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Pizza USA is a chain of pizza restaurants offers sit down and take out service. Part I as the customer: make a list of the attributes of a pizza delivery of pizza delivery that are important you as a customer. What must a pizza delivery service accomplish so that would make it reasonably satisfied? What could a pizza delivery service do that would make it really unique and create a differential advantage? Part II as the manager: for this part of the exercise, you will be a team member, lists all of you team members, create a master list, group the items on you list under a series of major headings: ex. condition of delivered pizza or quick on time. Make a list of pizza delivery process design requirements that your pizza delivery will have to meet. Think about measurable standards; measures that make your process effectively and efficiently. What do you think that these measures will be useful? (hot pizza when delivered) 1. Make a list of pizza delivery attributes that are important to you as a customer. 2. Combine your list with the lists of a few other class members and categorize the items under a series of major Headings. 3. Make a list of pizza delivery process design requirements. Associate with each requirement a measure that would ensure that the process meets the requirement. 4. Design a process that meets your requirements. Describe it by using a flowchart similar
What are the optional issues that a network member must address in order to manage the network effectively? How can the manager manage these operational issues and integrate them w
Quality and Reliability & After Sales Service - Operation Strategy Quality and reliability The extent to which the customers' expectations are satisfied or exceeded by
Explain Industrial Disputes Act. The Industrial Disputes Act intend at settling disputes between Employer and Employees.
How can job design be used to create a more motivated workforce? Be specific.
We have all worked with someone who did not seem to fit the role for which he or she was hired, or did not seem to fit in with the organization, or did not have the right skills fo
A decision maker has the following utility function. Payoff Indifference Probability 250 1.00 200 .90 100 .80 50 .50 -50 0 What is the risk premium for
Compare a Utilitarian and a Libertarian view on the importance and enforcement of consumer rights (to choose, to safety, to be informed, to be heard, to redress and to privacy).
1. Reflecting on McGroddy's comments - what are the implications for the operations manager? Answer: The point to note here is that organisations resist change. It suggests that
Please answer this question: You work in the supply chain department for a consumer goods company. You have recently expanded globally shipping goods to a nation where it is custom
To be more competitive, many fast-food chains began to expand their menus to include a wider range of foods. Although contributing to competitiveness, this has added to the complex
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