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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Question 1: (a) Explain what you understand by corporate identity. (b) What are the elements that constitute a Corporate Identity? (c) What is included in A Corporate Ide
Change Order Management In previous section we learnt that incentives motivate and penalties keep a check for faults that occur in a project. In this section we will understand
SOURCES OF CLASSIFICATION TERMINOLOGY: The following are sources for classification terminology : a) ALA Glossary of Library Terms; 1956 b) BLISS (H E), Bibliographic Cl
Question 1 The type, structure, and composition of individual teams vary within an organisation. a) Differentiate between formal teams and informal teams, using appropriate
Personnel: Technical processing work is, perhaps, the area in the whole library work where the highest degree of professional expertise is needed. Therefore, the technical dep
critically analyze mr. vincent''s reasoning
Question: Psycho social Hazards-Job stress (a) How would you define job stress? (b) What are the causes of job stress? (c) Who are the workers affected by job stress?
Rules of thumb for a competitive negotiation: Stick to your planned target and walk away points. You are likely to get a better overall deal if you make a larger nu
Persuasion When communication is your goal often is to persuade the audience to get the message that you are conveying to them. Persuasion is connected to the feasibility of th
Controlling Risks Risk management is not just providing for uncertainties - it is management of risks considering the combination of the probability (extent to which the risk e
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