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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Activities of a Binding Division: Identification and preparation of materials for binding Recording of all such materials requiring binding Specification of the sty
what is the relevance of hofstede''s dimensions model of culture to the tourism and hospitality industry
QUESTION The Public Procurement Act 2006 (PPA 2006) is a modern procurement legislation based on UNCITRAL Model Law. PPA 2006 was enacted in 2006 and came into force in 2008. A
Government Activities Information is also generated as a by-product from the activities undertaken by different governmental and non-governmental organisations. The most impo
Evaluation of Data : The historical data should be subjected to two types of evaluation. External Criticism: Evaluation of data is concerned with authenticity or g
Six Sigma - Cynics view The Six Sigma has taken on the life of its own. The cynics might see it as "the next big thing" which will fade as soon as the new buzzword will come al
Problem 1 (a) Radio as a medium of communication has advantages over Television and Print media. Explain three advantages of Radio and highlight two situations, with examples,
Question: "According to Lewin, change underlies the modification of those forces that keep a system's behaviour stable" (a) Why do people in organisations at times prefer t
T he change manager The change manager is accountable for the day to day activities of the change management process for the Information Management team. This person must es
Question : More and more hospitality managers are aiming towards sustainability. (a) As a future trend for management of hospitality organizations discuss what particular
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