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Big Bobs Burger Barn would like to graphically depict the interaction among its lunch- ordering customers and its three employees. Customers come into the restaurant and eat there, rather than drive through and eat in the car. Using the brief process descriptions below, develop a service blueprint. (Service blueprints are described in the text on pages 224-226.)
Fry Employee: receive customer order from Counter Employee, retrieve uncooked food, drop food into fry vat, wrap cooked food into special packaging, place wrapped items on service counter.
Grill Employee: receive customer order from Counter Employee, retrieve uncooked food, place food onto grill, build sandwich with requested condiments, deliver sandwich to counter employee.
Counter Employee: take order from customer, transmit appropriate orders to Fry and Grill Employees, transact payment, retrieve drinks, wrap sandwich, package order, and deliver order to customer
Courtesy - Customer Satisfaction and Service Quality Involves politeness, respect, consideration and friendliness of contact personnel (including receptionists, telephone oper
Section 5 Assignment 1. Describe an approach to a business diversity program that would be pragmatic and ethical. 2. What are three possible explanations for the hesitancy to discu
Operations Function in an Organisation - Method Study A procedure that has stood the test of time in the study of work entails six steps (often referred to by the acronym, SR
Explain problem of industrial marketing in india. Industrial market has all individuals and organisations which acquire goods and services into the production of other product
a firm isconsidering replacement of a machien, whoes cost price is rs 12200 and scrap value is rs 200 the running cost is rupee given below year running cost 1 200 2 50
Describe the internal and external environments of 2 real world companies using an environmental scan. What competitive advantages does each company have and what strategies are ea
Explain functions of marketing management. Functions of Marketing Management: The broad functions of marketing management includes as in following : (i) Marketing Research
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Demand for a surgical procedure at St. Elsewhere Hospital has increased steadily over the past few years: Year 1 2 3 4 5 Heart Transplants 45 50 52 56 61 Use the
Evaluate the service to club members and casual flyers by completing a table similar to table 3.1
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