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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
How can company use mass customization and personalization to decrease buyer power?
According to police sources a car with a certain protection system will be recovered 85% of the time. Find the probability that 5 of 7 stolen cars will be recovered.
Responsibilities of Operations Managers in Operation Management The responsibilities of operations managers 1. Understand and participate in setting business strategy
Routing Procedure For a new product or part the routing procedure consists of seven principle steps: 1.The first step is to analyze the product or articles and fabricate int
Discuss the reasons why a firm would seek ISO 9000 registration.
For the following data: Time (in Days) Activity Immediate Predecessor Optimistic Most Likely
Genny, Inc. bonds have a 9% coupon rate with semi-annual coupon payments. They have 9 1/2 years to maturity and a par value of $1,000. Compute the value of Genny's bonds if investo
Selection of Operations in an Organisation In any organisation there will be very many operations which could be studied; this step of the procedure addresses the question - w
A technique that uses a series of probability distributions and then transforms them into various risks is called: Answer Probability estimating Monte Carlo simulation
Creating diverse teams is a challenge. All of the following are important steps to include in a plan for bringing diversity to a team, except: a. The organization should publicly c
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