Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

Dominant strategy combination, Janet decides to play a game with her childr...

Janet decides to play a game with her children, Jay and Jill (who are fraternal twins) and Mo. Each child is in their own room and cannot communicate with each other. Suppose Jill

Explain different levels of strategy, J plc manufactures a range of cars. T...

J plc manufactures a range of cars. The company is structured on a divisional basis with each division having responsibility for a segment of the market. One of the divisions manuf

What is the average contribution and selling price per unit, Division X has...

Division X has a target return on investment (ROI) of 12%.  It has fixed costs of £400,000 and a variable cost per unit of £5.  The net assets of the division forecast for the next

Three stage transformation model of inputs, Product manufacturing operation...

Product manufacturing operations can be described as a three stage transformation model of inputs. Inputs Inputs are intangible. Unlike a traditional product, a servic

What do you mean by inventory days, Q. What do you mean by Inventory days? ...

Q. What do you mean by Inventory days? (Average inventory / Cost of sales)     x      365 days Average inventory can be arrived by taking this year's and last year's invento

Define the concept of strategic performance management, (a) Define the conc...

(a) Define the concept of strategic performance management.  (b) Explain how the Balanced Score Card (BSC) is used to connect strategic planning to performance measurement in

Leadership, i have to redo the assignment

i have to redo the assignment

What are the causes of equipment failures, Question 1: (a) What is vi...

Question 1: (a) What is vibration monitoring? Explain, with examples, how can it be useful in industries. (b) Briefly, explain the sources of contaminants which are comm

Importance of strategic management , Discuss What is the importance of stra...

Discuss What is the importance of strategic management towards the success of a business? Ans) Strategic management used to play a dissimilar after the Second World War. Strateg

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd