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1. What can top managers do to maximize chances for success here?
2. Cisco went live with ERP in a big bang fashion, which is inherently risky. How did Cisco mitigate this risk?
3. Was Cisco smart or lucky with its ERP implementation?
1. What issues are raised by this case in relation to the formulation of a service operations strategy? Answer: This example raises interesting questions relating to service str
Explain the consequences of risks
A jet engine has ten components in series. The average reliability of each component is 0.998. What is the reliability of the engine? (Round your answer to 3 decimal places, the
Do wholesaling intermediaries provide any ultimate value to customers, or do they just interfere with the process of retailing? Explain the reasons for your answer. Has the emergen
Mary Decker is thinking of suing the manufacturer of her car because of a defect that she believes caused her to have an accident, and kept her out of work for a year. She is suing
How customers were affected the BP oil spill disaster in the gulf
Record of operations in an organisation If the operation to be studied already exists it is important to record its details by direct observation. To help in this, many tools
Benefits of E-Business There are many benefits claimed for e-business, including: 1. Increased capacity 7 days, 24 hours 2. Reduced transaction costs/ cost of
Compare and contrast industrial products and consumer products
Process Capability Index - Measure of the Inherent Capability This index provides a measure of the inherent capability of a process by simply relating the 6σ spread of the pro
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