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Pizza USA is a chain of pizza restaurants offers sit down and take out service. Part I as the customer: make a list of the attributes of a pizza delivery of pizza delivery that are important you as a customer. What must a pizza delivery service accomplish so that would make it reasonably satisfied? What could a pizza delivery service do that would make it really unique and create a differential advantage? Part II as the manager: for this part of the exercise, you will be a team member, lists all of you team members, create a master list, group the items on you list under a series of major headings: ex. condition of delivered pizza or quick on time. Make a list of pizza delivery process design requirements that your pizza delivery will have to meet. Think about measurable standards; measures that make your process effectively and efficiently. What do you think that these measures will be useful? (hot pizza when delivered) 1. Make a list of pizza delivery attributes that are important to you as a customer. 2. Combine your list with the lists of a few other class members and categorize the items under a series of major Headings. 3. Make a list of pizza delivery process design requirements. Associate with each requirement a measure that would ensure that the process meets the requirement. 4. Design a process that meets your requirements. Describe it by using a flowchart similar
Assess how employee training and development impacted Shangri La Hotel strategy to delight customer each and every time.
In a project, executive and boss are working together. The executive can be sincere or insincere, and the Boss can either reward or penalize. The executive gets no advantage for b
A furniture manufacturer produces tables and chairs. Each table and chair must be made entirely out of oak or entirely out of pine. A total of 150 board feet of oak and 210 board f
Tahiti Manufacturing recently purchased a new machine. The maintenance contractor recommended that this model should receive maintenance every 3,000 - 6,000 hours of operation. If
What happens if balance doesn’t exist
Please provide a description of the Freedom of the World survey. What factors are taken into consideration in the survey when forming the rankings?
Siting Departments for Process Layout - Service Operations In determining the relative position of service departments the costs of movement may be less important than other,
A bond has a coupon rate of 15%, a yield to maturity of 10.55%, and a market price of $850. Therefore, the annual interest payment is: a.) $850 b.) $150 c.) $105.50. d.) $120.0
Scope of Job Design - Process Design When designing any job, three requirements must be met simultaneously: technical feasibility, economic feasibility and behavioural feasibi
Q3. What do you understand by “line balancing”? What happens if balance doesn’t exist?
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