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QUESTION 1
(a) Every organisation must focus on quality performance. With the help of a schematic diagram, define the following terms as applied to management performance and illustrate each in the context of a public sector organization
i. Economy
ii. Efficiency
iii. Effectiveness
(b) Equity is a major distinguishing principle governing public services.
i. Define equity
ii. Explain its relevance to the public sector
QUESTION 2
Human Resource Development (HRD) has been recognized as fundamental to promote high-level performance in both public and private organizations
(a) What are the main objectives/dimensions of HRD strategy?
(b) Give a brief outline of Herzberg's two-factor theory
(c) List 5 important factors leading to dissatisfaction in the public service
(d) List 5 important factors leading to satisfaction in the public service
Conditions for adopting direct contracting We should adopt direct contracting when: Extension of existing contracts for works or supply of goods is justifiable on econo
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Architecture of library building in library management Library activity is a specialised activity and it should be designed so as to carry out this activity efficiently in a
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If you were one of the other foreman, what could you do to make Rajinder''''s transition easier.
Releasing Work: Documents whose physical and technical processing have been completed are released for use at prescribed intervals, like once a week, once a fortnight, or on
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Overview of Project Quality Management The process of ensuring all project activities, that are necessary to plan, design and implement a project are efficient and effective wi
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