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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
AACR 2- 1988 revised - L C descriptive rules: Anglo-American cataloging rules/ prepared under the direction of the Joint Steering Committee for Revision of AACR, a committee o
Psychological and Sociological Measurement: Psychological Measurement mainly makes use of psychological tests and inventories. Psychological test is an instrument desig
QUESTION 1 The Proven Path consists of a number of discrete steps. Explain the different steps of the proven path. QUESTION 2 One major step in getting organized is to
Arrangement of Documents in Libraries: Until the end of the 19th century library collections were small in size. Not as many subject fields had developed as one notice now, an
Question 1: Read the following and answer the questions below. You are the Health and Safety Officer of a big industrial group which is constructing a new factory in which o
Types of Observation: Types of observation relate to the observer-observed relationship. It has been described as "concealment and participant", "concealment and non- part
BINDING PROCESSES The, binding of books is both a craft and an art although the artistic aspect has receded to the background in modem binding, except for some special catego
T he configuration manager The configuration manager is approximately tangential to the change management process in that, the configuration manager has no approval authority
Gilding: Gilding or colouring edges may be done either at the time of trimming the edges or after cutting the boards. The purpose of gilding or colouring is primarily or prot
QUESTION (a) Define and discuss the differences between vision and mission statements (b) List 10 major benefits of strategic management (c) What are the pitfalls in stra
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