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Big Bobs Burger Barn would like to graphically depict the interaction among its lunch- ordering customers and its three employees. Customers come into the restaurant and eat there, rather than drive through and eat in the car. Using the brief process descriptions below, develop a service blueprint. (Service blueprints are described in the text on pages 224-226.)
Fry Employee: receive customer order from Counter Employee, retrieve uncooked food, drop food into fry vat, wrap cooked food into special packaging, place wrapped items on service counter.
Grill Employee: receive customer order from Counter Employee, retrieve uncooked food, place food onto grill, build sandwich with requested condiments, deliver sandwich to counter employee.
Counter Employee: take order from customer, transmit appropriate orders to Fry and Grill Employees, transact payment, retrieve drinks, wrap sandwich, package order, and deliver order to customer
six operators are to be assigned to five jobs with the cost of assignment in Rs. given in the matrix below. determine the optimal assignment. which operator will have no assignment
Midway through the project your design and production people realize that a 75 percent improvement curve is more appropriate. What impact does this have on the project labour hours
Discuss whether a company should have a balance set of managers of equal diversity background as employees. Support your answer.
What are the disadvantages of lean production? Disadvantages of lean production are as illustrated below: • Incessant cost of investment within retraining displaced or reass
Which strategy does this exemplify? Kayak and Orbitz provide their customers with a variety of travel options including flight reservations, vacation packages, flight and hotel opt
A college professor told her students, "The purpose of a management course is to teach students about management, not to teach them to be managers." Do you agree or disagree with t
Determine whether ability or motivation is more important in selecting the right person for the right job. Explain your rationale.
An individual has $25,000 invested in a stock with a beta of 0.8 and another $40,000 invested in a stock with a beta of 2.0. If these are the only two investments in her portfolio,
Long term Capacity Expansion For the purpose of expansion of the long term capacity of the term the firm may decide to adapt and one more of the followings. 1.The firm may give
Scenario You have been recently appointed as a crisis manager for a large shared centre located in New York. The main reason for you to be present as a manager is a very high
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