Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

Explain the phases of the bath-tub curve, Question: (a) Briefly discus...

Question: (a) Briefly discuss the following Maintenance practices and list some of the techniques used to implement these practices in the work environment (i) Predictive

Develop wind energy offshore, We know from a great deal of research that wh...

We know from a great deal of research that when asked to assign probabilities to uncertain states of nature most people give answers that are over-confident when calibrated against

Case study on fisher price, Fisher price is famous for manufacturing qualit...

Fisher price is famous for manufacturing quality toys at moderate prices. Fisher price is the best known brand for toys. It enjoys the largest market share of around 65% in the ind

Feedback control - appraisal, Feedback is a process where part of the outpu...

Feedback is a process where part of the output of a system is measured and returned as input to regulate the systems further output.   Feedback normally involves gathering informat

Strength in swot analysis , Strength: Arpanaa is the only vegetarian re...

Strength: Arpanaa is the only vegetarian restaurant that offers good ambience and holistic experience for the people who visit the city. There is a free trip to the temples in

Strategic Planning and Organizational Development fo, Question 1: Read the ...

Question 1: Read the article in the assigned Reading, “Management: A Journey in Progress.” Which do you think are the most enduring management principles and management responsibil

What is competitor myopia, Instant competition blinds a company to latent c...

Instant competition blinds a company to latent competitors who can demolish the old ways of doing business.

Show the dimensions of culture, Q. Show the dimensions of culture ? Di...

Q. Show the dimensions of culture ? Dimensions of culture can help management determine  Leadership style e.g. if 'high power distance' then autocratic management exp

What are the characteristics of an effective control system, QUESTION S...

QUESTION Strategic decisions are the essence of strategic management. According to Pears & Robinson, typically, strategic issues have certain dimensions. Write short notes on e

Evolution and revolution in Hi-Fi sector, 1. Identify and discuss strategic...

1. Identify and discuss strategic capabilities (resources and competences) of the chosen company using appropriate strategy tools and identify strengths and weaknesses for the firm

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd