Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

Industry Profitability, How do the five competitive forces in Porter''s mod...

How do the five competitive forces in Porter''s model affect the profitability of the overall industry? For example, in what way might weak forces increase industry profits, and in

Calculate the earnings per share, Q. Calculate the Earnings per share? ...

Q. Calculate the Earnings per share? EPS = Profit available to ordinary shareholders (PAT)/Weighted average number of shares in issue (Pence per share) This ratio shows t

Arguments for the controllability principle, Q. Arguments for the controlla...

Q. Arguments for the controllability principle?  - It would be considered fairer by a manager if they were not assessed on costs which are not within their own control. This is

Management, What can middle managers do to moderate the distortions introdu...

What can middle managers do to moderate the distortions introduced by such biases?

Prepare a strategic marketing plan, Task: Based on findings of Assignments...

Task: Based on findings of Assignments 1 and 2 (including feedback on your assignments from your lecturer), you are required to develop a Strategic Marketing Plan for your selecte

Explorations on leadership, Critically analyse and review the leadership ca...

Critically analyse and review the leadership capabilities of an actual leader-either someone you know or an historical or current leader and clearly identify and link those attribu

Ansoff growth matrix, Ansoff Growth Matrix The Ansoff Growth matrix is a...

Ansoff Growth Matrix The Ansoff Growth matrix is a framework that helps firms to decide their product and market growth strategy . Market penetration In market penetration

Focused factories - limited vertical integration, Focused Factories - Limit...

Focused Factories - Limited Vertical Integration Japanese companies prefer specialisation (derived from Adam Smith's theories on division of labour), with a limited or focused

Sanlam, write an essay of approximately 1500 words in which you critically ...

write an essay of approximately 1500 words in which you critically analyse and evaluate the value innovation strategy that sanlam opted for in their 2009 blue star financial advise

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd