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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
You discover an antique in your attic that you purchased at an estate sale 10 years ago for $400. You auction it in eBay and receive $8000 for your item. What is the annual rate of
Southern Fresh has decided to make a policy that every product will receive enough shelf space to ensure that 98.75 percent of customers will find that their first choice is availa
1.A credit card company is interested in the average balance tht is carried by its college aged card holders. They are particularly interested in whether the average balance of the
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The local hospital's emergency department has 5 trauma bays. On average, patients requiring a trauma bay arrive every 50 minutes (with a coefficient of variation of 1, no seasonali
An Organization: Its Mission and Strategic Intent In this assignment, you will decide on a company's strategic intent, its mission, and the role of stakeholders in developing an
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