Explain the development process, Project Management

Assignment Help:

Question 1:

"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."

With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.

Question 2:

(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.

Explain the different service delivery gaps and how to overcome them.

(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.

Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.


Related Discussions:- Explain the development process

Two primary stages of risk management of a project, Question Using a pr...

Question Using a project drawn from your own experience, discuss the following (a) What are the two primary stages of risk management of a project? (b) What are the four

Explain the methodology of sequencing the activities, Question 1 For a...

Question 1 For an event manager, organizing an AGM would be a relatively 'dry' affair as the elements of entertainment, decoration and catering are missing in this event (some

Cost analysis, After analyzing the three models, and comparing all three us...

After analyzing the three models, and comparing all three using a paired-t test, we found out that the results of the modifications to the base model were statistically significant

Project Environment And Planning Assignment, Ask question #MinimuI am a Mas...

Ask question #MinimuI am a Master degree student in the UK. I am Taking a Master degree course in “Project Management”. I would like to make an order for one of the courses. The co

Audits, A udits Audits are independent examinations to determine wheth...

A udits Audits are independent examinations to determine whether processes and procedures achieve the specified objective. They are an essential tool to identify problem areas

Identify the critical path by activities and duration, Identify the critica...

Identify the critical path by activities and duration. Activity          Duration (Wks)       Preceded by A                     5                               -

Discuss the cost of quality, Discuss the "Cost of Quality" and is ramificat...

Discuss the "Cost of Quality" and is ramifications / implications in the organization - COQ (Cost of Quality) means the financial number brought into play by project managemen

What are the main factors in organisation structure included, What are the ...

What are the main factors in organisation structure included? The structure gives an appropriate frame work for authority and responsibility relationships among different posit

Customer orientation - total quality management, IT is the ultimate goal...

IT is the ultimate goal in TQM and thus forms the focal element in TQM. The company should exceed the customer expectations and make him delighted. This means giving

International bussies, VK Ltd a multi-product Company, furnishes you the fo...

VK Ltd a multi-product Company, furnishes you the following data relating to the year 2000. First Half of the year Second Half of the year Sales Rs. 45,000 Rs. 50,000 Total Cost Rs

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd