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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
QUESTION 1 (a) Every organisation must focus on quality performance. With the help of a schematic diagram, define the following terms as applied to management performance and i
A large unit manufacturing electrical goods which has been known for its liberal personnel policies and fringe benefits is facing the problem of low productivity and high absenteei
MAINTENANCE WORK AND MANAGEMENT: Of all the functions in a library, the maintenance work is the least discussed in professional literature. However, the importance of mainten
QUESTION 1 Explain clearly the meaning of the following- (a) Collective Responsibility of Ministers (b) Individual Ministerial Responsibility QUESTION 2 "Some pol
Problem a) (i) Name the two primary types of Internet e-banking websites. (ii) Clearly differentiate between these two types of e-banking websites. (iii) Outline the ris
STEPS LITERATURE SEARCH There are many points to consider in making an effective literature search. The first and foremost step is to ascertain the purpose, scope, depth and
Q. Can FCA assurance that a convinced service won't be privatized? No. FCA, in and of itself, cannot keep a service as of being privatized. However, FCA can show whether it is
Community relations in reference to public relations refer to a organization, company, or other entity's relationship with their community. Community relations involve cultivati
Some detailed important do's and don'ts while conducting negotiations are given hereunder. Do's: Know your authority as a negotiator and that of your counterpart.
mis for npo
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