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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
Terminology of Operation Strategy It might be useful just to put some description to the terms used repetitively in this section. Terminology of strategy Mission or
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William Rich is an extremely wealthy entrepreneur who has owned several businesses. William sold some of the businesses while others failed and ended up in bankruptcy. Most recentl
1. What is meant by the level of threshold service of a least-cost system?
Why do you think many firms are experiencing an increase in their levels of outsourcing?
1) Bill of material errors can cause serious problems for MRP system calculations of dependant demands 2) No matter what forecasting technique is used, the probability of a prod
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