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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
TYPES OF CATALOGUE: You have learnt the definition, objectives and functions of a library catalogue and the physical forms in which it exists, with their distinguished feature
Problem 1 Many surveys have been carried out over recent years to try to evaluate why customers are lost. While the answers may vary by customer and organisation, survey after
Question: The ‘external environment' of a firm represents basically the forces and institutions outside the organization that may affect organizational performance. (a) Def
Periodicals: Now let us discuss the type of documents that need binding in libraries. Among these, periodicals need to ' be bound for their archival value. Periodicals constit
Question: a) Describe why the following security measures are important for e-banking and how are they implemented? (i) Data Confidentiality (ii) Data Integrity (iii) Aud
The Integrated Management Project is designed to: develop your capability to think and act strategically test your ability to apply the concepts taught and techniques le
Question 1 (a) Distinguish between "form" and "function" in language. (b) Language functions in many different ways. Identify and discuss the functions of language in s
Question 1: What are the alternative ways in which a decision can be made that affects the parties involved? In what ways will negotiation be seen as a tactical contest?
Question 1: (a) What are the four objectives of biological treatment? (b) Describe fully the process microbiology for (i) Anaerobic digestion (ii) Composting of slud
Problem 1 (a) Illustrate on the 3 main stages of the development of PR in the U.S? (b) Describe the main transformations that PR has undergone since its inception? Pro
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