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In the 19th century hospitals had notorious reputations questionable places to visit, risky places to stay. What advances changed all this?
a.development of the germ theory of disease
b.advances in medical technology
c.avaliabilty of health insurance to pay the bills
d. all of the above
Customer Satisfaction and Service Quality - Operation Strategy Although you have seen examples of the dimensions along which companies compete and approaches to operations st
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