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Measurement of customer engagement through the feedback process helps the organization in all of the following EXCEPT-
discover customer perceptions of how well the organization is doing in meeting customer needs, and compare performance relative to competitors.
identify market demographics to effectively segment the product market to achieve better results.
identify internal work process that drive satisfaction and loyalty and discover areas for improvement.
track trends to determine whether changes actually result in improvements.
Assignable Causes - Causes of Variability Variability in process output may also be the result of external causes which are separately identifiable, and which are not inherent
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What are the advantage and disadvantages of using optical scanners to score the results of a test?
Explain Performance Appraisal. It is a systematic and impartial assessment of an employee's performance on the assigned job, along with a view to discovering how well or worse
A manufacturing firm is considering two locations for a plant to produce a new product. The two locations have fixed and variable costs as follows: Site Fixed Cost (Annual) Variabl
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