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Q 1 The probability associated with rejecting a high quality lot is denoted in acceptance sampling with the Greek letter alpha.
Q 2 Quality control charts usually have a central line and upper and lower control limit lines. Which of the following is not a reason that the process being monitored with the chart should be investigated? A. A large number of plots are close to the upper or lower control lines B. Erratic behavior of the plots C. A single plot falls above or below the control limits D. A change in raw materials or operators E. A run of five above the central line
Q 3 Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories. Which of the following is one of those categories? A. DMAIC B. Analysis and Remember management C. Standardization D. Control E. Inspection protocols
Q 4 The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following? A. Instituted a six-sigma approach to total quality control B. Demonstrated a high level of product quality C. Demonstrated outstanding quality in their products and processes D. Have a world-class quality control function E. Most significantly improved their product quality levels
Q 5 Which of the following is the cost of quality classification for costs such as scrap, rework, or repair? A. Appraisal costs B. Prevention costs C. External failure costs D. Internal failure costs E. Rework and wastage
Summarize the classical, behavioural and quantitative perspectives on management Identify the most important factors in each perspective
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