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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
Why does the Baltzan text draw a distinction between e-business and e-commerce? • The Baltzan text lists four challenges for Web-based e-business (pp. 103 - 104). See i
the globalization and geographic dispersion of operations
A production line at A's machine shop has three stations. The first station can process a unit in 10 minutes. The second station has two identical machines, each of which can proce
What are some drawbacks and risks to a broad generic business strategy? To a focused strategy?
Axel telecommunications has a target capital structure that consists of 70% debt and 30% equity. The company anticipates that its capital budget for the upcoming year will be $3mil
Investor G. Loeb owns a 5-year, $1000 bond with a 5% coupon. If the yield to maturity on similar bonds is currently 10%, what is Mr. Loeb's bond worth today? A security analyst
A case study presents an account of what happened to an organisation or business over a period of time. It chronicles the events that occurred within that organisation and which th
According to Macintosh (2007), the greatest challenge facing modern managers is to raise the quality and productivity of service work. Or Many prominent managerial authors argue th
What do you understand by"line balancing"?What happens if balance doesn''t exist?
1. A manufacturing company has a small production line dedicated to the production of a particular product. The line has four stations in serial. Inputs arrive at station 1 and the
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