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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Translation Service: One of the constraints in the flow of information is the language barrier. About half of world's literature is published in languages other than English
Binding Policy for Libraries Most libraries acquire various kinds of materials which need differential handling and care. The question is: what is an adequate programme of co
(a) Explain the term Public Relations (PR) as per the British Institute of PR and illustrate the relevance and interdependence of i. PR and marketing and ii. PR and adverti
Persuasion When communication is your goal often is to persuade the audience to get the message that you are conveying to them. Persuasion is connected to the feasibility of th
Controlling Risks Risk management is not just providing for uncertainties - it is management of risks considering the combination of the probability (extent to which the risk e
QUESTION 1 According to Archie Caroll, explain the four levels of corporate social responsibility. How far is the model relevant to the Mauritian context? Use appropriate examp
Developing a Project Management Culture Moving the organisation to embrace a "project management culture" takes time and patience. The initial step an organisation can take is
REFERENCE WORK: The purpose of reference work is to allow information to flow efficiently from information sources to those who are looking for it. In the day to day activitie
Question 1 Define communication. Explain function and purpose of communication Question 2 Write down the advantages and disadvantages of oral communication Question 3 Wh
Reference Services: Reference services help the user define and identify his query correctly, bearing in mind how he intends to use the information, since this can affect the
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