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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
A c quisition An acquisition is slightly different from a merger. Unlike all mergers, all acquisitions involve one company purchasing another - there is no exchange
Whom do you think Rajender will eat with ?
Q uality improvement Quality improvement can be defined as the organised creation of the beneficial change along with the attainment of unprecedented levels of the performance
Forms of Centralisation In centralised cataloguing we observe that there are several forms of centralisation like: Card (or Sheaf) service MARC (Machine-Readable C
Acquisition of NBM: Once it is decided that NBM will form a part of the collection of the library, efforts should be made by the librarian to make a planned selection of NBM t
understand the prospect for growth in global services
Explain the role of unions in determining the design and the implementation of the pay for performance plans.
Steps in Developing a Questionnaire or Interview Schedule: a) Preliminary Decisions: Decide on the form that the schedule will take e.g. structured, unstructure
Problem QC is often performed by a team of professionals who use specific techniques. These techniques do vary depending on the intended measurement. Without QC techniques, a c
Systematic Sampling: This is sometimes called as sampling by regular intervals. The method is also known as "pseudo-simple random samples" as they have properties similar
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