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It is your first day at ABC Computer Repair and a very angry customer walks into the shop. They instantly start yelling at you and telling you that one of the techs did not do a good job of repairing their computer. Discuss with your classmates how you would mitigate the customer's anger and address their needs. What are some principles of relating to customers and co-workers that would be helpful? Think of other ways to offer customer service.
Discuss an example of an unknown-unknown risk that proved damaging to a supply chain. Explain how the following strategies might have mitigated this risk: • Investment in redund
Question 1: (a) What does Organisational Behaviour mean to you? Use your own words to explain the concept. (b) Describe carefully the major challenges organizations are fa
Overview: This case explores the mission to become a major player in the global personal computer industry. Lenovo acquired IBM%u2019s personal computer division in 2004 to become
1. What are the key characteristics that would classify Wheeled Coach as a repetitive focus process strategy? 2. Let's assume you are a new hire at Wheeled Coach. Your manager a
There are two learning objectives of this assessment. 1. The first relates directly to the operations management materials. This assessment will develop and test your understand
In your own organisation find an example where break-even analysis is/could be applied.
Class, on the final exam you may be asked the difference between an entrepreneur and a "small business manager" (Hatten, 2009, p. 29) so let's practice with it here. What is the di
1. Explain the link between productivity and quality? 2. Who do van Biema and Greenwald (1997) and Drucker (1991) suggest are responsible for the slow growth in service sector
Linear Programming Concept paper. Submit a Linear Programming Concept Paper about the following: • The two types of linear programming discussed. • Five examples of LP applic
Imagine an interview with a company CIO or MIS Director/Manager, perhaps even in your own company. Construct a short list of questions that you would ask. The goal is to understand
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