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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
QUESTION Culture has become an essential element of the tourism system. Cultural tourism is also frequently quoted as being one of the largest and fastest growing segments of g
Question 1 Explain the different methods of internal and external communication Question 2 Explain the three stages of a pickup process Question 3 Explain the diff
Reliability: Refers to the accuracy and consistency of a measuring tool. A measure is reliable when an individual remains nearly the same in repeated measurements. Re
A c quisition An acquisition is slightly different from a merger. Unlike all mergers, all acquisitions involve one company purchasing another - there is no exchange
Question 1 When you establish an export firm there are numerous regulations which have to be followed. List the steps in establishment of an export import firm. Describe the proce
Nature of Entries to be Filed We have noted that catalogue entries are either word entries or notational entries. In a dictionary catalogue they are word entries. In a classi
Halo Ef fect Halo effects refer to drawing a general impression of an individual based on a single characteristic. For example, if a person is well-dressed, you might s
Question 1: "Public Policy provide one a better understanding of what governments do, why they do what they do and what difference public policy makes to the lives and circumst
Q uality improvement It is a systematic approach to make the process of work more effective, efficient and appropriate by removing rework, unwanted work, loss and frustra
Question: (a) Conflicts, as an aspect of managing change, is inevitable in organisations. Show the main sources of conflict in the workplace and elaborate on three of them?
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