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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Literature Searching Service: There are occasions when users want to know "everything that has been published" on a subject. The most important reason is that they want to kno
Functional Organisation: The library is expected to take care of selection, acquisition and storage of documents. The documentation/information centre, in collaboration with t
BINDING MATERIALS: The quality of binding depends on the type of materials. As a working librarian or a prospective librarian you would need to be conversant with the types an
Translation Service: One of the constraints in the flow of information is the language barrier. About half of world's literature is published in languages other than English
Shelf Register/Shelf List: Shelf register or shelf list is an important record of books; which shows the position of any book on the shelves. In order to control the movement
A d v e rtise and Prepare the Shortlist Here we will learn how to advertise for inviting proposals. As opposed to open bidding for goods and works, proposals for consult
Types of Reference work: a) The conservative approach is based on the fact that the users should be instructed on how to use books and libraries rather than on delivery of inf
Card Filing Work: After the Accession List is made the catalogue cards relating to the released documents are ready for merging with the catalogue. In the case of the Classif
Question 1: You are to set up your biggest conference room for a cocktail party for a renowned bank in Mauritius. The cocktail is scheduled to start at 19h00. However, the same
SAMPLING ERROR AND SAMPLING BIAS: Sampling error may be deiined as the difference between data obtained from random sample and data obtained from entire population. E
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