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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
Distinguish between a work center, a GT cell, and a flow shop. Describe and provide examples of each
Which stakeholders that was affected by the bp spill situation in America. What is the negative impact on that stakeholder?
HR planning should be focused on helping the organization achieve its strategic intent, which derives from its vision. These strategies need to both service the short-term, operat
Describe the steps involved in conducting a risk and opportunity assessment.
In article "Human Capital Measurement: From Insight to Action," authors Whitaker and Wilson Is human capital performance effectively measured through in relationship between Sta
What is your understanding of the terms: marketing and selling? Are they the same? How do you differentiate the two terminologies? Provide examples to support your points.
Happy Ten Produces sports socks. The company has fixed expenses of $80,000 and variable expenses of $0.80 per package. Each package sells for $1.60. 1. Compute the contribution mar
Discuss the strategic importance of layout decisions. How important as these decisions in terms of a company's long-term profitability goals? What are some examples?
Performance Measures - Operation Strategy It is common to find that measures are made of operational factors which do not contribute to the winning of orders, whilst key facto
Why are unions exploring new collaboration solutions in the face of economic/work adversity, and how did Saturn's ambitious Quality of Work Life (QWL) program address these factors
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