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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
What is Lean Six Sigma, please explain and give examples, thanks
Describe a ethical dilemma ( be detailed)? What was the situation? Who did it involve? Why? What happened? What was and wasn't done?
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The first response to unfamiliar surrounds, like those encountered in an overseas assignment, is: Answer: a. Adaption b. Culture shock c. Fascination d. Reverse culture shock
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