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QUESTION 1
You are required to
(i) explain the concept of benchmarking
(ii) identify and write short notes on the step involved in a benchmarking exercise
QUESTION 2
The 8 management principles form the basis of the ISO 9001:2000 Standard. You are required to demonstrate your understanding of 2 principles which necessitate communication, commitment and collaboration between people within an organisation
In the early October, Gaetan Ah Kong, the owner of Chez Gaetan catering company, came into the service manager's office beaming. "We got the MUT party", he said enthusiastically wh
LIBRARY ORGANISATIONAL STRUCTURE OBJECTIVES We have learnt in Unit 1 that an organisation has to be structured in order to achieve its goals and objectives. In this
Selection of potential suppliers This is an important function of the purchase department. If the material under reference is a standard item covered by company standards, the
Question 1: a) Write short notes on the following terms to define them: i. An international tourist and a domestic tourist ii. An international excursionis
Question: a) List and describe the role of the different parties involved in any e-payment system. b) Outline five factors (characteristics) that determine the acceptance
I nputs to quality assurance process The inputs to quality assurance are: P roject management plan: This contains quality management plan which describes how quality
Q. How is the cost of FCA best defensible to the public? FCA is not a fixed product it is an approach, it is potential to tailor a cost-effective FCA system to meet the require
Tangible and Intangible Value The value which communities create includes the tangible results like the standard manual, the improved skills or the reduced costs through faster
assignment on stock market for 10 marks basis
Product standards Product standards bring about a high quality of products. The customer needs continuous assurance of the credibility of a product for sustained relationship w
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