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Once the organization understands its customer and its market, it can now move on to planning, developing, and implementing a CRM solution. What would some of your objectives for a CRM solution be?
A bank has recently taken over the billing function of a company. An agreement stipulates that the bank should process 99.2% of the bills within 4 hours. A study of the current pro
Describe functional aggregation and discuss how this is relevant to logistics
Generally speaking, work packages: Answer Are assigned to one functional unit Are not assigned to one functional unit Must be assigned to two or more functional units
Product contamination is a catastrophic event, both for the organization at fault and for the victims. Cases of product contamination frequently make the news. Find an example o
Leadership training and development throughout all levels of the organization. From your experience discuss the importance this component and why? Include examples
Consider the LP z¤ = max x1 + x2 + 2x3 s.t. x1 + 5x2 + 4x3 • 60 2x1 + 3x2 + 2x3 • 90 xi ¸ 0 8 i = 1; :::; 3: (a) Use the simplex method and follow the smallest index rule to f
Explain advantages of Division of Labour. As the same worker does similar work repeatedly:- (i) It gains proficiency and skill on the job and becomes a professional. (ii
Introduction to the Operations Function Firstly, consider the economy where gross domestic product (GDP) has been subdivided into its major divisions which are agriculture, ma
Your company assembles five different models of a motor scooter that is sold in specialty store in the United States. The company uses the same engine for all five models. You have
Persuade management that that the transitioning process is a very important step in the BPO contract. Anticipate issues that will have to be decided on prior to the outsourcing. Li
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