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It is your first day at ABC Computer Repair and a very angry customer walks into the shop. They instantly start yelling at you and telling you that one of the techs did not do a good job of repairing their computer. Discuss with your classmates how you would mitigate the customer's anger and address their needs. What are some principles of relating to customers and co-workers that would be helpful? Think of other ways to offer customer service.
Explain Porter's Five Forces Model and how Bill can use it to analyze his current business and his expansion. Be sure to address each of the 5 forces and explain to Bill what they
What is Customer Relationship Management?
Describe some of the cues that might cause a company to suspect there is unmet demand for its products or services. How would you design a test to determine whether your suspicions
A team has just completed a SWOT analysis of the company. Briefly state what this analysis should be used for in the context of strategy.
A. How does your organization determine customer requirements? ?B. How are your organization''s core competencies tied to its strategic goals?? C. What are the strengths and weakne
When a union negotiates, with management, on behalf of its members to define and interpret employment contracts, it is known as: Answer (1) mediation. (2) Collective bargaining. (3
Explain work study as a management tool. Work Study as a Management Tool: Work study checks the work done in an organization and this aims at finding the best and most effici
What specific challenges P&G and Colgate-Palmolive face, and why has globalization become so important to them?
Which of the following is normally not addressed in a change control board meeting to approve a scope change? Answer Cost of the change Which functional unit will perform
#question: mass customisation and rapid product development can be regarded as current trends in morden manufacturing operations. explain each of these and discuss the relationship
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