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Pizza USA is a chain of pizza restaurants offers sit down and take out service. Part I as the customer: make a list of the attributes of a pizza delivery of pizza delivery that are important you as a customer. What must a pizza delivery service accomplish so that would make it reasonably satisfied? What could a pizza delivery service do that would make it really unique and create a differential advantage? Part II as the manager: for this part of the exercise, you will be a team member, lists all of you team members, create a master list, group the items on you list under a series of major headings: ex. condition of delivered pizza or quick on time. Make a list of pizza delivery process design requirements that your pizza delivery will have to meet. Think about measurable standards; measures that make your process effectively and efficiently. What do you think that these measures will be useful? (hot pizza when delivered) 1. Make a list of pizza delivery attributes that are important to you as a customer. 2. Combine your list with the lists of a few other class members and categorize the items under a series of major Headings. 3. Make a list of pizza delivery process design requirements. Associate with each requirement a measure that would ensure that the process meets the requirement. 4. Design a process that meets your requirements. Describe it by using a flowchart similar
Schmenner's Service-Process Matrix The service-process matrix was introduced earlier. It is Schmenner's service industry equivalent of the product-process matrix. The service
1) What assumptions are necessary when using customer driven analytics to make managerial decisions? 2) How does the IT strategy of 7/11 influence other aspects of the business
Using the product life cycle, describe a product at each stage of the PLC and support your choice.
what are the rcording techniques used in plants as a part of their evaluation method,with the help of data generate the charts?
Benchmarking - Performance and Productivity Measures Benchmarking is the practice of comparing business practice and in particular performance between companies. It has become
1. Elton is a limited partner in Destiny Tours, a limited partnership. Collection Credit Company, a Destiny creditor, claims that Eton is subject to personal liability for Destiny'
Question : (a) Describe what you understand by supply chain management. (b) An important decision facing most purchasing managers is whether to source each individual produc
Prepare a product-by-value analysis for the following products, and given the position in its life cycle, identify the issues likely to confront the operations manager, and his or
(a.) Give an example (with justification) of a product for which EOQ ordering is more sensible (i.e., more economical) than JIT ordering. (b.) What is lead time ? What wou
Johnson, Inc., a U.S.-based MNC, will need 10 million Thai baht on August 1. It is now May 1. Johnson has negotiated a non-deliverable forward contract with its bank. The reference
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