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QUESTION 1 a. What is CRM? b. Why is CRM important in a service organization? QUESTION 2 What are the various behavioural styles which may be exhibited by a customer
Mr. Brian Smith is the 0fficer-in-charge of a group of 15 persons, all posted in the correspondence/registry services of the Texman Services, a company in the insurance business.
What should Mr. Sharma have done to avoid the misunderstanding?
How should handled a good grievances? A good grievances handling must: a. It must be simple, easy to know and to operate b. It must settle grievances at lower level c.
HOW GUEST MODEL IS APPLIED IN THIS MODERN WORLD HRM
OUR AIM IS TO BRING INNOVATION BY ADOPTING FOLLOWING STRATEGIES. - Competitive strategy: want to adopt competitive business strategy; we will attempt a sustainable competitive
the importance of data integrity
What are Programme Evaluation and Review Technique? PERT (Programme Evaluation and Review Technique): It is a technique used for controlling and scheduling the projects w
Refine your complex spreadsheet model to improve efficiency. a) The user needs to enter at least one of the following contact details: Home Phone, Mobile or E-mail address. If
POSDCORB it role in the converting a given policy in useful outcome
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