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QUESTION 1
(a) Every organisation must focus on quality performance. With the help of a schematic diagram, define the following terms as applied to management performance and illustrate each in the context of a public sector organization
i. Economy
ii. Efficiency
iii. Effectiveness
(b) Equity is a major distinguishing principle governing public services.
i. Define equity
ii. Explain its relevance to the public sector
QUESTION 2
Human Resource Development (HRD) has been recognized as fundamental to promote high-level performance in both public and private organizations
(a) What are the main objectives/dimensions of HRD strategy?
(b) Give a brief outline of Herzberg's two-factor theory
(c) List 5 important factors leading to dissatisfaction in the public service
(d) List 5 important factors leading to satisfaction in the public service
Question 1: (a) Describe and illustrate the term ‘non ionizing radiation'. (b) In what ways will noise affect workers? (c) How will the effects of noise, as a hazard,
QUESTION 1 (a) Distinguish between conflicts of interest and bid rigging in public procurement (b) Explain the importance of a Code of Conduct in preventing corrupt practice
ALA Rules : American Library Association. ALA Catalog Rules: Author and Title Entries. - Prel 2nd ed. - Chicago: American Library Association, 1941. Within two decades of
mention the technical options in service marketing?
frequent mistakes in planning process
QUESTION (a) Explain and discuss the implications of the Efficient Markets Hypothesis for the financial management of quoted companies (b) "One of the characteristics of an
a) Differentiate between encryption and decryption. b) Explain how cryptography works. c) List down three examples of symmetric key algorithms and two examples of asymmetric
Budget Allocation Register: This is the basic financial guide for acquisition work and this must be consulted at the different stages of document selection, ordering and passi
Benefits of Project Quality Management Let us now discuss the benefits of quality in project performance. C ustomer satisfaction: It is the result of a quality project
Just-in-Time Inventory Management This is an approach to dealing with materials inventories that emphasizes the elimination of all waste and the continual improvement of t
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