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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
A key to success in a global knowledge economy Knowledge is the key to success. Organisations have to appreciate the competitive advantage of knowledge. Knowledge acquired has
QUESTION World heritage sites are identified as sites of outstanding global values that should be preserved for all humanity. Sites will be preserved for future generations and
QUESTION 1 Critically examine the nature of people-organisation relationship. Why is it important to distinguish between the ‘intent' and the ‘implementation' of management dec
Need for Several Entries A library catalogue can just meet any one type of user's approach like author approach, title approach, etc. We can also prepare catalogues, which ca
Kinds of Library Classification: When entities are books or other items of information, their classification is called Library Classification. Library classification has also
Question A List the different approaches to Quality. Describe Juran's views on Quality Question D a. Explain the factors determining the customer satisfaction.
Managerial W riting This provides a channel for management communication. Writing is a means of communication. It has specific advantages and disadvantages. Advantages
Internal Local Format Internal formats are so called because they are internal/local to a software system. They can be changed specifically as per the needs of the local syst
Information for Innovation Innovation is based on new ideas, and new combination of old ideas, the utility of which is tested with applications using different kinds of infor
Types of Reference work: a) The conservative approach is based on the fact that the users should be instructed on how to use books and libraries rather than on delivery of inf
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