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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Question 1: (a) Describe the term "quality" within the hospitality industry and explain on what it stresses and how it influences an organization. (b) Introduce the concept
a) Explain why the following security measures are important in e-banking: (i) Data confidentiality (ii) Data Integrity (iii) Access control (iv) Auditing b)
LIBRARY CATALOGUE-Introduction Library catalogue is an essential and important tool for any library. This tool has been developed to facilitate the use of reading materials in
Question 1: A contract may provide that in case of some specified breaches mentioned in the contract, the defaulting party should compensate the other party. Discuss the val
Reprography unit in library building-library management With the advent of cheap and efficient photocopying machines, provision of photocopy service has become a must in most
Current Awareness Services: Current awareness services are designed to keep the user abreast of information in thier area of work or interest that has recently been published
Literature Search Services: Literature search service is considered as an extension of reference service. An important aspect of literature search service is ascertaining the
QUESTION 2 a) Due to severe budgetary constraints that is facing the central government, public sector projects are being resorted to on a public-private basis. Explain what is
Library Networks A Library network is defined by Hunter and Bakewell as "A group of libraries and/or information service points, connected together for the purpose of satisfy
British Museum Cataloguing Rules: British Museum, Department of Printed Books. Rules for compiling books, maps and music in the British Museum. - Rev. ed. - London: British Mu
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