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It is your first day at ABC Computer Repair and a very angry customer walks into the shop. They instantly start yelling at you and telling you that one of the techs did not do a good job of repairing their computer. Discuss with your classmates how you would mitigate the customer's anger and address their needs. What are some principles of relating to customers and co-workers that would be helpful? Think of other ways to offer customer service.
Identify and explain three challenges that firms face in the future regarding quality
Firms do not compete only against global competitors, but against- Their suppliers. Themselves. The customers of their competitors. Their competitors supply chains.
Process configurations - products The categorisation of production systems according to volume of output was discussed: project, job shop, batch and continuous. The Hayes and
Create a chart by writing "operations management" and "business strategy" beside each other and leaving room between the headings to draw/write. Using arrows to designate direction
Radovilsky Manufacturing Company, in Hayward. California. Makes flashing lights for toys. The company operates its production facility 300 days per year. It has orders fo about 12,
Does a company like Levi Strauss have an obligation to keep an plant open in the United States if it can be more profitable going to a foreign country? Share your reasoning
The Central Valve Company sells industrial valves and fluid control devices. One of Central's most popular valves, the Western, has an annual demand of 6,000 units. The price of ea
Up, up, and away is a producer of kites and wind socks. Relevant data on a bottleneck operation in the shop for the upcoming fiscal year are given in the following table: Item Kite
Process Selection and Process Design Having identified alternative process sequences and process span choices, the question then to be answered is which of the configurations
Consider the job of a customer service representative who fields telephone calls from customers of a retailer that sells online and through catalogs. What measures can an employer
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