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Until the start of the 1980s, most U.S. companies focused on maintaining quality levels by utilizing which of the following practices?
Process-improvement efforts
Design-quality reviews
Mass inspection
Team-based initiatives
What might the competitive advantage be for each of the following companies? a. EBay b. Southwest Airlines c. Starbucks d. Apple f. Facebook
Understanding or Knowing Customer - Customer Satisfaction and Service Quality Involves making the effort to understand the customer's needs. It involves: learning the customer
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