Examples of external failure cost, Strategic Management

Assignment Help:

Q. Examples of external failure cost

The customer perspective can control performance by the assessment of external quality failure. Costs incurred after the customer has received the good or service.

Administration of customer service and complaints
Cost of faulty product returns
Cost of product liability and warranty claims e.g. damages and repairs
Cost of free repairs and replacements for returns under guarantee
Loss of customer goodwill and brand reputation

Related Discussions:- Examples of external failure cost

Contrasting strategic planning to strategic control, Contrasting strategic ...

Contrasting strategic planning to strategic control Strategic planning is a more centralised planning approach, senior management tend to focus less on implementing specific c

Show the budgetary planning, Q. Show the Budgetary planning ? A budget ...

Q. Show the Budgetary planning ? A budget is a forecast and quantified plan of action. Budgetary planning creates a budget like a part of the planning process for the organisat

Assignment, i have many question i need to apply it on Saudi company and i...

i have many question i need to apply it on Saudi company and i need your help

What does process of crafting and executing strategy entail, What Does Proc...

What Does Process of Crafting & Executing Strategy Entail? 1. Crafting & executing a company's strategy is a five-stage managerial process: (a). Developing a strategic vi

Explain the different types of personalisation systems, Question: (a). ...

Question: (a). With the help of appropriate examples of your choice explain the different types of personalisation systems? (b). Distinguish between the micropayments and

Market based approaches, Q. Market based approaches? Cost based approac...

Q. Market based approaches? Cost based approaches to transfer pricing can ignore what external competition would charge, therefore 'open (external) market price' could be used

Genentech after the acquisition by Roche, apply a five forces analysis how ...

apply a five forces analysis how would you describe Genentech competitive position

Student, explain the role of communication in strategy implementation

explain the role of communication in strategy implementation

Dominant strategy combination, Janet decides to play a game with her childr...

Janet decides to play a game with her children, Jay and Jill (who are fraternal twins) and Mo. Each child is in their own room and cannot communicate with each other. Suppose Jill

What are the causes of equipment failures, Question 1: (a) What is vi...

Question 1: (a) What is vibration monitoring? Explain, with examples, how can it be useful in industries. (b) Briefly, explain the sources of contaminants which are comm

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages