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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Question 1: With the help of an organisation chart, explain the importance of: 1. The Front Office Department 2. The Reservation Office 3. The Housekeeping Department
Indexing and Abstracting Services: We have already discussed in Section the indexing and abstracting publications as secondary documents. The topic has also been discussed in
PURPOSE OF SAMPLING: When the population is too large and spread oyer a vast area, sampling needs to be done for the economy of time, energy and cost. But it is also
The areas to be considered while monitoring and controlling a contract are wide spread. They are: P h y sical mobilisation: In this stage, the contractor gathers people, m
C onnecting professional development and corporate strategy The CoP builds value by connecting the personal development and also the professional identities of the practitione
S t rategy-Implementing and strategy-making value The CoP gives value through the ability to develop the new strategies as well as implement the existing ones. The CoP, on th
Filing Equipment -LIBRARY EQUIPMENT-LIBRARY MANAGEMENT Provision for filing has to be made for many kind of materials, from architectural and technical f very large size to
Question 1: (a) Show what is meant by the managerial environment? Illustrate your answer with specific examples using both internal and external environmental influences within
Subject Analysis: Subject analysis is one of the longest established forms of added value in information services. It extends to the intellectual processes of indexing, classi
Cooperative and Centralised Cataloguing There are many similarities in objectives and purposes of cooperative and centralised cataloguing, however, there are many differences
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