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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
Analysis of Line Balancing Problems The procedure involves the followings steps: Determine the number of work stations and time available at each work stations.
Benefits of Group Technology 1.Reduced Flow Times: Compared to the earlier process layout, there are very few halts. Hence flow times are reduced considerably. 2.Process Tim
P o w e rful cost reduction The project cost accounting will track the quality-related costs which can be an important management tool. For example, suppose there are some
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S catter diagrams The possible relationships between two variables are identified using scatter diagrams. In order to understand data as a whole, it is very important to under
Please note that the exam is an individual effort (NOT a group effort). Please be sure that all the submitted work is your own. You cannot discuss the test with your classmates or
A strategy for project implementation Projects involving small number of activities, resources, constraints and inter-relationship can be visualized easily by the human m
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