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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Groupthink This is a condition where group pressures for conformity prevent the group from critically evaluating alternative viewpoints. The classic example of groupthink, the
QUESTION (a) What are some of the major types of Knowledge Management roles that exist in organizations today? (b) What types of competencies should be present in a good Kno
Question 1 Describe the external features of the heart. Add a note on circulation of blood within the heart 2 Discuss the major joints of thorax and pelvis 3 Explain the
Increase in Demand: Exponential growth in the volume of published information, increase in the number of users and availability of large number of online and C D - R OM bibli
The User Interface User interfaces are mechanisms built into information systems and services to enable the users to utilise these services in an effective manner. The interf
Selection of Sources: A good approach to literature search is looking up a bibliography, an encyclopaedia or a review publication. This provides background information as also
Disadvantages of contracting As we saw some of the factors that drive a contracting decision, now let us understand the disadvantages or criticisms associated with contracting
ecording of References or Information: Every literature searcher develops his own style of taking notes of references, While every effort should be made to optimise the time a
Steps for shopping (works/goods) Now that we are aware of the requirements for shopping, let us understand the steps involved in shopping: 1. Issue requests for quotation
Government Relations This is a sub function of corporate communication more frequently called public affairs. Depending on your organizations, the importance of government re
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