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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
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Given the ease of use of simulation software such as Crystal Ball, what other data used in project management should probably be simulated?
In terms of developing a project plan, specifically recommend how this resource could expedite that process.
Explain what is Controlling. Controlling is defined as which managerial function that seeks to ensure an absolute conformity of actual performance through organizational person
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