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Big Bobs Burger Barn would like to graphically depict the interaction among its lunch- ordering customers and its three employees. Customers come into the restaurant and eat there, rather than drive through and eat in the car. Using the brief process descriptions below, develop a service blueprint. (Service blueprints are described in the text on pages 224-226.)
Fry Employee: receive customer order from Counter Employee, retrieve uncooked food, drop food into fry vat, wrap cooked food into special packaging, place wrapped items on service counter.
Grill Employee: receive customer order from Counter Employee, retrieve uncooked food, place food onto grill, build sandwich with requested condiments, deliver sandwich to counter employee.
Counter Employee: take order from customer, transmit appropriate orders to Fry and Grill Employees, transact payment, retrieve drinks, wrap sandwich, package order, and deliver order to customer
Distinguish between a general benefit and a specific benefit. Why do customers respond positively to specific benefits?
write a essay
if the average worker can produce 15 wedges an hours/which goal is like to lead to the best performance/ which id the correct answer a.10/ b.15 c.15 c.do you best d. 18 e.
what do you understand by “line balancing “? What happens if balance doesn’t exist?
Mary has a City Credit Card (CCC) and has run up a $13,000 debt. She calls the company and explains that she can't pay the full amount, but will be willing to pay $10,000 if they w
Assess how employee training and development impacted Shangri La Hotel strategy to delight customer each and every time.
Discuss the six steps in the Marketing Research process and relate to any company/product/service that you know or are familiar with.
The Chief Projects Officer (CPO) is responsible for the individuals working on a project in all of the following way EXCEPT: A. That they perform project activities according to
What do you think constitutes reasonable accommodations for employees with mental illness? Please support your responses. cited and reference. Is there a place in the workforce for
1) Identify a well-known company (this may include Dell, Nike, United Airlines, eBay, Southwest Airlines, or another firm) and describe its business-level (competitive) strategy. W
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