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1. What can top managers do to maximize chances for success here?
2. Cisco went live with ERP in a big bang fashion, which is inherently risky. How did Cisco mitigate this risk?
3. Was Cisco smart or lucky with its ERP implementation?
Service Blueprinting - Process Design Most of the recording techniques described so far had their origins in the heyday of scientific management. Service blueprinting is much
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Explain cost benefit analysis. Cost Benefit Analysis: This analysis is a mathematical technique for decision-making. This is a quantitative technique used to estimate the eco
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What do you understand by “line balancing”? What happens if balance doesn’t exist?
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Why should a service organization worry about being world class if it does not compete outside its own national border? What impact does the Internet have on this?
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