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QUESTION 1
(a) Every organisation must focus on quality performance. With the help of a schematic diagram, define the following terms as applied to management performance and illustrate each in the context of a public sector organization
i. Economy
ii. Efficiency
iii. Effectiveness
(b) Equity is a major distinguishing principle governing public services.
i. Define equity
ii. Explain its relevance to the public sector
QUESTION 2
Human Resource Development (HRD) has been recognized as fundamental to promote high-level performance in both public and private organizations
(a) What are the main objectives/dimensions of HRD strategy?
(b) Give a brief outline of Herzberg's two-factor theory
(c) List 5 important factors leading to dissatisfaction in the public service
(d) List 5 important factors leading to satisfaction in the public service
Question 1: What are the challenges that managers face in implementing successful change? - challenges that managers face in implementing successful change Question 2:
T ools and techniques used for quality assurance All the tools used for quality planning and quality control are used for quality assurance as well. In addition to these tools
DEFINITIONS OF CLASSIFICATION TERMINOLOGY: Most of the terms with definitions were used for the first time in the first edition of Prolegomena to Library Classification (1937)
Strategic and Operational Planning Strategic and Operational Planning Strategic and operational planning is largely confined to defining the objectives of the organisation,
LEVELS OF MEASUREMENT: Measurement is the process of assigning numbers to the variables. Ways to assign these numbers include counting, ranking and comparing objects or ev
Primary Sources: These are materials, which are original in nature. They usually take the form of a journal article, a monograph, a dissertation, a report or a patent or d
Library Networks in USA and UK The United States has definitely taken a lead in library networking. Among the prominent agencies in this regard, are the Library of Congress,
Explain what you understand by this statement in the context of strategic inventory management.
Context Setting 'Context setting' implies that the significance and inter-relatedness of individual dataitems be made explicit, and piece of information in the entire scheme
QUESTION 1- What is strategy implementation and what problems may arise in implementing a strategic change? 2- Who implements strategy in the organisation and how can the be
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