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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
Platts and Gregory Approach - Operation Management The Platts and Gregory approach has three steps and is based on the approach of comparing what the market wants with how the
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McDonalds traditional process to make-to-stock; Wendy's has a make-to-order and burger king has a process which is a hybrid of the other two. Discuss the advantages and disadvantag
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What are the activities of value chain analysis? Activities are business activities the organisation manages so as to add value for example, the product or service is worth mor
Ongoing risk exists in any project. Once a project starts, risk increases. How should one monitor and mitigate risk in a rapidly changing project?
what is characterstics of operation research
Least Cost Methods ( LCM): The NW corner rule describe earlier consider only the availability and supply requirements in making assignments'. It take no according of the shipping
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