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One of the package of features that make up a service are: Appearance Facilitating goods Packaging Cost Implied use
What advantages accrue to training evaluation that measures return on investment (ROI)? What are some of the obstacles to implementing ROI measures, and how can they be overcome?
Developing a Service Strategy - Operations Strategy The figure below gives an outline of the three steps of developing an operations strategy based on the Platts-Gregory appro
1. Consider a hot dog cart on a busy New York street. Customers arrive about every 3 minutes. a. Discuss: without any additional information, what is a plausible queuing model to u
Suppose you are the manager of an accounts receivable unit in a large company. You are switching to a new system of billing and record-keeping and need to train your three supervis
Consider this scenario: You are the senior executive responsible for technology innovation for Company A. The company learns of the cost and efficiency advantages of a new technolo
Draw the Flow Chart of Ant Algorithm?
Formulate the following problems:B.7; B.8; B.10; B.11 and B.17. Do not solve
Customers have the sole responsibility for prioritizing their own needs, selecting a contractor to perform their project, and terminating a project that is not working.
How would you describe the culture of your organization? How does your organization "feel" (climate)? Where do you see the evidences of your organization's culture? How does the cu
What things should be taken into consideration in the creation of a roadmap for a strategic plan? What are examples of external and internal change agents? What role do change agen
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