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Question 1:
"Total Quality Management is regarded as a quick fix solution by many organizations.This has led many companies to start on the road to total quality improvement initiative but failed to achieve success due to several factors."
With reference to the above statement discuss the importance for both management and the employee to establish quality improvement processes and the potential side effects of the TQM initiative.
Question 2:
(a) The findings of Parasuraman et al have demonstrated that there are gaps in the service delivery leading to several misunderstandings between customer expectations and management conception.
Explain the different service delivery gaps and how to overcome them.
(b) The International Organisation for Standardisation (ISO) promotes the development of standardization and related activities in the world with a view to facilitate international exchange of goods and services and to develop cooperation in the spheres of intellectual, scientific, technological and economic activities.
Explain the development process, features involved and importance of standards in the daily life of the members of public and the business community.
(a) What are the benefits and caveats of adopting a standard methodology (such as PRINCE2) for the management of an organization's projects? (b) How might the size of an organi
Even when the design has been released for production it cannot be considered to be absolutely final requiring no further changes. Certain problems may be faced during produ
Question 1: "Matrix structures are becoming more common and are likely to continue to do so in the future" (Field and Keller, 1998). a) Describe likely problems with functio
Define the term risk in risk management. Risk: It is the probability or chance of something which may or may not arise; this is something that can be quantified by using s
What is Risk Retention in Project Risk Management?
Calculate the elapsed time of the critical path project when A Critical path of ACDEFGIJ is given below and the elapsed time of the project is 25 weeks. Th
The Board of FF Supermarket is examining the company's current market position. As part of the review, the Board has asked for an analysis of industry competition to be undertaken
Problem 1: Is closing of a clinical trial as important as initiation? Justify your answer with suitable examples. Difference between closing of a clinical trial and initi
Problem 1: a) ‘Project Management is closely linked with the management of change' Explain why. b) Elaborate on two models of change. Explain the relevance, applicability
P roject organisation In this type of organisation, the project management needs of all divisions of the company are served by a centralized separate division of skilled manag
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