Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

Case study, Akash Engineering Ltd. (AEL) had achieved sales of Rs. 3440 lak...

Akash Engineering Ltd. (AEL) had achieved sales of Rs. 3440 lakhs during the year 2004-05 against sales of Rs. 1209 lakhs previous year. The sales this year were highest ever achie

Explain different aspects of term organisation culture, Question 1: (i)...

Question 1: (i) Explain the different aspects of the term ‘Organisation Culture'? (ii) Examine critically and discuss the importance of Organisational Culture in the imple

Product innovation rates, Product innovation rates are a: a. A goal-ba...

Product innovation rates are a: a. A goal-based measure. b. A corporate goal. c. A productivity measure. d. An external factor.

Prepare a complete training plan, The M.V Star of the orient is a 14,000 to...

The M.V Star of the orient is a 14,000 ton-cruise ship that was built in 1977. The ship is Greek-registered and Hong-Kong owned. The ship spent the ten years prior to 1989 cruising

Costco''s case, what makes costco''s a distnghished and well reputed retai...

what makes costco''s a distnghished and well reputed retail brand?

Market demand and supply information , What kind of market demand and suppl...

What kind of market demand and supply information would be useful to you in deciding upon a business strategy?   Ans) Market Demand and Supply Information  1) Do you requ

Calculate the growth-price-recovery, Hamadi Corporation manufactures an ele...

Hamadi Corporation manufactures an electronic component 'AZ-101'. This component is significantly different from its peer companies and has gained a high repute. The company presen

Ray''s satellite emporium, Ray's Satellite Emporium wishes to verify the be...

Ray's Satellite Emporium wishes to verify the best order size of their best selling satellite dish (model TS111).  Ray has estimated the yearly demand for this model at 1,000 units

Behaviour of divisional senior executives, Q. Behaviour of divisional senio...

Q. Behaviour of divisional senior executives? EVA can affect the behaviour of divisional senior executives in the following ways. 1.  They would concentrate their investment

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd