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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
How might Verwaayen contribute to organizational learning at Alcatel-Lucent?
In what ways if anywhere biases stereotypes or overt discrimination involved in this situation?
Superior expertise about how technologies work does not guarantee superior judgment about how they should be used, regulated, or governed. As technology becomes more sophisticated,
Forecasts for groups of items tend to be less accurate than forecasts for individual items because forecasts for individual items don't include as many influencing factors.
A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper i
To determine the standard working time for a special job, following observation data is collected: Observation 1 2 3 4 5 6 7 8 Time (in second) 17 18 15 14 13 15 16 13 a) If the pe
Give examples of bobtailing in FES
Which of the following competitive position of a firm is not as per ADL Matrix? (a) Dominant (b) Favourable (c) Difficult (d) Tenable
The probability of Event 1 is P and the probability of Event 2 is (1-p),for what values of P would you choose A?B?C? Values in the table are payoffs. Choice /Event Event 1 Event2
A young man has decided to open his own auto repair shop. He will need a management information system and he has asked you for help. Determine the capabilities of information syst
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