Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

How cost-leadership make use of ict, Question 1: (a) Explain a framewor...

Question 1: (a) Explain a framework for a company to manage its application portfolio. (b) Apply the application portfolio concept to show the different applications for a

Plan transition curves and superelevation, Current traffic pattern given as...

Current traffic pattern given as below.                                                 ZONE DESTINATION ZONE ORIGIN 1 2 3

Student.., ambassador is aknown brand in ethiopa. the company produces diff...

ambassador is aknown brand in ethiopa. the company produces different kinds of product that assisting the company to generate maximum profit more that of competitors. today the com

Supplementary activities, To be effective in hazard control programme it...

To be effective in hazard control programme it must be planned and should be logical. Programme objectives and safety policies need to be established. Responsibility to th

Assignment, Present a real life case study of the concept that you chose in...

Present a real life case study of the concept that you chose in Part One ‘in action’. You can use your own organisation or an organisation of your choice – we recommend you use an

Functions of a performance measurement system, The functions of a performan...

The functions of a performance measurement system; - Publicise direction for 'everyone to follow' e.g. partners, managers, directors, team members and other stakeholders. -

Management, What can middle managers do to moderate the distortions introdu...

What can middle managers do to moderate the distortions introduced by such biases?

KOTTLER, EIGHT STAGE PROCESS

EIGHT STAGE PROCESS

Benefit in a global market, 1.  Execute an e-strategy in an organisation. ...

1.  Execute an e-strategy in an organisation. 2.  Develop processes to monitor the execution of an e-strategy in an organisation. 3.  Assess how an e-strategy contributes to

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd