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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
QUESTION a) Mintzberg argues that the word "strategy" has been used implicitly in different ways and provides five definitions. Elaborate on these definitions of strategy b)
Finding resources: As said earlier, supply is another basic factor. Supply means availability of documents for acquisition. Information regarding supply can be collected in th
Question 1 Write a short note on technology strategy. Describe in detail about the innovation management Question 2 What is the importance of technology diffusion? What are t
QUESTION 1 While managing institutions, managers have to deal with four variables (a) Identify and briefly describe these four variables (b) Using a concrete example expl
QUESTION 1 Implementation of selected strategies is a phase in the strategic management process. Discuss the key issues that need to be considered in this phase. QUESTION 2
Termination of Contract and Conditions for Termination One event which can arise in contract performance management is an extreme non-performance by either contracting part
Product standards Product standards bring about a high quality of products. The customer needs continuous assurance of the credibility of a product for sustained relationship w
Mechanisms The first step towards HRD is to set up a unit in the organisation to deal exclusively with personnel development programmes. The mechanisms to implement these prog
QUESTION 1 (a) What do you understand by the term 'Enterprise Resource Planning (ERP)? Discuss the evolution of ERP (b) How business process re-engineering can be integrated
Question 1: Mention and discuss three important codes of ethics established by the World Tourism Organisation regarding tourism development with respect to the facilities pr
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