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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
QUESTION 1 Policy implementation is the most critical stage of the policy process. Critically analyse some of the main constraints that hinder the implementation of public poli
Relationship to Libraries: Document collection is a major function of all information service units. Libraries are traditionally known to be centres for collecting and storing
Physical Processing Work: Cutting : It is often found that books are received with partially uncut sections. If these are left unnoticed, readers may carelessly open up the p
Question 1 Supposing you are the CEO of MS Bank Corporation. Your bank is facing interest rate risk, which has affected its operation significantly. Deliberate the factors that i
Develop negotiating strategy and tactics These are two dimensions of the negotiating process. They are: Strategy: It has a long term focus. It is a predetermined app
Requirements for force account Let us now look at the requirements for force accounting: Force account should be justifiable as to why competitive bids cannot be invite
Question 1: You are to set up your biggest conference room for a cocktail party for a renowned bank in Mauritius. The cocktail is scheduled to start at 19h00. However, the same
Question 1 Strong employee relations equals solid organizations. Companies that interact effectively with workers financially outperform those that don't. Illustrate five m
Question 1 What is TCO (total cost ownership)? List the common task in IT system management. Discuss each task in detail Question 2 Explain people process technology appro
Question : (a) What are the skills required from change agents in order to manage the different kinds of change effectively? (b) What are the four basic change management st
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