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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
What are the major options for appraisal of employees? Discuss each option, identifying the one that you think is "Best", and why you chose that option
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Disadvantages of Observation Methods: According to bailey the disadvantages in observation technique are: 1. Lack of Control: In artificial setting control over variable sis
Explain the 5-S practice for improving both the physical and thinking environment of an organisation. The 5-S practice is an approach to achieving an organised, clean and stand
Perform an analysis of the social / demographic, technological, economic, environmental / geographic, and political/legal / governmental segments to understand the general environm
Pizza USA is a chain of pizza restaurants offers sit down and take out service. Part I as the customer: make a list of the attributes of a pizza delivery of pizza delivery that are
Which among the following frameworks of ethics becomes less practical with an increase in the number of people, animals, etc. that could be affected by decisions made?
Identify four categories of measures that might constitute a Balanced Scorecard of performance measures and provide an example of each. Also explain how a Balanced Scorecard could
In a single period model if shortage cost is four times excess cost then the optimum service level is what percent?
Explain Four 'P's of Marketing. Four 'P's of Marketing : Marketing may be described as a human activity directed at satisfying wants and needs by exchange processes. A market
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