Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

How you can recognizing a company’s strategy, Recognizing a Company's Strat...

Recognizing a Company's Strategy 1.   A company's strategy is reproduced in its actions in the marketplace & the statements of senior managers regarding the company's current b

Business strategy and operation strategy, what is the relationship between ...

what is the relationship between business strategy and operation strategy?

Show the merits of using return on investment, Q. Show the Merits of using ...

Q. Show the Merits of using return on investment? Merits of using return on investment (ROI) -  Relative (percentage) measure so performance can be compared 'relatively' f

Professional strategies to increase personal networking, Cham Stores is one...

Cham Stores is one of the biggest private sector employer in the Syria. The company has more than 2000 employees in Syria, Emirates and London. In Syria, Cham Stores range from sma

Social choice mechanism, Assume a city of 1 million people, 75% of who are ...

Assume a city of 1 million people, 75% of who are willing to pay $1 maximum (each) to clean up pollution. The rest of the population is willing to pay $100 each to clean up polluti

Explain about trade receivable days, Q. Explain about Trade receivable days...

Q. Explain about Trade receivable days? {Yearend trade receivables / Credit sales (or turnover)} x   365 days This is the average length of time occupied by customers to pay

Show the 4c''s in performance measurement, Q. Neely's 4Cs in performance me...

Q. Neely's 4Cs in performance measurement 1.  Check position e.g. where are we now? 2.  Communicate position e.g. to internal and external stakeholders. 3.  Confirm pri

Evaluate a compensation strategy, The Fit Shop       The Fit Shop Ltd. i...

The Fit Shop       The Fit Shop Ltd. is a brand new firm that will open its doors exactly four months from today.  Its business objective is to sell all types of training, fitne

Hi-fi, 1. Identify and discuss strategic capabilities (resources and compet...

1. Identify and discuss strategic capabilities (resources and competences) of the chosen company using appropriate strategy tools and identify strengths and weaknesses for the firm

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd