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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Q uality improvement It is a systematic approach to make the process of work more effective, efficient and appropriate by removing rework, unwanted work, loss and frustra
Demerits of dictionary catalogue: The alphabetical arrangement of entries in one sequence is at once the strength and weakness of a dictionary catalogue. The subject entries g
Categories of Information in Social Sciences It would be useful, particularly in social sciences, to group information into three categories: • Statistical Information
Literature Search Services: Literature search service is considered as an extension of reference service. An important aspect of literature search service is ascertaining the
User Groups and Their Specific Needs- Information behaviour: A User Groups and Their Specific Needs You will see in details, in Unit 5, Section 3.1, the different user groups
Newspapers: Newspapers Of all the library materials, the newspaper is probably the most comprehensive, the easiest, to collect and the most vanishing type of a source. The new
Parametric Continuity Conditions
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Aids to Searching Subject searching in OPAC creates certain problems for the users. Several OPACs have been developed to ease vocabulary selection and aid in searching. When
Attaching Covers: Regardless of the sewing method used, the sewn book must be "knocked up" to be square at head and spine. By hammering along the back edges, the expansion re
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