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QUESTION 1
(a) Every organisation must focus on quality performance. With the help of a schematic diagram, define the following terms as applied to management performance and illustrate each in the context of a public sector organization
i. Economy
ii. Efficiency
iii. Effectiveness
(b) Equity is a major distinguishing principle governing public services.
i. Define equity
ii. Explain its relevance to the public sector
QUESTION 2
Human Resource Development (HRD) has been recognized as fundamental to promote high-level performance in both public and private organizations
(a) What are the main objectives/dimensions of HRD strategy?
(b) Give a brief outline of Herzberg's two-factor theory
(c) List 5 important factors leading to dissatisfaction in the public service
(d) List 5 important factors leading to satisfaction in the public service
Production and Development Process The traditional approach to product development stresses on a rigid sequence of steps. Usually R&D engineers exclude the manufacture proces
Skills in Literature Search: Expertise in literature search can be gained only by experience. Some attitudes or traits conducive to a good literature search are: imagination,
Question: (a) Managers and other change agents use various means for mobilising power, exerting influence over other people, and getting them to support planned change effort
QUESTION 1 Motivation is a vital condition of learning. Discuss the statement and suggest ways and means by which school learning can be effectively motivated QUESTION 2
Pro-Quest International Powerpages: Pro-Quest International Powerpages is another full-text journal database on CD-ROM, offered commercially by the publisher UMI. The UMI(form
Functions of library classification : Functions of library classification can be summarised as follows: i) Library classification helps to arrange documents in a systemati
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User Needs and Use and User Studies: Libraries, information centres and databanks are now known as information facilities which exist for the benefit of users. The management
THE REFERENCE SOURCES/ BOOKS: A basic question arises then when we start discussing reference books, that is what books and other materials a reference library should stock an
Special Furniture Items-library furniture-library management Besides the above mentioned library furniture, a few other items worth considering are: Book trolley, whi
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