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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
QUESTION 1 (a) Identify and critically discuss the different phases involved in the road map to ISO 9001:2008 Certification (b) ISO 9001:2008 is based on a framework known a
Question : (a) What are the skills required from change agents in order to manage the different kinds of change effectively? (b) What are the four basic change management st
User Registration An obvious first step in any circulation system is to register the users or borrowers. This is a time consuming and somewhat expensive procedure but mandator
Search in Secondary Sources When secondary periodicals are available on the subject as well as on the broader subject, the search must first begin with the secondary periodic
STACKING PRINCIPLES: Laws of Library Science (refer Unit 2 of Course BLIS-01) give clear guidelines to the ways of organising stack rooms and the arrangement of books on shel
QUESTION 1 Describe the various methods that can be used at a place of work to ensure that the storage and handling of materials are carried out in an effective and efficient m
PERIODICALS RECEIVING WORK: The work of receiving periodicals is perhaps the most difficult activity in the Periodicals Department. It requires thoughtful planning and systema
Disadvantages of contracting As we saw some of the factors that drive a contracting decision, now let us understand the disadvantages or criticisms associated with contracting
Controlling Risks Risk management is not just providing for uncertainties - it is management of risks considering the combination of the probability (extent to which the risk e
A d v antages of an EPM System Let us now see some of the advantages of EPM are: One of the key rewards of converting to an EPM system is that projects have superior
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