Question 1:

(a) Define the term competency.

(b) Seven foundation competencies have been identified for managerial and individual effectiveness in an organisation. List and provide a description of each of these seven competencies.

Question 2:

(a) Provide some arguments for and against money being the primary motivator at the workplace?

(b) Outline the difference between content and process theories of motivation?

(c) Identify problems associated with Maslow's approach with regards to his hierarchy of needs.

(d) Provide a critical analysis of the phenomenological view of human behaviour aligned with Schein's Complex Man Model.

(e) Differentiate between Herzberg's hygiene and motivator factors.

(f) Describe what is meant by

(i) Distributive justice
(ii) Cognitive dissonance

(g) To which process theory do these two terms belong to?

(h) List five factors affecting job satisfaction at the workplace?