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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Machine Readable Catalogue: The past ten years have witnessed a great change in cataloguing practice with the increasing use of computers and network communications. Catalogui
Problem 1 Using examples, explain the challenges of global communication in today's society. Problem 2 Check some of the characteristics that prevent development in you
The Section ‘Instructions to Bidders' in the Bidding Documents for Procurement of Goods through Open Advertised Bidding is meant to guide the Bidders in submitting responsive bids
Question 1: What are the alternative ways in which a decision can be made that affects the parties involved? In what ways will negotiation be seen as a tactical contest?
DOCUMENTATION AND INFORMATION CENTRES AND DATABASES: Traditionally, libraries have been collecting various kinds of publications and holding them in readiness for use by scho
Rajender Kumar was a production worker at competent Motors Limited (CML) which made components and accessories for the automotive industry. He had worked at CML for almost seven ye
Pre-requisites for a Union Catalogue Compilation of a union catalogue is possible only through library cooperation. Any such compilation should be very clear in the beginning
What is Internet? There are many ways to answer this question and how you choose to answer is really a matter of how you use it. To some people, it is a source of entertainme
Organizational Culture A common perception held by the industries members is a system of shared meaning. For most people, organizational culture is something they cannot descri
Communication in Negotiations In this section, we will analyse the importance of communication, both verbal and non-verbal. Negotiators understand the importance of effective
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