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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
USAA, which provides financial services to military officers by mail and telephone, is an example of a Answer focused service. Focused network. Clustered service. Diversified netwo
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Why is it important to view "the whole person" as a human services professional, rather than focus on the problem at hand?
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Small businesses have been slower to integrate information technology into their operations than larger companies. Discuss the reasons for this state of affairs, identifying severa
what is it ?
a budget is using which manager who is using spreadsheet software to prepare department budget is using which managerial skills according to Katz/1.human/ 2.technical/3.conceptual/
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