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Big Bobs Burger Barn would like to graphically depict the interaction among its lunch- ordering customers and its three employees. Customers come into the restaurant and eat there, rather than drive through and eat in the car. Using the brief process descriptions below, develop a service blueprint. (Service blueprints are described in the text on pages 224-226.)
Fry Employee: receive customer order from Counter Employee, retrieve uncooked food, drop food into fry vat, wrap cooked food into special packaging, place wrapped items on service counter.
Grill Employee: receive customer order from Counter Employee, retrieve uncooked food, place food onto grill, build sandwich with requested condiments, deliver sandwich to counter employee.
Counter Employee: take order from customer, transmit appropriate orders to Fry and Grill Employees, transact payment, retrieve drinks, wrap sandwich, package order, and deliver order to customer
The following figures are taken from the 2003 financial statements of McDonald's and Wendy's. Figures are in million dollars. McDonalds Wendy's Inventory $129.4 $54.4 Reve
Consider the Gleneagles Hotel in Scotland - it is unique, not part of a chain. It is a six star hotel with world class sports facilities with two championship golf courses, which h
Describe the various approahes to tqm
Risk management is exposure to the consequences of uncertainty culture, processes and structures directed towards the management of potential opportunities determining if risk is t
Six Operators are to be assigned to five jobs with the cost of assignment in Rs. given in the matrix below. Determine the optimal assignment. Which operator will have no assignment
1 To ensure that its supply chain can handle a surge in demand, MitiTech should: a. hire additional manufacturing employees b. modify its design to speed up production time
Suppose a new hospital is to be built to provide medical and healthcare service to 5 towns coordinate (5,6), (1,3), (13,7),(11,2) and (8,1) on map, the transportation network is re
the desired daily output for an assembly line is 360 units.this assembly line will operate 450 minutes per day
The process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; an
Suppose you are the CEO of a growing fast food company, specializing in hamburgers. You are interested in expanding your business into new domains. What are some strategies that yo
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