Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

Compensation, compensation strategy template

compensation strategy template

Why a gis implementation might fail, What are the three important reasons w...

What are the three important reasons why a GIS implementation might fail, according to Eason (1994)?   Ans) Organizational mismatch Non-usability User acceptability

Break-even point in dollar, You are considering shortly opening a copier se...

You are considering shortly opening a copier serving center near a university.  Your estimate of fixed cost is at $15,000 a year and the variable cost for every copy made is $0.01.

Real Option, I have one real option problem I need help with

I have one real option problem I need help with

Strategic planing, do all organisations need strategic plans

do all organisations need strategic plans

The key stages in maintenance program in an organization, Question: (a)...

Question: (a) Many organizations consider the maintenance function as a critical operational and decision making area that can guarantee plant availability and reliability. A

Supplementary activities, To be effective in hazard control programme it...

To be effective in hazard control programme it must be planned and should be logical. Programme objectives and safety policies need to be established. Responsibility to th

Define relationship b/w company''s strategy & business model, Relationship ...

Relationship Between A Company's Strategy & Its Business Model 1.   Closely associated to the idea of strategy is the model of a company's business model . CORE CONCEPT:

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd