Question 1:

(a) Describe why ‘control' is an important function for a manager.
(b) Using relevant examples, contrast the three types of control namely feedforward, concurrent and feedback control.

Question 2:

(a) Describe what you understand by the term ‘business environment'.

(b) Describe how the different elements of the external environment may impact on business decisions.

Question 3:

(a) Elaborate on Tuckman's five-stage process of group development.

(b) Outline the main advantages as well as challenges to a manager in using teams.

Question 4:

(a) Explain Abraham Maslow's theory on motivation.

(b) Outline the main contributions of the scientific management approach to modern industry.