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Pizza USA is a chain of pizza restaurants offers sit down and take out service. Part I as the customer: make a list of the attributes of a pizza delivery of pizza delivery that are important you as a customer. What must a pizza delivery service accomplish so that would make it reasonably satisfied? What could a pizza delivery service do that would make it really unique and create a differential advantage? Part II as the manager: for this part of the exercise, you will be a team member, lists all of you team members, create a master list, group the items on you list under a series of major headings: ex. condition of delivered pizza or quick on time. Make a list of pizza delivery process design requirements that your pizza delivery will have to meet. Think about measurable standards; measures that make your process effectively and efficiently. What do you think that these measures will be useful? (hot pizza when delivered) 1. Make a list of pizza delivery attributes that are important to you as a customer. 2. Combine your list with the lists of a few other class members and categorize the items under a series of major Headings. 3. Make a list of pizza delivery process design requirements. Associate with each requirement a measure that would ensure that the process meets the requirement. 4. Design a process that meets your requirements. Describe it by using a flowchart similar
The five types of leadership styles are most applicable in certain situations. Discuss the applicability of each of the five types in project leadership situations and its usefulne
Using the IT Savvy four types of the CIO (page 146 IT Savvy), choose a type for each of CIO or IT leaders for all of the cases we have reviewed in this class. Give example of why y
Individual diversity is an important concept in organizational behaviour. People can be described by a number of categories that are both inherent (e.g., age, race, gender, ethnici
Identify the leadership styels of freed Hammond and May Allison. Apply several of the leadership models to the case, such as the contingency model and the Hersey Balanced situation
Your company, a large online high school, is planning to implement a new innovative social networking technology for their students. The technology would allow students to get to k
To be more competitive, many fast-food chains began to expand their menus to include a wider range of foods. Although contributing to competitiveness, this has added to the complex
Wendys opens a drive through with one cashier and one food preparer. Customers will first enter the "place order" line to meet the cashier and then enter the "pick up" line to get
Deliverable Length: 10-12 slides, with presenter notes Details: You are an OD consultant for the Working Better Group. The President of a firm, BARTH Inc., requested a meeting w
What is the yield to maturity of a bond that pays an 3% coupon rate, matures in 15 years, and is currently selling for $850? a.) 8.75% b.) 4.37% c.) 4.39% d.) 17.50%
Discuss the importance of influence. How you would attempt to apply it to convince your team to work an extra day per week to earn time off later. Analyze how you would influence y
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