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One of the package of features that make up a service are: Appearance Facilitating goods Packaging Cost Implied use
Security - Customer Satisfaction and Service Quality Is the freedom from danger, risk or doubt. It involves: 1. Physical safety (will I get mugged at the automatic teller
Discuss customer service level for an inventory system within the context of quality management
How can she be sure of her judgment? • How can she convince the marketers? • How should she act in this situation?
Weekly sales of rye bread at the corner store are shown below. Using this data, forecast Week 7 using a six-week moving average. Week Sales 1 415 2 389 3 420 4 382 5
From the case study, determine these factors: (a) people or institution doing the dumping, (b) reasons for dumping, (c) places where the dumping takes place, or (d) the product, in
1. Two individuals, Vic and Val, are both working. Vic faces a 10 percent chance of becoming unemployed for three months and losing $12,000 of income. Val's probability of becoming
McDonalds traditional process to make-to-stock; Wendy's has a make-to-order and burger king has a process which is a hybrid of the other two. Discuss the advantages and disadvantag
Describe line and staff organisation. Line and Staff Organisation: As the industry grow in size and complexity, the line executives could not perform appropriately all other
A large supplier of electronic components has decided to control the inventory of a certain item by a periodic review, order up to R policy. The mean demand rate for this item is 5
As the administrative manager in a law office, you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office. What difficulties are you go
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