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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Knowledge The dictionary definition of knowledge is 'organised body of information or the comprehension and understanding, consequent on having acquired an organised body of
Direct Ordering with Publishers: Due to the inefficiency of local booksellers, many a library has resorted to the practice of directly ordering with publishers or their local
Question 1: What are the needs for making organisational change? Explain organizational change Requirements for making organizational change Question 2: Wha
DIFFERENT TYPES OF INFORMATION SERVICES: Modem libraries and information centres provide a variety of documentation and information services to support research and developmen
Special Furniture Items-library furniture-library management Besides the above mentioned library furniture, a few other items worth considering are: Book trolley, whi
how do you generate and qualify sales lead
QUESTION 1 (i) Discuss the key activities of the strategic management process'. Explain why it is important for managers to recognise the interdependent nature of these activit
factors influencing demand
NEED FOR INFORMATION Everybody needs information for some purpose or the other. When you want to travel, you need information about routes, timings of the transport services,
C hallenges Quality improvement can create conflicting situations and could result in complications. Project team members may be disillusioned by the past failures. The past e
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