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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
AACR - L C Descriptive Rules - british museum cataloguing rules: Anglo-American cataloging rules / prepared by the American Library Association, the Library of Congress, the
QUESTION 1 Write short notes on the following (a) Observation method (b) Pavlov's classical conditioning (c) Experimental method (d) Reinforcement QUESTION 2
Reference Services: Reference services help the user define and identify his query correctly, bearing in mind how he intends to use the information, since this can affect the
Presentation of Results: Proper presentation of search results requires as much skill and care as in defining the subject and parameters of search. Reading lists need only be
PROCEDURE FOR DATA COLLECTION: The planning for research continues till a pilot study is conducted to see that the whole research design works. The next step is the stage of
Question: 1. (a) What do you meant by Maintenance strategy? (b) Name common Strategies and briefly explain them. (c) What are the steps that can be taken to improve
Conditions for adopting direct contracting We should adopt direct contracting when: Extension of existing contracts for works or supply of goods is justifiable on econo
QUESTION (A) Define learning (B) Playing on a backyard one day, three-year-old Albert is on a swing when a rabbit suddenly appears out of the bushes and startles him. He sli
Periodicals and Serials: Primary periodicals constitute one of the most indispensable categories of publications in academic research and special libraries. A substantial p
Observation Technique: What does observation technique mean: Observation Is one of the basic and oldest research methods to gather data. Observation stops being a n
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