Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

Calculate the earnings per share, Q. Calculate the Earnings per share? ...

Q. Calculate the Earnings per share? EPS = Profit available to ordinary shareholders (PAT)/Weighted average number of shares in issue (Pence per share) This ratio shows t

Research on a business organization, The title of the research question is:...

The title of the research question is: 1. To investigate and research on a business organization of your interests. 2. To identify the scope of their business strategy, within th

Linking strategic organizational, Linking Strategic Organizational Initiati...

Linking Strategic Organizational Initiatives to Purpose, Mission, and Vision Select an existing business that is entering into a new or emerging market for that company. You may

KOTTLER, EIGHT STAGE PROCESS

EIGHT STAGE PROCESS

Distinguishes between deliberate and emergent strategies, 1 .Characterize t...

1 .Characterize the culture of the organization in which you work. How does this culture affect the work of middle managers? Have you experienced deliberate interventions by senior

Diffrence between ROCE and RI, Q. Diffrence between ROCE and RI? Both R...

Q. Diffrence between ROCE and RI? Both ROCE and RI are good measures to use when assessing financial performance, since both consider the capital invested, as well as the profi

What is the average contribution and selling price per unit, Division X has...

Division X has a target return on investment (ROI) of 12%.  It has fixed costs of £400,000 and a variable cost per unit of £5.  The net assets of the division forecast for the next

Technology can drive substitution of products or services by, A) Producing ...

A) Producing new and better products or services B) Substitution of require by a related product or service C) Displacing consumer spending into latest unrelated products and

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd