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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gathering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
1. The monthly sales for Telco Batteries, Inc., were as follows: Month Sales Jan 20 Feb 21 Mar 15 Apr 14 May 13 Jun 16 Jul 17 Aug 18 Sep 20 Oct 20
Transformation Processes - Operation Function Here are examples of transforming processes: Information processing Organisations which handle large quantities of data
As the end of the year comes to a close, the CEO is evaluating Motorola's strategic approach and its ability to produce desired results for the company in the future. The CEO has a
As a part of the strategic planning process, our firm will have to examine external factors with the EFE Matrix and internal factors with the IFE Matrix. If we only do one of these
In Haifa Israel its illegal to take what to the beach
Activity Instructions There are two parts to this assignment. Part 1: Revise the previous flowchart you created based on any new or different information you gleaned during the las
A large municipality (250,000 citizens) is trying to decide where to locate a new community recreational center. The problem is relatively unstructured. There is a decision quality
Safety, Health, and Security" Please respond to the following: • Consider your current (or future) place or work and make at least two recommendations for improving the safety a
What does ethical egoism believe we should embrace as a cocept for living? How alien is this to Christian worldview? How does Ayn Rand argue the benefits of this concept? What does
The I-10 carpet outlet wants to develop a means to forecast its sales. The store manager believes that the stores sales are directly related to the number of new housing starts in
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