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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
LIBRARY COOPERATION Libraries have many things in common. The processes and practices in several libraries are similar. Even the problems of management and services are commo
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Sheaf or Loose-Leaf Form: Sheaf form of library catalogue is also referred to as loose-leaf form. A sheaf form of catalogue is one in which slips of paper are put into a loose
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Functions of Quality Standard Quality standards are the vital part in forming the Quality framework. They outline the elements of a quality. The functions of Quality standards
Power positions in negotiations Power is simply the ability to influence another person or organisation. X has power over Y if X can get Y to do things that directly benefit X
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