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Big Bobs Burger Barn would like to graphically depict the interaction among its lunch- ordering customers and its three employees. Customers come into the restaurant and eat there, rather than drive through and eat in the car. Using the brief process descriptions below, develop a service blueprint. (Service blueprints are described in the text on pages 224-226.)
Fry Employee: receive customer order from Counter Employee, retrieve uncooked food, drop food into fry vat, wrap cooked food into special packaging, place wrapped items on service counter.
Grill Employee: receive customer order from Counter Employee, retrieve uncooked food, place food onto grill, build sandwich with requested condiments, deliver sandwich to counter employee.
Counter Employee: take order from customer, transmit appropriate orders to Fry and Grill Employees, transact payment, retrieve drinks, wrap sandwich, package order, and deliver order to customer
Gantt Load Chart The Gantt charts were developed by Henry L. Gantt about a century ago. Their purpose is to provided an immediate comparison between schedule an reality ( i,
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Describe the organizational (Starbucks) buyers and consumers of your product or service and the factors that influence their purchasing decisions. Discuss how these factors will af
Given the following data for Albert's fabricating production area: Fixed costs for one shift = $60,000 Unit variable cost = $7 Selling price = $12 Number of machines = 5 Number of
Force-field analysis - Improving Productivity Force-field analysis is based on the concept that any given level of productivity is the result of an equilibrium between drivi
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