Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

What is uncontrollable costs, Q. What is Uncontrollable costs ? Uncont...

Q. What is Uncontrollable costs ? Uncontrollable costs General apportioned fixed overhead e.g. group overhead allocated or apportioned to divisions, which would not b

Open group architecture framework, Discuss the following quotation and ...

Discuss the following quotation and please provide examples. Enterprise Architecture is an organising logic for managing change within an Information Systems environ

Fixing the knowledge gap, Fixing the Knowledge Gap: Planning  Now com...

Fixing the Knowledge Gap: Planning  Now commence the 'Fixing knowledge gap' phase by identifying the broad nature of the solution required, as follows:  a)  Wherever you h

Question 3, Conduct an industry & a 5-Forces analysis for BOE/AIR. w/focus ...

Conduct an industry & a 5-Forces analysis for BOE/AIR. w/focus on commercial aircraft mfg (Hint: extend POV to travel preferences now & future, & review BOE/Air''s POVs on the indu

Solve this question as soon as posibble, Tangy spices Ltd, the countries’ ...

Tangy spices Ltd, the countries’ biggest spices marketer has decided to launch a hostile bid for Italy’s major spice marketer Chilliano. This is a rare case of an Indian company ma

How is strategy to be implemented, QUESTION (a) What is strategy implem...

QUESTION (a) What is strategy implementation, and what problems may arise in implementing a strategic change? (b) Who implements strategy in the organisation and how can the

Development of an asset management plan, Write a submission to your chief e...

Write a submission to your chief executive officer of your organisation describing a strategy to improve the organisation's assets, their management, and the standard of service wh

Maintaining the strategic plan, A good strategic plan is a dominant motivat...

A good strategic plan is a dominant motivator for change and usual progress updates are crucial to maintain that momentum. The next steps then are to regularly ensure in on progres

Technical reference model, Describe the structure and role of the Tech...

Describe the structure and role of the Technical Reference Model (TRM) in the The Open Group Architecture Framework (TOGAF).  What is the purpose of this component?

Competitive strengths, a) Use appropriate tools to examine the  affects of ...

a) Use appropriate tools to examine the  affects of present business plans. b) Review the position of an organization in its present market. c) Measure the competitive strengths

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd