Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

Incorporate strategic career planning, What outcomes are being assessed ...

What outcomes are being assessed 1.  Demonstrate to a prescribed acceptable industry level service skills within a tourism/hospitality operation (b) 2.  Recognise and examine

Discuss whittington''s four generic approaches to strategy, Question 1: ...

Question 1: What is strategy? Discuss Whittington's four generic approaches to strategy. Which approach would be most suitable to Toyota? Question 2: Research has shown

Strategy and employee performance, Select an existing business that aligns ...

Select an existing business that aligns their business strategy with employee performance. You may also use your own company. Consider the effect this alignment has had on sustaini

Diffrence between ROCE and RI, Q. Diffrence between ROCE and RI? Both R...

Q. Diffrence between ROCE and RI? Both ROCE and RI are good measures to use when assessing financial performance, since both consider the capital invested, as well as the profi

Activities in strategic management process, a) identify and explain the key...

a) identify and explain the key activities in the strategic management process. b) why do businesses need to go international .?

BCG matrix, i want to know the BCG matrix of MCB bank pakistan?

i want to know the BCG matrix of MCB bank pakistan?

What do you mean by dual pricing, Q. What do you mean by Dual pricing? ...

Q. What do you mean by Dual pricing? Dual transfer pricing means setting one transfer price for the internal seller and another transfer price for the internal buyer.  The basi

Estimate the cost of making the threaded studs, Estimate the manufacturing ...

Estimate the manufacturing cost for a bearing housing following the Formula Student Costing Scheme.   Dimensions and materials of the bearing housing will depend on your student

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd