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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
Describe the four options highlighted in the case study in terms of their feasibility, acceptability and vulnerability. The four options at Chatworth -the adventure playground deci
The issue of fraud must be considered when managing risk as it could present a major liability to the organization. Fraud is an act that requires an aggressive response and correct
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Provide 2 insights on conflict in organizations. Is conflict in organizations good or bad? Can conflict be avoided? Should all potential issues that can lead to increased conflict
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Assess the strategy of Wal-Mart in China where the company has recognized unions in all 62 stores, to its strategy in the U.S., which is to combat any type of union representation.
Apply a proces smodel to a services industry process that experiences problems with either internal or external customers. Discuss all elements
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