Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

Steps for setting up a maintenance strategy, Question: (a) Briefly elab...

Question: (a) Briefly elaborate on the steps for setting up a maintenance strategy. (b) Failures can be grouped in the following three categories namely Induced, Intermitten

Tools to influence social control, Tools to influence social control ...

Tools to influence social control Mission statements for example purpose and goals promoted. Reward for example linking remuneration with performance. Punishment

Groups and teams, groups and or teams will solve effectiveness and efficien...

groups and or teams will solve effectiveness and efficiency in 21st organisations.discuss

Discuss the pillars of total productive maintenance, Question : (a) Wh...

Question : (a) When equipment or a part thereof suddenly stops working, the operating costs in that environment start increasing due to production losses, capacity losses and

Critically examine importance of organisational culture, Question 1: Di...

Question 1: Discuss the following business strategies giving examples, and elaborate under what circumstances these business strategies are applied. i) Forward integration

Show the features of international and global strategies, Question: (a)...

Question: (a) Firms are always looking to outperform each other; three generic strategies have been identified to allow them not only to attain advantages over competitors b

What is the average contribution and selling price per unit, Division X has...

Division X has a target return on investment (ROI) of 12%.  It has fixed costs of £400,000 and a variable cost per unit of £5.  The net assets of the division forecast for the next

Mclaren Group, How has McLaren overcome the market entry barriers that are ...

How has McLaren overcome the market entry barriers that are present in the mass car market?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd