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It is your first day at ABC Computer Repair and a very angry customer walks into the shop. They instantly start yelling at you and telling you that one of the techs did not do a good job of repairing their computer. Discuss with your classmates how you would mitigate the customer's anger and address their needs. What are some principles of relating to customers and co-workers that would be helpful? Think of other ways to offer customer service.
Superior Products Inc. is considering two potential equipment alternatives for production of their best selling product line. Option 1 involves proven equipment: Fixed cost investm
Taking the topic you discussed in the other thread to start, explain how you would morph the traditional training you described, taking into account a technology-based training. De
Name and explain the concept of tariff barriers and name and explain one reason countries maintain trade barriers, such as tariffs, and state whether or not this reason is justifie
In this case study, you will review a case involving a functional system. The Lynx Company uses a functional system for their sales system. It takes the orders from their salesm
The process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; an
What are the three elements that require integration to be successful in operations and supply chain management?
SWOT Analysis (3 to 4 pages) Internal Analysis (Strengths and Weaknesses). For example: Describe the company's competitive advantage by discussing its efficiency, quality, motivati
what is continuous improvements
The annual demand for a product is 15,600 units. The weekly demand is 300 units with a standard deviation of 90 units. The cost to place an order is $31.20, and the time from order
Operations Function - Transformation Processes and Planning The operations function is concerned with the design of transformation processes, planning their use, and organisin
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