Explain dimensional performance matrix, Strategic Management

Assignment Help:

Q. Explain Dimensional performance matrix?

The 6-dimensional performance matrix

Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance matrix, initially for service industries.  Like the balanced scorecard both financial as well as non-financial measures can be applied.  This model is also referred to as the results (financial and competitive dimensions) and determinants (quality of service, flexibility, and resource utilisation and innovation dimensions) framework, 'results' are linked to internal business processes which are the 'determinants'.

Results

  • Competitiveness
  • Financial performance

Determinants

  • Quality of service
  • Flexibility
  • Resource utilisation
  • Innovation

 


Related Discussions:- Explain dimensional performance matrix

Leadership resources, Imagine you have been asked to contribute to planning...

Imagine you have been asked to contribute to planning a session on leadership,collaboration and teamwork in a cultural diverse workplace for your organization. The leaders of this

Synerge, What are the problems in assessing the potential for synergy from ...

What are the problems in assessing the potential for synergy from a merger

Explain dimensional performance matrix, Q. Explain Dimensional performance ...

Q. Explain Dimensional performance matrix? The 6-dimensional performance matrix Similar to the balanced scorecard, Fitzgerald (1991) created a 6 dimensional performance m

Discuss the organizational structure of a restaurant, Question 1: (i) ...

Question 1: (i) In food production, the success of the operation depends on the Executive Chef and his various heads of sections in the main kitchen. What are these sections

30137341, #questatra is the world''s third oldest car company, and produced...

#questatra is the world''s third oldest car company, and produced a number of rather advanced streamlined cars during the course of its production run. Because spare parts and manu

How market has influenced the forms and content of the media, 1. The develo...

1. The development of the mass media has been shaped in fundamental ways by the fact that they have often been profit-driven. The commercial or capitalist context of media is evide

Statistics, #quesSome of its important characteristics are given below: St...

#quesSome of its important characteristics are given below: Statistics are aggregates of facts. Statistics are numerically expressed. Statistics are affected to a marked extent by

Define market value added, Q. Define Market value added? MVA is an exte...

Q. Define Market value added? MVA is an external measure of shareholder wealth, the market value added from one period to another. It is measured by the taking the rise in the

What is the net cash flow for each year, Net Present Value (NPV) analysis i...

Net Present Value (NPV) analysis is a method of calculating the expected net monetary gain or loss from a project by discounting all expected future cash inflow and outflow to the

Bus 475, i need immediate help with an assignment, can anybody help.

i need immediate help with an assignment, can anybody help.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd