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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
What new and distinctive challenges does the organization face regarding an aging workforce? What can organizations do to plan for the impact that aging may cause? What speci
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Malpass International has been reliant on a legacy human resource management database for the past 12 years. Now, senior management has approved funds for a complete replacement. T
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Which best describes the client's role in the Generating Ideas stage of CPS? a. listens carefully to the ideas generated by the resource group. b. tells the resource group immediat
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explain how a supply chain management would enhance profitability with an analysis of supply chain network
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