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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
The areas to be considered while monitoring and controlling a contract are wide spread. They are: P h y sical mobilisation: In this stage, the contractor gathers people, m
Inside and Across Boundaries The Communities of Practice might exist within a business unit or stretch across the divisional boundaries and most of them cross the boundaries be
The Integrated Management Project is designed to: develop your capability to think and act strategically test your ability to apply the concepts taught and techniques le
LIBRARY BUILDING Libraries come in various types and sizes to fulfill certain specific needs of the community it is established to serve. Thus we can have a single room vil
Need for Technical Processing: The need for technical processing has been brought about by a number of reasons/factors. They are: 1) Accelerated growth of information r
A large unit manufacturing electrical goods which has been known for its liberal personnel policies and fringe benefits is facing the problem of low productivity and high absenteei
Question: You have just been appointed as the new rector of Visionary Secondary School with 30 teachers and 400 students. This is your 1 st job as rector and you want to succe
Whom do you think Rajender will eat with? Why?
H i story of quality management Earlier limited products were made by skilled craftsmen who inspected and took pride in their work before selling it to their customer. Crafts
Drawbacks There are certain drawbacks and disadvantages also in centralization of processing. 1) Some libraries may not be able to afford the operational costs involved.
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