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Big Bobs Burger Barn would like to graphically depict the interaction among its lunch- ordering customers and its three employees. Customers come into the restaurant and eat there, rather than drive through and eat in the car. Using the brief process descriptions below, develop a service blueprint. (Service blueprints are described in the text on pages 224-226.)
Fry Employee: receive customer order from Counter Employee, retrieve uncooked food, drop food into fry vat, wrap cooked food into special packaging, place wrapped items on service counter.
Grill Employee: receive customer order from Counter Employee, retrieve uncooked food, place food onto grill, build sandwich with requested condiments, deliver sandwich to counter employee.
Counter Employee: take order from customer, transmit appropriate orders to Fry and Grill Employees, transact payment, retrieve drinks, wrap sandwich, package order, and deliver order to customer
A manufacture of women's designer gloves has employed a team of students to redesign her manufacturing unit. They gathered the following information. The manufacturing process cons
What is the advantage of using digits to enter categorical data rather than using words or letters?
The local lottery sets up a game wherein a player has a chance of collecting $800. The player must choose a 3-digit number and if it matches the lottery number, the player recei
Who performs appraisals
A person stole a car from a car rental agency. The police spotted the car and gave chase. The thief hit another car, seriously injuring that driver. The person who stole the car fl
what are the elements of production forecasting?
You are the manager for ABC Company. You are planning to change the arrangement and design of the offices and work stations on your floor. This means your employees will have to re
Ques: How can we make comparisons between the cost of a product in two different periods if salaries and cost of living may have changed? Ans: The average income is published in
c) Role of computers in Production/Operations Management
Self-managed teams perform entire jobs, rather than specialized assembly-line work.
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