competitive priorities considered while formulating operations strategy by a firm?
The Board of PCC Company, which operates in the investment and risk management industry, has explained that in order to 'take the company to the next stage of its growth' there wil
Question: Performance appraisal (PA) and management play an important role in the effective management of employees in every viable organisation. However, for many Human Resour
Problems associated with policies 1) Policies are liable to different interpretations since they allow discretion and are usually broad. If made specific they become rules and th
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