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CRM: targeting and discriminating? Are they ethical?
1. Define productivity both as a mathematical ratio and as a systems diagram? 2. Outline how the productivity of an organisation may be improved. 3. Discuss the factors aff
Even though independent gasoline stations have been having a difficult time, Susan Helms has been thinking about starting her own independent gasoline station. Susan's problem is t
One of the constants in organizations is the presence of change. In almost all change scenarios, human behaviour is impacted. However, organizational members often resist change. W
What is Six Sigma? Who started it? What organizations currently utilize Six Sigma
In your opinion do you think Tort Reform will benefit the patients or the medical practitioners? How will this change effect medical institutions?
Protocols are important in medicine. We use them anytime that a particularly important process needs to be completed in a sequential way for the benefit of our patients. What is yo
What is the average value of a loyal customer (VLC) at Abby''s restaurants (see Chapter 3)? What is the best way to increase revenue given your VLC analysis
Discuss Michael Porter's Competitive Forces Model. Provide examples to illustrate your points.
Customer Satisfaction and Service Quality - Operation Strategy Although you have seen examples of the dimensions along which companies compete and approaches to operations st
Why manufacturing is important
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