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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Question 1) Describe any ten overall functions of the purchasing department Question 2) Describe any five principles of plant layout Question 3) Describe the any
what are applications of PTS
can ,ake assessment for me . for this moudel
A good leader is not necessarily a good manager.” Discuss this statement & compare leadership With management.
Notice how you would organise your project team for RAD-type project. What leadership practices would this need by the project leader and what would the team members have to perfor
Review business plan (information can be found on corporate marketing plan) to establish critical dates and initiatives that will require or generate resources in next financial c
KS, the Finance Manager of TZY Company's Finance Department, is aware that it is approaching the time of year when he requirements to conduct staff appraisals. However, he is consc
Explain the WBS or CBS budgeting planning in project. Throughout a project, financial control can be accomplished by actual expenses being tracked against every budget assigned
advantages and disadvantages
GIVE ME AN EXPAMPLE OF A PROJECT CHARTER.
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