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Using the IT Savvy four types of the CIO (page 146 IT Savvy), choose a type for each of CIO or IT leaders for all of the cases we have reviewed in this class. Give example of why you think that the CIO is this type of manager.
Answer the following questions also for each-
a. Is it the right manager for the business and their IT strategy?
b. Do you consider them effective?
c. What do you think needs to be improvement?
Model of Service Quality - Customer Satisfaction Gap 1 Occurs due to management's lack of a clear understanding about how customers determine their expectations on the b
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