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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Submit all required artefacts necessary to achieve the ‘Life Cycle Objectives Milestone' (LCOM). These are: A Vision document setting out the business objective and business cas
How is budgeting and controlling cost affected to project management software? Budgeting and controlling cost: Project software will assist plan and control project expen
Question 1: a) Provide a theoretical overview of the management of change. b) Describe the importance of management of change with regard to the management of H.R projects.
Describe how you, as a project manager in a Matrix Organisation, will set up your project r=team for the building of the community. Project team members names, and reason why they
Disadvantages of FMS Limited ability to adapt to changes in product Substantial preplanning and capital Tooling and fixture requirements
What is the use of critical path analysis as a tool? The use of critical path analysis as a tool: a. It is good visual communication and planning tool for effectual time man
Value Engineering
Q. Selection Criteria and importance of selecting the product? Biscuits are one of the most common bakery products eaten all over the world. They are the most easily available
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When you had to grow a strategy for a tiny software house employing fifty or therefore professional computer people, then how would you go regarding it? What area would you use to
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