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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
scope of or
AA Code of 1908: Cataloging rules: author and title entries / compiled by Committees of the Library Association and the American Library Association. - English edition. - Lond
Library Networks in USA and UK The United States has definitely taken a lead in library networking. Among the prominent agencies in this regard, are the Library of Congress,
D omain A community will be just a group of friends without the commitment to the domain. A domain is not just the group of people with connections but it is an identity which
Question 1: You have just been appointed as Food & Beverage Manager of a medium-size hotel. (i) Explain in detail the various areas you would check on the first week of you
Developing Procedures to Facilitate Recording: In order to have adequate account-of what was observed during observation some procedurrecordings should be followed, eithe
C hallenges Quality improvement can create conflicting situations and could result in complications. Project team members may be disillusioned by the past failures. The past e
Microforms: Micropublishing is retrospective, being merely the reprinting of previously existing materials. Back files of newspapers, periodicals and out-of-print materials a
Quantifying Observations: When the behaviours specified have to provide certain measurement then some form of quantification is required. The quantification usually
Steps in Developing a Questionnaire or Interview Schedule: a) Preliminary Decisions: Decide on the form that the schedule will take e.g. structured, unstructure
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