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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Skills in Literature Search: Expertise in literature search can be gained only by experience. Some attitudes or traits conducive to a good literature search are: imagination,
Question 1: Designs need to be practical, functional and rational. According to you and with appropriate examples from the hospitality industry, what are the common problems fa
Categories of Information in Social Sciences It would be useful, particularly in social sciences, to group information into three categories: • Statistical Information
Question 1 How are taxable entities divided for the purpose of determining their residential status? Question 2 What do you understand by expenditure on scientific research?
Shelf Arrangement: Once the library has a taken decision on the number of sequences in which the total collection is to be organised the material in the shelf in each sequence
R Chart In this part we are going to look at control charts which are directed towards monitoring the variability in case of individual characteristics like the variability in
Library Binding: Binding should be appropriate to the type of material and to the expected use. Early binding for libraries stressed strength, appearance being only a seconda
Question 1 Define communication. Explain function and purpose of communication Question 2 Write down the advantages and disadvantages of oral communication Question 3 Wh
Card Filing Work: After the Accession List is made the catalogue cards relating to the released documents are ready for merging with the catalogue. In the case of the Classif
QUESTION 1 List 8 components that need to be taken into consideration when assessing the total cost of ownership of a system QUESTION 2 With regards to supply chain man
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