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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Question 1: "Matrix structures are becoming more common and are likely to continue to do so in the future" (Field and Keller, 1998). a) Describe likely problems with functio
Scope of Materials Management Materials management embraces all functions concerning planning purchasing production control stores traffic and physical distribution
Backward Integration A strategy in which an organization builds competitive benefits by controlling the provider of the raw materials needed to make its products.
ST is the operations director of F Bakery. He is in the process of putting together a project plan for the introduction of a latest production plant that will enable the bakery to
Explain about the privatisation of public sector undertakings. The privatisation of public sector undertakings : After independence India opted for mixed economy. The priv
Question 1: As a Business development Officer, how you will bring business to a CRO? Responsibilities and roles of Business development Officer in a CRO Method and Tec
Question: (a) Any project has a beginning and an end; without a formal closure process, project teams can fail to recognize the end and this can drag the project into unnecessa
Over the years, E has had a number of business successes in the building trade and property development. Her latest venture is to build a hotel in YX town. E has already gained the
charateristics of a good network
What are the Causes of Poor Industrial Relations? Purposes of Poor Industrial Relations situation for good IR are as follows: a. Inadequate fixation of wages and wage struct
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