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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Requirements for force account Let us now look at the requirements for force accounting: Force account should be justifiable as to why competitive bids cannot be invite
Sample and Sampling The sample represents the population of those critical characteristics you plan to study. In other words, if the sample is representative of th'e pop
Selection Procedure: There can be two sets of operations in the selection of periodicals: those relating to continuing titles, and those relating to new titles. i) Continuing
Understanding body language Body language implies non verbal communication that involves body movements. What we try to deliver through verbal means may not be similar to the
QUESTION 1 Briefly explain how the following schools of thought contributed to Psychology (a) Psychoanalysis (b) Behaviourism (c) Cognitive approach (d) Humanistic/
Librarians room in library building in library management The librarian normally has a separate room of his own, adjacent to the work room and opposite to the main counter ar
Context Setting 'Context setting' implies that the significance and inter-relatedness of individual dataitems be made explicit, and piece of information in the entire scheme
Internal and Physical of the Catalogue: Internal Form of the Catalogue As mentioned earlier, according to the internal farm, the two major types of library catalogues a
QUESTION 1 (a) Every organisation must focus on quality performance. With the help of a schematic diagram, define the following terms as applied to management performance and i
describe the quantitative techniques in public system management
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