Examples of external failure cost, Strategic Management

Assignment Help:

Q. Examples of external failure cost

The customer perspective can control performance by the assessment of external quality failure.  Costs incurred after the customer has received the good or service. 

  • Administration of customer service and complaints
  • Cost of faulty product returns
  • Cost of product liability and warranty claims e.g. damages and repairs
  • Cost of free repairs and replacements for returns under guarantee
  • Loss of customer goodwill and brand reputation

 


Related Discussions:- Examples of external failure cost

Describe about interest cover, Q. Describe about Interest cover? Intere...

Q. Describe about Interest cover? Interest cover =   (Profit before interest and tax (PBIT)/ Interest payable)            (no. of times) Interest cover shows the safety of e

SWOT, #quIf a SWOT analysis reveals that an objective is unattainable, apar...

#quIf a SWOT analysis reveals that an objective is unattainable, apart from changing the objective, what other changes might make the goal attainable? • Discuss the limitations of

Diffusion is, The amount and pace of market adoption.

The amount and pace of market adoption.

Capacity planning and pricing, During early 1981 People Express (PX) became...

During early 1981 People Express (PX) became one of the ?rst new entries into the deregulated interstate airline industry. PX's entry strategy was to offer a uniform low-price, no

Feasibility concerns, Whether an organization has the resources and compete...

Whether an organization has the resources and competences to deliver a plan

Examples of staff control in the workplace, Employee behavioural controls  ...

Employee behavioural controls  'Influencing the process of how staff work and behave'. Reward e.g. based on attitude or behaviour Dress code e.g. to ensure staff u

Prepare the table showing net profit and residual income, Question: A l...

Question: A large conglomerate with diverse business activities is currently considering whether it should commence Project X and has gathered the following data: Project X

Organisation strategic, According to strategic management, The company has ...

According to strategic management, The company has used location strategy to sustain its market share in the food and beverages industry. The company has selected high traffic area

Show the demerits of using return on investment, Q. Show the Demerits of us...

Q. Show the Demerits of using return on investment? The following disadvantages maybe experienced when choosing to use ROI as a primary performance measure. -  An accounting

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd