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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Internal and external factors influence the organisational culture Culture facilitates internal integration and harmony as well as external adaptation according to environmental
K e y performance indicators The key to success of a business is dependant on superior management information. Consequently while monitoring profitability and cash flows, a b
Roles of Management Management roles have been grouped into three major groups: 1) Interpersonal roles: which involves the manager collecting and disseminating informati
Question 1: As a Business development Officer, how you will bring business to a CRO? Responsibilities and roles of Business development Officer in a CRO Method and Tec
Verification is the process by which one can ensure that a model is performing as expected or intended. The process of verification is a challenging one for the project concerned a
operating costs with quarterly breakup
Materials Management as an Operating Function : In small scale industries generally the function of materials management is considered subordinate to the production func
Question 1: "Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement in
What are the Causes of Poor Industrial Relations? Purposes of Poor Industrial Relations situation for good IR are as follows: a. Inadequate fixation of wages and wage struct
Explain about the term Performance Appraisal in organization. Performance Appraisal: This is a systematic and impartial assessment of an worker’s performance on the assign
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