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Big Bobs Burger Barn would like to graphically depict the interaction among its lunch- ordering customers and its three employees. Customers come into the restaurant and eat there, rather than drive through and eat in the car. Using the brief process descriptions below, develop a service blueprint. (Service blueprints are described in the text on pages 224-226.)
Fry Employee: receive customer order from Counter Employee, retrieve uncooked food, drop food into fry vat, wrap cooked food into special packaging, place wrapped items on service counter.
Grill Employee: receive customer order from Counter Employee, retrieve uncooked food, place food onto grill, build sandwich with requested condiments, deliver sandwich to counter employee.
Counter Employee: take order from customer, transmit appropriate orders to Fry and Grill Employees, transact payment, retrieve drinks, wrap sandwich, package order, and deliver order to customer
Cellular production is often conducted in a U-shaped (horseshoe-shaped) cell, rather than the rectangular cells shown in Figure 2.7b. What might be the advantages of this U shape?
Compare and contrast Deming and Crosbys views on the cost associated with a lost customer.
The purpose of the project is to evaluate the performance of a bank holding company of your choice. 1. Choose a bank holding company. You can choose from Top 50 BHCs or find a b
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Marta is 57 and has been a store manager for Ambrose & Company for 10 years. Ambrose & Company is a retail store for fashion forward women. Ambrose undergoes a restructuring and re
"Wal-Mart Stores Inc." Please respond to the following: • Assess how the constant bashing of Wal-Mart by the media impacted Wal-Marts ability to operate effectively in the commu
From the e-Activity, analyze the process of statistical quality control and determine which part of the process would be most difficult for you personally as well as what steps you
How can marketers use the VALS information to serve consumers better? Name five types of products or services for which the VALS information would be particularly useful. Explain.
Identify and research three of your employers of choice and visit their websites. Create a 6 - 8 slide Microsoft PowerPoint presentation identifying and discussing how well each co
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