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Boston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 279 shipments have been turned in. They show the following over the past 8 weeks: NO. OF SHIP- REASON FOR DEFECTIVE SHIPMENT NO. OF MENTS INCORRECT INCORRECT SHIP- WITH BILL TRUCK DAMAGED TRUCK WEEK MENTS DEFECTS LOADING LOAD PRODUCT LATE 1 23 5 2 2 1 2 31 8 1 4 1 2 3 28 6 2 3 1 4 37 11 4 4 1 2 5 35 10 3 4 2 1 6 40 14 5 6 3 7 41 12 3 5 3 1 8 44 15 4 7 2 2 Even though Daniel increased his capacity by adding more workers to his normal contingent of 30, he knew that for many weeks he exceeded his regular output of 30 shipments per week. A review of his turnover over the past 8 weeks shows the following: NO. OF NO. OF Total NO OF WEEK NEW HIRES TERMINATIONS WORKERS 1 1 0 30 2 2 1 31 3 3 2 32 4 2 0 34 5 2 2 34 6 2 4 32 7 4 1 35 8 3 2 36 a) Develop a scatter diagram using total number of shipments and number of defective shipments. Does there appear to be any relationship? b) Develop a scatter diagram using the variable "turnover" (number of new hires plus number of terminations) and the number of defective shipments. Does the diagram depict a relationship between the two variables? c) Develop a Pareto chart for the type of defects that have occurred.
Reflect on the GEICO commercials you have seen and those discussed in your textbook. One of the things that these ads do is invite the audience to become involved and make an inter
Kelly Trucking, Inc., is planning a new warehouse to serve the western United States. Denver, Santa Fe, and Salt Lake City are under consideration. For each location, annual fixed
Using the information given in the following table: (A) Identify the critical path. (B) Determine expected project duration. Activities Precedes Duration Start a,b,c - a d 5 d f 6
Given this information: Lead-time demand = 630 pounds Standard deviation of lead time demand = 40 pounds (Assume normality.) Acceptable stockout risk during lead time = 4
Compare and contrast the traditional and matrix organization. What are its advantages and disadvantages of the matrix organization?
c) Role of computers in Production/Operations Management
After reviewing the RFP Tutorial from the lecture this week, share your thoughts about the steps outlined for creating an RFP. What value does an RFP bring to finding and buying th
According to the text there appear to be very limited opportunities for input substitution in the production of fire protection services. Which of the following is the most plausib
1. A company hires a file clerk but does not inquire into his criminal history. In fact, he has had several convictions for driving while intoxicated. On a lunch break, he gets dru
How does national culture affect strategy? To what extent do different approaches to strategy, different ways of thinking about strategy, reflect different underlying cultural assu
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