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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Question 1: You have just been appointed as Food & Beverage Manager of a medium-size hotel. (i) Explain in detail the various areas you would check on the first week of you
Question: A textile manufacturing company would like to implement a system for managing its production. The company does not have any in-house IT staff and has outsourced the c
Question: (a) Change has become an inevitable feature of organisational life in today's competitive business world. Change can manifest itself in two forms. It can either simpl
a) Security issues are a major source of concern for everyone both inside and outside the banking industry. There are some security questions that need to be considered before dep
QUESTION 1 (a) Elucidate the steps involved in the Human Resource Planning Process (b) Give four major reasons explaining the importance of Human Resource Planning in organi
Stereotype The tendency to judge someone is based on the perception of the group to which that person belongs. For example I might stereotype him as a "jock" if I know a person
Change Order Management In previous section we learnt that incentives motivate and penalties keep a check for faults that occur in a project. In this section we will understand
QUESTION 1 Using appropriate examples from the hospitality industry illustrate how a company may benefit from integrative types of strategies QUESTION 2 Before executiv
Developmental Longitudinal and Cross Sectional Survey: Suppose, you wish to study the growth and development pattern of children from birth tofive years of age. This i
PHYSICAL FORM OF LIBRARY CATALOGUES: Over a period of time, library experts have tried to develop different physical forms of library catalogue, such as, bound register form,
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