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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
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During the analysis of a process that was evaluated, a situation arose where it was seen that the variability of the data points collected was non-random on several occasions, i.e,
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how do you write a lp model in standard form? ex) max z=9x+6x subject to 12x+5x x
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QUESTION 1 Negotiators are likely to make systematic errors while processing information. Discuss the cognitive biases that are likely to hold back the performance of negotiato
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