Explain should itt have to honor the policy that layoffs, Operation Management

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Review the "You Be the Judge" case in chapter 9 entitled Demasse v. ITT Corporation. Answer the following questions about this case:
Did the emplyee handbook create a contractual promise? An enforceable promise? Should ITT have to honor the policy that layoffs would be done based on seniority? Why or why not? I am not asking for your opinion. Your answer should be based on what you know about contract law from chapter 9, so read the whole chapter before trying to answer this question. Include page number references to the text in your answers. In other words, I'm not interested in the actual resolution to this case, so don't bother looking it up online to find out.


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