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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Convenience Sampling - A convenience sample is a group of individuals who are readily available to participate in a study. That is, the choice of the sample is left complete
SIZE OF SAMPLE: Large samples are more representative of the population of interest than the sinall samples. There are no specific rdes for determining the desired sampl
PERIODICALS SELECTION: In Section 8.2, you have seen that acquisition work includes three distinct phases of activities. Periodicals selection is the fist phase. The selection
Title Catalogue: In a title catalogue, the titles of documents occupy at the leading section of entries, which are arranged in an alphabetical order. Queries of readers who re
QUESTION World heritage sites are identified as sites of outstanding global values that should be preserved for all humanity. Sites will be preserved for future generations and
Observation Technique: What does observation technique mean: Observation Is one of the basic and oldest research methods to gather data. Observation stops being a n
Internal Form of the Catalogue: As mentioned earlier, according to the internal farm, the two major types of library catalogues are the Dictionary Catalogue and the Classifie
Collection and Storage of Documents: From the dawn of civilisation man has recognised the need for collecting and preserving the records of human thought. Books and other grap
QUESTION 1 (a) Define 'A Group' and with the help of a diagram explain the different stages in 'Group Development' (b) Explain the characteristics of an 'Effective Team'
Documentary Sources: Those information which are contained in the published and unpublished documents, reports, statistics, manuscripts, letters, diaries and so on, are gr
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