The Enterprise Architecture process is one of a number of Information System management processes that occur simultaneously within a large financial services institution such as a retail bank.  How can Enterprise Architecture assist with IS Planning and Program Management, and Capital Planning and Control? (20 marks)  In your answer discuss how longer-cycle processes such as Systems Lifecycle Management, Human Resource Management, and Security Management can impact the Enterprise Architecture process. Use examples to illustrate your answer.

Using Michael Porter's Five Forces model, identify and describe the architectural dependencies associated with one of the following applications (10 marks):

• CRM, or
• Procurement.

Describe how that particular application has enabled companies to better defend themselves against the threat of new entrants, substitute products, buyers, and the bargaining power of suppliers. Focus on two of the five forces only.