Explain purposes of performance management, Operation Management

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1) Which purposes of performance management did the appraisals described in this case fulfil? Which purposes did they not fulfil? 2) How can managers and HR departments minimize the likelihood of disputes arising over whether employees are continuing to perform at the same level? 3) If you had been in the HR department of the companies described in this case, and the employees had come to you with their concerns, what would you have done in each situation?

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