Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

Execution schedule for an organisation''s e-strategy, 1 - Assess the resour...

1 - Assess the resource needs for executing an e-strategy in an organisation. 2 - Develop an execution schedule for an organisation's e-strategy. 3 - Assess how existing busi

Systematic analysis, At this time, take a step back and clear your head. Sp...

At this time, take a step back and clear your head. Spend a few moments in deeper thought about yourself, in a self-evaluative manner. Then, describe how you will incorporate what

#title.Hospitality Management, Recommendation for future strategies, Strate...

Recommendation for future strategies, Strategic Management. Conclusion

Show the dimensions of culture, Q. Show the dimensions of culture ? Di...

Q. Show the dimensions of culture ? Dimensions of culture can help management determine  Leadership style e.g. if 'high power distance' then autocratic management exp

Strategy and employee performance, Select an existing business that aligns ...

Select an existing business that aligns their business strategy with employee performance. You may also use your own company. Consider the effect this alignment has had on sustaini

The strategies of the functional areas of an organisation, Discuss the ways...

Discuss the ways in which the strategies of the functional areas of an organisation should support the other levels of strategy. In describing how the functional strategies sup

IP Phase V, How much does it cost to get someone to write phase V Individua...

How much does it cost to get someone to write phase V Individual project Strategic Human Capital Management

Cues of unmet demand, what cues that might cause a company to suspect there...

what cues that might cause a company to suspect there is unmet demand for its products or services. How would I design a test to determine whether My suspicions are correct?

Process to implement balanced scorecard, Q. Process to implement balanced s...

Q. Process to implement balanced scorecard? 1. A clear vision of introduction of a BSC communicated and demonstration which senior management are committed to the idea. 2. E

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd