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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
How can you use Systems Thinking to simplify your daily life? Or is System Thinking just a "corporate" way of defining and justifying common sense?
Everything else remaining constant, when the sample size increases, which of the following occurs? The sampling error decreases. The sampling error increases. The sampling
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air travel on Mountain Airlines for the past 18 weeks was: Week Passengers 1 404 2 410 3 420 4 415 5 412 6 419 7 424 8 433 9 438 10 440 11 446 12 451 13 455 14 460 15 466 16 474 17
Demerits of Continuous or Flow Production The production problem which may arise particularly in high volume flow is that the constant repetition of a short time cycle task may
Would you want to manage an IKEA store? Why or why not?
As organizations grow and differentiate, problems can arise with a functional structure. Describe and explain the problems that may arise and how organizations may respond.
Develop a system approach to performance appraisal that combines a group of appraisers, various times for appraisal, and a variety of instruments. Identify when each element would
Explain the factors affecting motivation . Factors influencing motivation: Achievement-Personal satisfaction in problem solving and job completion. Advancement-Promot
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