Explain principles of relating to customers and co-workers, Operation Management

Assignment Help:

It is your first day at ABC Computer Repair and a very angry customer walks into the shop. They instantly start yelling at you and telling you that one of the techs did not do a good job of repairing their computer. Discuss with your classmates how you would mitigate the customer's anger and address their needs. What are some principles of relating to customers and co-workers that would be helpful? Think of other ways to offer customer service.


Related Discussions:- Explain principles of relating to customers and co-workers

Explain ethics addressed in the business world today, How are leadership tr...

How are leadership traits and ethics addressed in the business world today?

Explain is self-preservation a moral imperative, Is self-preservation a mor...

Is self-preservation a moral imperative or just a fact?

Explain what is activity-based costing, 1. What is activity-based costing? ...

1. What is activity-based costing? 2. What are three of the five purposes of a performance measurement system? 3. What are three of the five benefits listed that the right informat

Explain importantance to study the internal resources, Why is it important ...

Why is it important to study the internal resources, capabilities, and activities of firms? What insights can be gained?

Explain after a risk workshop has been completed, After a risk workshop has...

After a risk workshop has been completed, risk interviews are often completed with subject matter experts. Assess the value of the interviews to identify risk response strategies.

Order winning and order qualifying criteria, 1. What you think might be the...

1. What you think might be the order winning and order qualifying criteria for: McDonald's, Southwest Airlines and a university?  Answer:

Mass customisation - operation strategy, Mass Customisation - Operation Str...

Mass Customisation - Operation Strategy This example of mass customisation is rather limited in scope to denim trousers. A customer who wishes to purchase a jacket of a partic

Explain functions in which industrial manager is involved, Explain function...

Explain functions in which industrial manager is involved? The Industrial Manager is occupied in the given functions:- (i) Design products which will find acceptance in comp

Difference among purchasing and supply management, What is the difference b...

What is the difference between purchasing and supply management?

Describe your views on the international cultural impact, Explain your view...

Explain your views on the 'international cultural impact' of the current banking crisis and support your answer. If it is your opinion that there is no 'international cultural impa

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd