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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
R ole of inspection Inspection plays an important role in quality management. The products should be inspected at the end of the process to make sure that they meet the specif
FORMS AND RECORDS: The Technical Department does not have to maintain any register unlike other departments, However, it has the use of other appropriate records, forms and
Question 1: What are the alternative ways in which a decision can be made that affects the parties involved? In what ways will negotiation be seen as a tactical contest?
fact finding techniques on hotel management
Input to Quality Control Process The inputs to quality control are: Project management plan: this consists of the quality management plan which helps to control quality.
Question 1 The type, structure, and composition of individual teams vary within an organisation. a) Differentiate between formal teams and informal teams, using appropriate
C reating multiple types of value The organisations which have taken the steps to cultivate CoP have found that the communities are exceptional among the organisational struct
Document Delivery Services: Information searches conducted by library or information specialists from databases usually are from bibliographic much less on full-text databases
Oral Presentation It provides to spoken, rather than written communication where information is expressed to a group. The spoken word is frequently augmented by visual aids suc
Physiological measurement: Physiological Measurement can be classified as In Vivo and In Vitro. In -Vivo includes measurements of those which are performed directly withi
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