Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

UPD manufacturing, Would you recommend changing to the optimal order interv...

Would you recommend changing to the optimal order interval?

Explain the factors that cause unsuccessful implementation, Question: S...

Question: Strategy implementation can be said to consist of securing resources, organizing these resources and directing the use of these resources within and outside the organ

Miss, how much for a dissertation 15,000 words due in June with the topic i...

how much for a dissertation 15,000 words due in June with the topic is Strategic management? thanks

Develop wind energy offshore, We know from a great deal of research that wh...

We know from a great deal of research that when asked to assign probabilities to uncertain states of nature most people give answers that are over-confident when calibrated against

Define market value added, Q. Define Market value added? MVA is an exte...

Q. Define Market value added? MVA is an external measure of shareholder wealth, the market value added from one period to another. It is measured by the taking the rise in the

Designing stakeholders evaluation policies, 1. What stakeholders would you ...

1. What stakeholders would you have in the designing of the teacher evaluation policies? 2. What would be inclusive in a teacher evaluation process? (be very specific) 3. When

Jidoka - quality at source, Jidoka - Quality At Source Jidoka was firs...

Jidoka - Quality At Source Jidoka was first introduced by Dr Taichi Ohno into the Toyota Motor Company in the early 1960s. In the process of producing an efficient material fl

Importance of strategising in the success of a company, Which is more impor...

Which is more important in explaining the success or failure of companies: strategising or luck?

Lienear programming , A paper mill produces two grades of paper viz., X and...

A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd