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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
An Electric Company estimates its demand trend line (in millions of kilowatt hours) to be D = 76 + 0.55 Q, where Q refers to the sequential quarter number and Q=1 for winter 2000.
1. In what ways has Samsung's multibusiness model changed overtime? Why did its top managers make these changes? 2. How is Samsung currently performing/ What kinds of changes is
In a cellualr network advancement cells must use the same or nearly the same frequencies for their voice signal channels in order to work properly?
Describe cultural intelligence.
What are the disadvantages of the demand management strategies? The disadvantages of the demand management strategies are as illustrated here: a. Not at all times effective
if you expand your existing company by opening a new divition in a foreign country, shouldthe new divistion be staffed by local personnel or by personnel imported from the parent o
Dell Computers is known for revolutionizing the personal computer market using mass customization. This company can turn out a huge volume of computers while still having a variety
Office Suite programs identify the resource that caught your interest and estimate its usefulness to the project management profession.
Are restatements of the law written and revised by congress and state legislatures true or false
Which of the following is not a characteristic that distinguishes services from goods? Service jobs are unskilled A service is intangible Services are perishable Services are heter
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