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Boston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 279 shipments have been turned in. They show the following over the past 8 weeks: NO. OF SHIP- REASON FOR DEFECTIVE SHIPMENT NO. OF MENTS INCORRECT INCORRECT SHIP- WITH BILL TRUCK DAMAGED TRUCK WEEK MENTS DEFECTS LOADING LOAD PRODUCT LATE 1 23 5 2 2 1 2 31 8 1 4 1 2 3 28 6 2 3 1 4 37 11 4 4 1 2 5 35 10 3 4 2 1 6 40 14 5 6 3 7 41 12 3 5 3 1 8 44 15 4 7 2 2 Even though Daniel increased his capacity by adding more workers to his normal contingent of 30, he knew that for many weeks he exceeded his regular output of 30 shipments per week. A review of his turnover over the past 8 weeks shows the following: NO. OF NO. OF Total NO OF WEEK NEW HIRES TERMINATIONS WORKERS 1 1 0 30 2 2 1 31 3 3 2 32 4 2 0 34 5 2 2 34 6 2 4 32 7 4 1 35 8 3 2 36 a) Develop a scatter diagram using total number of shipments and number of defective shipments. Does there appear to be any relationship? b) Develop a scatter diagram using the variable "turnover" (number of new hires plus number of terminations) and the number of defective shipments. Does the diagram depict a relationship between the two variables? c) Develop a Pareto chart for the type of defects that have occurred.
They have set up two TFSAs for long-term savings. One has a balance of $10,123 ($10,000 contributions, $123 in interest income for one year ). These funds are currently earn
What is the difference between purchasing and supply management?
1. List the following 10 attributes in the order you consider them necessary for the role of operations manager: people skills; eye-for-detail; mathematical skill; strategic thinke
where did the 60 come from in question 7 chp5 (60/x)
under which topic in operations management are models found?
For you personally, do you consider employee empowerment and participation important? Would you take a job where you are not empowered?
Stan Fawcett's company is considering producing a gear assembly that it now purchases from Salt Lake Supply, Inc. Salt Lake Supply charges $4 per unit with a minimum order of 3000
Measuring the impact of a capital acquisition on productivity is an example of multifactor productivity.
Sequence the jobs shown below by using the Gantt chart. Assume that the move time between machines in one hour. Sequence the jobs in priority order 1,2,3,4. Job Work Center/Machine
Responsiveness - Customers Needs for a Product How quickly the operations system reacts to changes in customer demand. This may be considered as customisation but in terms of
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