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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Selection Procedure: There can be two sets of operations in the selection of periodicals: those relating to continuing titles, and those relating to new titles. i) Continuing
Question 1: Designs need to be practical, functional and rational. According to you and with appropriate examples from the hospitality industry, what are the common problems fa
What are the importance of Measures of Central Tendency to A Human Resource Manager?
LIGHTING AND POWER-PHYSICAL PLANNING OF LIBRARY-LIBRARY MANAGEMENT The main activity in a library is reading for which adequate lighting is essential. Poor light strains the e
T he change owner The change owner is the person assigned to essentially arrange and then make the approved changes to the system. The change owner is consulted about the foll
Acquisition Sources: As mentioned earlier, supply is another basic factor. Supply means availability of periodicals / serials for acquisition. Information regarding supply can
QUESTION 1 Strategy evaluation and control is the process of determining the effectiveness of a given strategy in achieving organisational objectives and taking corrective acti
(a) What is customer relationship management? (b) What are the three main elements to consider when aligning your business towards a customer relationship format? (c) What a
Question 1: What are the alternative ways in which a decision can be made that affects the parties involved? In what ways will negotiation be seen as a tactical contest?
QUESTION 1 (a) What is shop floor control and what are its different functions? (b) What are the advantages and disadvantages of Kanban process? (c) What do you understan
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