Evaluate the quality of a product, Supply Chain Management

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Question 1:

(a) You are required to identify the dimensions you would use to evaluate the quality of a product

(b) You are required to identify the dimensions you would use to evaluate the quality of a service

Question 2:

(a) "Productivity and quality are the two faces of the same coin". Discuss

(b) There are various types of team in a TQM environment. You are required to identify those teams and to comment on their specific characteristics.

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