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Big Bobs Burger Barn would like to graphically depict the interaction among its lunch- ordering customers and its three employees. Customers come into the restaurant and eat there, rather than drive through and eat in the car. Using the brief process descriptions below, develop a service blueprint. (Service blueprints are described in the text on pages 224-226.)
Fry Employee: receive customer order from Counter Employee, retrieve uncooked food, drop food into fry vat, wrap cooked food into special packaging, place wrapped items on service counter.
Grill Employee: receive customer order from Counter Employee, retrieve uncooked food, place food onto grill, build sandwich with requested condiments, deliver sandwich to counter employee.
Counter Employee: take order from customer, transmit appropriate orders to Fry and Grill Employees, transact payment, retrieve drinks, wrap sandwich, package order, and deliver order to customer
Objectives of Motion Study 1. Combine relative activities. 2. Increases the efficiency of activities. 3. Reduce physical fatigue. 4. Eliminate as many unne
One of the most important issues discussed in the collective bargaining process is seniority. It is one of those components of the workplace that seems to impact every worker, whet
Why or why not the logistics has such an important economic impact
K Ltd a multi product company, furnishes you the following data relating to the year 2000. First half sales Second half sales Sales Rs.45000 Rs.50000 Total cost Rs.40000 Rs.43000
a. What purpose does the Project Charter serve? b. What are the main components or sections of the Project Charter? c. What purpose does the Project Definition Document serve
Q3. Solve the following Linear Programming Problem using Simple method. Maximize Z= 3x1 + 2X2 Subject to the constraints: X1+ X2 4 X1+ X2 2 X1, X2 0
What do you understand by"line balancing"?What happens if balance doesn''t exist?
Communication - Customer Satisfaction and Service Quality Involves keeping customers informed in language they can understand and listening to them. It may mean the company ha
Companies can voluntarily acknowledge a union through a card check recognition process if it appears to have 30% support.
A cleaning company uses $10 of chemicals, $40 of labour, and $5 of misc. expenses for each house it cleans. After some quality complaints, the company had decided to increase its u
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