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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Question 1: With the help of an organisation chart, explain the importance of: 1. The Front Office Department 2. The Reservation Office 3. The Housekeeping Department
QUESTION 1 Porter's five forces model of competition identifies the main sources of competitive forces and assesses the strength of the forces to help the organization craft be
Question 1 What do you mean by barriers of communication? Explain different types of barriers to communication 2 Explain the different types of listening 3 Discuss the SQ
QUESTION a) Define cost benefit analysis as used to appraise large public sector investments b) Compare and contrast cost benefit analysis with investment appraisal c) Ex
Consulting: Consulting work can be done at prescribed intervals or as and when needed for placing an urgent order. For this purpose, subject lists are typed out from the car
Advantages The machine-readable catalogue performs, all the functions of a library catalogue with greater efficiency and speed than any other form. We shall spell out theseadva
ORGANISATION OF DOCUMENTATION: The documentation and information centres at local levels that are attached to individual R&D institutions, business houses, industrial enterpri
QUESTION (a) Define and discuss the differences between vision and mission statements (b) List 10 major benefits of strategic management (c) What are the pitfalls in stra
STACKING SYSTEMS: The main consideration in stacking is to achieve economy of space while ensuring ease of accessibility for the readers to the contents of the shelves. Space
Purposes: Description, exploration and explanation are three main purposes of survey approach. a) Description: Surveys are frequently conducted for the purposes of ma
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