Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

Technology can drive substitution of products or services by, A) Producing ...

A) Producing new and better products or services B) Substitution of require by a related product or service C) Displacing consumer spending into latest unrelated products and

What is the eva for this division, Division Y has annual operating profit o...

Division Y has annual operating profit of £40 million after charging £6 million for the development cost of a new product which has been launched and is expected to last this year

Managing strategy and change, Taking into account the industry dynamics and...

Taking into account the industry dynamics and characteristics of the automotive industry, discuss the rationale (reasons for)the collaborative partnership between Renault, Nissan a

Information strategic plan, Submit the integrated final copy of your Inform...

Submit the integrated final copy of your Information Strategic Plan. The proposal will actually consist of the purpose, history, and scope located in the final project template

Calculate the earnings per share, Q. Calculate the Earnings per share? ...

Q. Calculate the Earnings per share? EPS = Profit available to ordinary shareholders (PAT)/Weighted average number of shares in issue (Pence per share) This ratio shows t

Management strategic planning, You are an asset manager for a large public ...

You are an asset manager for a large public utility organisation. The organisation has a range of assets, ranging from major distributors to minor assets directly serving users (fo

Discuss the digital strategies, Question : ‘The financial crunch has ur...

Question : ‘The financial crunch has urged companies involved in tourism to reshape their business model' As a tourism business consultant and in the light of the above stat

Discuss the organizational structure of a restaurant, Question 1: (i) ...

Question 1: (i) In food production, the success of the operation depends on the Executive Chef and his various heads of sections in the main kitchen. What are these sections

Introduction to bread talk, Strategic management is a systematic analysis o...

Strategic management is a systematic analysis of the internal and external factors to develop strategic actions for organizational goals (Dobson & Richards, 2004). Bread Talk is a

strategic intent, Pick a firm, discuss the effectiveness of current strate...

Pick a firm, discuss the effectiveness of current strategy and make a recommendations regarding a more viable strategy and rational for that Choice. Background to the firm It''s cu

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd