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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Observation Sampling Technique: Since it is usually impossible to observe behaviour for extended period of time because of fatigue and boredom one must plan how and when t
TYPES OF CATALOGUE: You have learnt the definition, objectives and functions of a library catalogue and the physical forms in which it exists, with their distinguished feature
Question (a) Explain why an ERP system is a good tool for developing and executing production plans? (b) There are three general approaches to production namely: (I) Make
QUESTION 1 (a) Distinguish between conflicts of interest and bid rigging in public procurement (b) Explain the importance of a Code of Conduct in preventing corrupt practice
Housing Star t This is the beginning of the construction of a new housing unit. Housing starts are used as an indicator of economic development, since if there is raisi
Size of library building in library management The size of the library building is determined by the number of clientele it is going tocater to (many subscription and public
QUESTION 1 As the marketing executive of Burger King, what are the recommendations that you can make to the Board of Directors to improve sales and recover market share apart f
Prussian Instructions: The Prussian instructions. Rules for the alphabetical catalogues of the Prussian libraries l translated from the 2nd edition, authorized, 1908; with an
Referral Centres: A referral centre is some sort of "information desk" for the scientific and technical community which does not provide enquirers directly with the informatio
Problem 1: a. Distinguish between underemployment and unemployment? b. Why do they constitute a serious development problem? Problem 2: a. Compare basic types of pla
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