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It is your first day at ABC Computer Repair and a very angry customer walks into the shop. They instantly start yelling at you and telling you that one of the techs did not do a good job of repairing their computer. Discuss with your classmates how you would mitigate the customer's anger and address their needs. What are some principles of relating to customers and co-workers that would be helpful? Think of other ways to offer customer service.
The Central Evaluation Unit Task 1: Analyse and evaluate the processing of new applications at the CEUPU: • Create a process map for new applications • Calculate the cycle time for
What is the aim of focus factories in manufacturing? Focus factories: The aim of this is to decrease the cost of ‘part finished stock’ for example, work-into-progress. P
In selecting a foreign market, a screening process is used by a firm. In regard to this process, answer the following: a) The importance of the priority order of the steps in t
How can you stress to a marketing manager that marketing need to occur online, no matter if the company is operating in a brick and mortor building
A firm that operates 300 days in a year and uses a level material usage approach has collected the following data: Annual Demand = 30,000; Daily Demand = 100; Daily production= 300
Explain Compensation. Compensation: An employer is not responsible to pay compensation to an employee under the given circumstances/occasions: - (i) While the injury disa
Determine that the Trade offs of operations systems is correct You may wish to ponder this trade-offs for a moment and ask the question: is this correct? Consider an organisat
Step 1: Pick an industry that you find interesting. This may be driven by a company by which you would like to be employed or by some other factor. Within the industry, identify th
Assess how technology and the changing demands of customers have impacted the movie rental business. Suggest a strategy for Netflix's to prevent a new entrant into the marketplace
What kinds of "gatekeepers" in the organization might be especially helpful to you in your position as a department supervisor?
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