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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Problem 1 The Fisheries department has decided to buy a second hand boat for patrol at sea and has agreed with Pro Naval Ltd for the latter to supply the department with an e
Name Catalogue: A name catalogue is a variation and extension of an author catalogue. It contains entries for works of an author and also for books written on him. All entries
Question: (a) Managers and other change agents use various means for mobilising power, exerting influence over other people, and getting them to support planned change effort
Convenience Sampling - A convenience sample is a group of individuals who are readily available to participate in a study. That is, the choice of the sample is left complete
List out the secondary sources of information while pursuing market research
Selection Procedure: There can be two sets of operations in the selection of periodicals: those relating to continuing titles, and those relating to new titles. i) Continuing
what it is all about?
Document Delivery Service (DDS): Document Delivery Service is actually concerned with the supply of documents to the users on demand, either in original or its copy in print o
C ommunity The community element requires attention, organisation and also nurturing. The members of the community might choose to join together to help each other and share t
Question: The following diagram shows a C.P.A.-network modeling the stages in the construction project. Each arc is labeled with the letter denoting the activity it represents
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