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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
T op level management commitment and stakeholder involvement - Six sigma involves top level management commitment as well as stakeholder involvement. Let us go into det
Disadvantages of contracting As we saw some of the factors that drive a contracting decision, now let us understand the disadvantages or criticisms associated with contracting
Assigning the Class Number: Once the specific subject is formulated, assigning the correct Class Number can be done with the help of the classification scheme. But this process c
Question 1: (a) Support systems are essential in the change process. What are the different levels at which support has to be initiated, developed and nurtured? (b) Why is
Question 1 i) Explain the principles and importance of Quality ii) Differentiate between Quality Control and Quality Assurance Question 2 QFD is a customer driven planni
CLASSIFIED CATALOGUE: A classified catalogue is a form of subject catalogue, in which the entries are arranged by the class number which representing the subject of document,
Sample and Sampling The sample represents the population of those critical characteristics you plan to study. In other words, if the sample is representative of th'e pop
Question 1 Explain the CRM technology components Question 2 Explain any five features of SFA Question 3 Explain the major components of Enterprise Marketing Automa
Q. Does FCA acquire into account the environmental, health, and social costs of msw management? Ans. No. FCA do not account for these types of expenses. Noise, for instanc
Organizational Culture A common perception held by the industries members is a system of shared meaning. For most people, organizational culture is something they cannot descri
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