Explain negotiated union contract allows workers, Operation Management

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A recently negotiated union contract allows workers in a shipping department 21 minutes for rest, 12 minutes for personal time, and 15 minutes for delays for each four hours worked. A time study analyst observed a job that is performed continuously and found an average time of 9 minutes per cycle for a worker she rated at 95 percent. What standard time is applicable for that operation? (Round your intermediate calculations and final answer to 3 decimal places.)

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