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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Functional Organisation: The library is expected to take care of selection, acquisition and storage of documents. The documentation/information centre, in collaboration with t
Question Assume a large manufacturing company implemented both an ERP system and a Web ordering system. Develop a process map of the steps needed to fill a Web order. Be sure t
Information Centres: It is now customary to establish documentation cells within many special libraries to provide different types of information services to their clients. Wh
Question 1: (a) Using appropriate examples to support your answer, list five types of photography used. (b) Define the term "aperture" (c) Give two uses of an aperture (d
Non-Conventional-Modern Forms: In many western countries, modern and sophisticated forms of library catalogue are slowly replacing the card catalogue. Some of these forms a
Dusting and Cleaning of Shelves: These are important and indispensable routines of libraries which have to be attended meticulously. Books have to be protected from dust and
Specifications of Library Reinforced Binding: End papers: Endpapers are to be of good tough opaque paper of approved mild colour, with at least one plan white leaf betwee
QUESTION a) Outline four major benefits of ERP implementation. b) 'An ERP integrates the organization as one functional unit'. Briefly explain the meaning of this statement.
RESEARCH TOOLS: Questionnaire and interviews are probably the most frequently used data collection methods in rlursing research. Observation is also an important method
Supplies The supplier is responsible for the delivery of goods/services that are ordered/contracted to him as per the order. However, purchaser has to ensure the goods are del
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